Blue Escapes Pool & Spa

4.57 | 7 Verified Ratings
Write a Review

Blue Escapes Pool & Spa

4.57 | 7 Verified Ratings
Write a Review

972-294-6950

3445 Bluegrass Drive
Plano, TX 75074
 
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Profile
Blue Escapes Pool & Spa


In addition to high quality service (which every company claims to have), clients expect timely communication and reliability. At Blue Escapes Pool & Spa, we provide fast, reliable service and constant communication. Our goal is for you to enjoy your pool not worry about it. We have over 36 Years of experience in the swimming pool industry. We can solve your swimming pool problems, guaranteed! Call us today to learn more!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Plano
  • Garland
  • Richardson
  • Dallas
  • Allen
  • Wylie
  • Sachse

Services Offered

Swimming Pools
  • Swimming Pool Heaters Install
  • Swimming Pool Heaters Repair
  • Swimming Pool Remodel
  • In-Ground Swimming Pool Repair
  • Swimming Pool - Opening & Closing Service
  • Clean & Maintain Swimming Pool

Areas of Expertise

  • Swimming Pool Leak Detection & Repair
  • Swimming Pool Remodeling: Tile, Coping, Plaster, Deck, Outdoor Kitchens, Landscapes
  • Swimming Pool & Deck Mudjacking, Leveling, & Piers
  • Swimming Pool Repairs & Maintenance
  • Swimming Pool WiFi Control Systems & Variable Speed Pumps

Product Brands Used

  • Hayward
  • Intermatic
  • Jandy
  • Pentair
  • Raypack
  • Sta-Rite
  • Zodiac/Polaris

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 1988
Memberships & Affiliations
  • Association of Pool and Spa Professionals
  • Independent Pool and Spa Service Association (IPSSA)
  • Aquatic Professionals Education Council (APEC)
State Licensing
Trade: Residential Appliance Installation Contractor
License #: 658
Expiration: 04-25-2018
Trade: Residential Appliance Installer (Individual)
License #: 279447
Expiration: 03-06-2018
Screening
HomeAdvisor Screened. View Details

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*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 

Photos
Blue Escapes Pool & Spa


My Work
3 Projects
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Ratings & Reviews
Blue Escapes Pool & Spa

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-7 of 7
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4.5   |  
Review by in Wylie, TX
Project: Repair or Service Swimming Pool or Accessories - In Ground
The owner answered all my questions, and I felt he was very honest. Service was quick to schedule and turned out great!
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1.5   |  
Review by in Garland, TX
Project: Repair or Service Swimming Pool or Accessories - In Ground
I was looking for a company to find and repair the leaks in my pool. HomeAdvisor had this company and the reviews were good so I chose them. I contacted them to set up an appointment and got an email later saying "Work for your project is currently scheduled for - 8/10/2016 We will notify you of any changes to schedule. Please mote (sic) project schedule is subject change at any time. Thanks Bob". Just a day, no time. On Wednesday, the appointment date, I was called to say they couldn't make the appointment and we reset to Thursday afternoon. On Thursday their rep showed up and we discussed the pool, deciding a full leak detection was unnecessary since I had already determined the pool leak was in the light niche and I showed him where water gushed out from under the deck when the spa was turned on. . He did not have any dye for leak detection so I gave him some black food dye. He removed the light, found the spot in the niche and applied pool putty to the spot. He said he would talk to his boss and maybe they would just call this a wash if we decided to use them to fix the spa leak and that he would be back to put the light back. He was here less than an hour but I was a happy camper. I heard nothing back until the following Tuesday when I got two emails, one was an invoice for a full leak detection at $450, and the second was an estimate of $1200 to fix the spa leak. I was livid. After waiting a bit to cool off, I called their office and starting explaining what I've written here when I was told I would have to talk to Bob and was transferred. Bob told me the minimum charge for a call was $300 and that he would get the invoice changed to reflect that. So, I'm paying three hundred dollars to have some putty applied to my light niche and I guess I'll put the light back myself. I feel there was very poor communication and I paid a premium for what I got. I am doubtful that I will use HomeAdvisor again and definitely not Blue Escape Pools.
Response by Blue Escapes Pool & Spa: Mr ( consumer name withheld per their request) authorized a $450.00 leak detection. A partial leak detection was performed & included an epoxy repair. As a courtesy we discounted his invoice from $450.00 to $300.00. We did not charge for the epoxy repair. Even though client knew the general location of a leak at the light & the APPROXIMATE location of a second leak in the spa, it is our responsibility to give an accurate verification & location of any leaks in the pool. The pool light was left out to allow epoxy repair to cure. We anticipated returning to complete repairs, however client was unwilling to move forward. We communicated verbally on site & through email what needed to be done. ( consumer name withheld per their request was invoiced less than he originally authorized. We regret M( consumer name withheld per their request) feels our services did not meet his expectations.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Plano, TX
Great customer service
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5.0   |  
GREAT COMPANY! They where able to tell me others ways of doing my repairs. Which helped me save money from what other pool companies wanted to charge me. I am very pleased with them and I am going to call them on all future problems I have with my pool.
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5.0   |  
Project: Build a Pool Enclosure
no comment.
5.0   |  
Review by
Project: Remodel a Swimming Pool
Anytime I have ever tried to contact them, they get back to me quickly with answers.
5.0   |  
Review by
Project: Install or Replace Swimming Pool Heaters
I am very pleased I have used them for years. The technician is John, he spends a lot of time and does an outstanding job.
Showing 1-7 of 7
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