CertaPro Painters

4.18 | 57 Verified Ratings
Write a Review

CertaPro Painters

4.18 | 57 Verified Ratings
Write a Review

972-561-0183

1202 E. Arapaho Rd Ste 135
Richardson, TX 75081
 
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Profile
CertaPro Painters


Painting, Passion, Professionalism.

At CertaPro Painters, our reputation is based on certainty; your certainty of a job well done. We focus on your needs and delivering an exceptional painting experience. We start by developing a detailed computer-generated on-the-spot estimate, so there's nothing left unclear or vague. When you hire us, there will be no unpleasant surprises as your painting unfolds and no unanticipated costs at the end of the project. We are fully insured and we warranty our work in writing. We offer free color consultations and we take all major credit cards in addition to offering an EZ Pay financing option. We provide a competitive price guarantee and always offer a special discount to our Home Advisor customers. Make sure we're one of your estimates on any upcoming painting project.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Dallas
  • Richardson
  • Garland

Services Offered

Ceilings
  • Popcorn Acoustic Ceiling Apply, Repair or Remove
Painting
  • Exterior Home Paint or Stain
  • Specialty Texture Painting
Wall Coverings
  • Wallpaper Removal

Areas of Expertise

  • Interior Painting
  • Exterior Painting
  • Wallpaper and Popcorn Removal
  • Texturing and Drywall Repairs
  • Carpentry related to any painting project

Product Brands Used

  • Behr Process Corporation
  • Benjamin Moore & Co.
  • The Sherwin-Williams Company
  • PPG/Glidden Pro

Quick Facts

Business Hours
(Please call to confirm)
  • Small Jobs Welcome
  • Warranty Description: 2 Year Certainty Warranty
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2009
Memberships & Affiliations
  • Done Right Certified Painter and Angie's List Certified Painter
Awards
  • Complaint Free Certificate for 2010, 2011, 2012
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Don has been Texas State Communications Chairman for The March of Dimes

CertaPro is a national and local sponsor of Homes for our Troops.

How We Got Started

I chose to work in this industry because We know we can deliver a service experience far beyond typical local painters.

We started in this industry in 2009.

We describe our business as Family owned and operated

Pets

Rocket and Sunny - 2 wonderful Dalmatians

 

Photos
CertaPro Painters


My Work
2 Projects
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Ratings & Reviews
CertaPro Painters

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 57
  Page 1 of 6
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0.5   |  06-05-2017
The painters did a fairly good job. They repaired a crack in tall ceiling, painted walls and painted our carport and patio cover. When finished on April 11, they showed me the ceiling and said the paint didn't match at the repair because they had to thin paint to add the popcorn, but felt like when it dried by the next day, it would match. It doesn't. We also found a couple of other problems which should be taken care of. On April 17, I texted the owner, Don Lenehan and asked him to come by and take a look. He said OK. I did not hear, so on May 12, I texted him again that we still wanted him to come by and take a look. No reply. Three weeks ago, my husband called and actually talked to him. He said he'd get back to us in a couple of days. We have not heard a word from him. Our complaint is with Mr. Lenehan, as we believe the painters would be happy to correct this problem if he told them about it. Morris and Maxine Chambers
Response by CertaPro Painters: The crew simply forgot to return as scheduled. I didn't realize they'd failed to return until the customer alerted me. We responded ASAP and the painters completed the small touch up earlier today. His text to me read "They resolved all issues. We are pleased." We regret when touch ups can't be immediately completed. Our painters are scheduled tightly and we never pull them off a job in progress to do an old touch up. We do a "Pride Walk" at the end of every job and ask our customers to identify any touch ups and have the crew handle them immediately. However, sometimes our customers see no touch ups during the Pride Walk only to find something days or even weeks later. By then, the crew is deeply involved in other projects for other customers and it's a difficult scheduling task to get them promptly back for the old touch ups. We never fail to complete the touch ups, but our first priority is always customers with jobs that are actively in progress.
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1.0   |  
Review by in Garland, TX
Do not hire them if you need some texture fixed. They took 6 days to do a job they quoted at 3 days, left paint on my wood floors and did not put any furniture back. I also have to tell them to take the hardware off before painting as they were paint around it.
Response by CertaPro Painters: The crew assigned to her job worked hard and long to please her. We're always disappointed when we fail to make a customer completely happy. We've done hundreds of re-texturing projects over the years and rarely get any complaints, so this review is highly unusual and out of character. We can supply hundreds of referrals from very happy customers. If you include us in your estimating process, you won't be sorry.
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5.0   |  
Review by in Richardson, TX
Project: Paint, Varnish or Stain Interior Surfaces
Our home was completely painted including closets and some ceilings excellent work and timely completed.
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1.5   |  
Review by in Dallas, TX
I may be a perfectionist so some people may have been satisfied. But, the wall texture was very poorly done and they damaged small areas of the ceiling pop corn.
Response by CertaPro Painters: We're sorry . (consumer name withheld per their request) wasn't completely happy with our texturing work on his hall bathroom. This review surprised us because he did an earlier one and rated us 8 out of 10. We always aim to surpass our customers expectations so his review certainly disappoints us. We'll relay his feedback to the crew that did this work and strive to do better.
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5.0   |  
Review by in Garland, TX
The painters were great! They worked efficiently and cleaned up after completing the job.
Response by CertaPro Painters: We're very pleased that Sue gave us the highest mark for quality and value for the money. We'll use her feedback to keep working on getting better and better at customer service. We want to get all 5's from every Home Advisor customer we serve.
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5.0   |  
Review by in Dallas, TX
Project: Paint, Varnish or Stain Interior Surfaces
SKILLED, PROFESSIONAL, CLEANED ROOM WHEN DONE,KNOWLEDGE OF THE PAINT/MATERIALS USED
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0.5   |  09-24-2016
They lied! Washed brushes in my new sink! Brought 1 small person to do the whole house! I fired them before job complete! They promised the job would be done in 4 days!
Response by CertaPro Painters: We're very sorry that Teresa feels this way. We understand her disappointment. Our crew chief on this job lost his helpers between the time we assigned this job to him and when the job started. We weren't aware of this until we received Teresa's feedback about only one person being on site. We wanted to re-start the job using a different crew but Teresa didn't want to give us that opportunity. We stopped using this crew chief as a result of Teresa's feedback.
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5.0   |  
Review by in Richardson, TX
Good job
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5.0   |  
Review by in Garland, TX
Everyone was very courteous to deal with. They did a great job.
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1.0   |  
Review by in Garland, TX
Project: Paint, Varnish or Stain Interior Surfaces
I hired this company to remove existing wallpaper from Kitchen and master bath as well as paint the entire interior of my house one month before we moved into our home. I asked that they roll not spray. The paper removal was terrible and they did not patch gouges that they made when taking off paper. They finished that walls in texture which did not match the rest of the houses textured finish. Then they sprayed the entire inside in a semi gloss finish which I did not want a spray job and I wanted flat ceilings in all rooms except the bathrooms. Spilled paint on floors and used paint remover which ruined the carpets, laminate flooring and vinyl flooring finishes in the hallway and kitchen. They clogged the toilet with poop and left it there. washed their equipment in the kitchen sink and to top it off they did not start the job until two days before we moved into the house and were not done until a week after we were in the house which caused us to have the movers hold our house contents until they were done. I will never hire this company again and was so disappointed that I was charged $6,500 for the work they did do. I would have been better off with a few non "so called" professionals!
Response by CertaPro Painters: This is a review for work completed almost three years ago. This crew did a poor job and we fired them almost immediately after this. We did our best to address all of the issues we were made aware of back when the job was in progress. Many of the issues raised in this review were never raised three years ago. We always try to respond quickly to customer issues once we're made aware of them.

0 of 1 users found this review helpful.

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  2. Verify Insurance
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    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
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  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
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  10. Identity Verification (Reverse Phone Lookup)
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