The Plumbing Artisans, Inc.

4.49 | 100 Verified Ratings
Write a Review

The Plumbing Artisans, Inc.

4.49 | 100 Verified Ratings
Write a Review


18 Buttonball Trail
Norwalk, CT 06851
Your use of our services is governed by our Terms & Conditions

The Plumbing Artisans, Inc.

Duncan and Duncan plumbing have been doing business in Norwalk for over 20 years. They are reliable and efficient. They are known for their high quality of work.


Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Stamford
  • Norwalk
  • Westport
  • Fairfield
  • Greenwich
  • Bridgeport
  • Easton
  • Weston
  • Riverside
  • Redding Center
  • Redding Ridge
  • Greens Farms
  • Darien
  • New Canaan
  • Georgetown
  • Southport
  • Redding
  • Cos Cob
  • Old Greenwich
  • Wilton
  • See All >

Services Offered

Heating & Furnace Systems
  • Radiant Floor Heat Install
  • Radiant Floor Heat Repair
  • Gas Boiler or Radiator Heat Repair
  • Gas Boiler or Radiator Heat Install
  • Oil Boiler or Radiator Heat Install
  • Oil Boiler or Radiator Heat Repair
  • Plumbing for Home Addition
  • Faucets, Fixtures and Pipe Repair
  • Water Heater Install
  • Water Heater Repair
  • Sump Pump or Foundation Drain Install
  • Sump Pump Repair
  • Tankless Water Heater Install
Water Treatment System
  • Water Treatment & Purification Install
  • Water Treatment & Purification Repair

Areas of Expertise

  • Plumbing for a New Home
  • Water Heater Installation

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted


In Business Since: 1988
State Licensing
Trade: P-01 Plumbing
License #: PLM.0204123-P1
Expiration: 10-31-2017
Trade: S-07 Heating, Piping, Cooling
License #: HTG.0308983-S7
Expiration: 08-31-2017
Type: General Liability
Expiration: 08-30-2017
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

The Plumbing Artisans, Inc.

My Work
1 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
The Plumbing Artisans, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 100
  Page 1 of 10
Sort by newest   Date ▼   Rating  
5.0   |  
Review by in Riverside, CT
Good attention to detail. Showed up when they said and completed the work in a timely fashion.
Was this review helpful?  
5.0   |  
Was this review helpful?  
5.0   |  
They did a good job.
Was this review helpful?  
5.0   |  
Review by in Darien, CT
Was this review helpful?  
5.0   |  
Review by in Norwalk, CT
5.0 star rating 12/31/2016. I had what I thought to be a simple drain clog in my daughter's bathtub so I called Bill to "snake" it out. I was disappointed when Bill told me that was not the issue and that more work would be required. In fact, he broke his snaking mechanism (did not charge me), so I knew the problem was significant. My house was custom built so when Bill told me the only place to access the pipes, to fully diagnose the problem, was in my kitchen under/behind my cabinetry, I nearly fainted. Here I was with a clogged drain and now we're taking down cabinets which would require both carpentry and electrical... in addition to plumbing expertise. Afraid of doing all this work and then realizing this wasn't the right path or that bigger problems lay ahead, I hesitated. I approached Bill with my concerns and asked that we put a "price ceiling" on the job. Bill was confident in his diagnosis and his ability to tackle all aspects of the job and so agreed to the price ceiling. He spent most of the day (happened to be election day) doing the work. Bill dealt with the cabinetry and electrical as though he was skilled/trained in both those areas (I watched him perform most of the work), rightly diagnosed both where the pipes were located and that something much more than hair/gook was the problem (in fact, the entire plunger mechanism had dislodged and sunk into the pipe!!) and replaced the pipe and plunger hardware. Bill was kind, courteous and transparent with all aspects of the job throughout the process. His price was fair and the job was done correctly. 2 months later I had a much easier/smaller job to do (replace the hot water "butler" under my sink) and I knew just who to call. To keep cost down, Bill was able to work with some of my existing hardware and just replace the part that was problematic. In the process he also noted another problem with my refrigerator ice/water maker and fixed that on the spot! In my business and in life I value the importance of a good relationship, where both parties benefit and both parties can be trusted. In this day and age, relationships that meet this criteria are hard to come by. Bill has proven that his business is relationship driven as well, that he values these same principles. He is reachable, responsive, transparent, trust worthy and highly skilled. If there is more to ask of a plumber, I'm not sure what it is. If you are looking for a band-aid solution at a lower price, Bill is not your man. If you want a comprehensive, lasting solution and are willing to pay a fair price, Bill Duncan is the guy. Mike M.
Response by The Plumbing Artisans, Inc.: Most people do not take this kind of time to write how and what I did for them. Thank you so much for trusting me enough to do this difficult job and giving me such high praise.
Was this review helpful?  
4.0   |  
fast and reliable repair.
Was this review helpful?  
4.0   |  
Very courteous and got the job done, but charged way too much for a relatively simple job.
Response by The Plumbing Artisans, Inc.: sometimes a job that seems suplex is because we know what we're doing
Was this review helpful?  
0.5   |  10-17-2016
Stay Away -ripoff and sloppy work
Response by The Plumbing Artisans, Inc.: Totally my fault had a new helper that didn't clean up, and I didn't check. I have given this customer a discount and did my best to make it right. He was charged a fair rate for the work that was done but I understand once someone is upset there's no making them happy.
Was this review helpful?  
5.0   |  
Review by in Fairfield, CT
Project: Repair a Natural Gas, Propane or Electric Fired Boiler or Radiator Heating System
quick, priced right, great work!!
Was this review helpful?  
2.5   |  
Fixed a leak in my bathroom sink. Required two trips. The first visit was shortly around 1 pm on a Friday and he was done in approximately a half hour. Had difficulty contacting after first trip to inform him that the sink was still leaking. I suspect he didn't want to come for the second visit on the weekend so I didn't get a response until my third contact attempt. Received a text that he would come first thing Monday. Ended up replacing the faucet and much of the pipes under the sink. Cost over $500 plus parts. I'm not a happy camper.
Response by The Plumbing Artisans, Inc.: There were 2 issues. Fixed drain tested all was good. Received 1 call responded went back immediately found the faucet had also failed. The previouswork was done by a non licensed person who did a very poor job and used sub standard parts. They just happenned to fail one after another. Work was performed timely, neatly and professionaly. Please don't hire unlicensed people you will end up with issue somewhee down the road.
Was this review helpful?  
Showing 1-10 of 100
  Page 1 of 10

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change