Element Service Group, Inc.

4.75 | 12 Verified Ratings
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919-999-5408

1108 Nowell Road, Suite B
Raleigh, NC 27607
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Element Service Group, Inc.


Element Service Group, Inc., understands that every customer has options when it comes to the selection of a heating and cooling contractor. We thank you for taking the time to learn more about us and our guiding principles. Above all else, each employee is empowered and convicted to provide the highest level of service that can reasonably be delivered. Anything less than 100% satisfaction by the customer is considered a failure by Element Service Group, Inc. Quality with the employees take pride in their work and deliver to the customer the quality of workmanship and material they would expect in their own homes. Cost at Element Service Group, Inc., will earn a fair profit for an exceptional product. While low-cost is often the driver for many customer decisions, Element Service Group, Inc., will stand firm in its pricing and not sacrifice quality of material or workmanship in its quest for a loyal customer base

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Quick Facts

Business Hours
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  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2012
State Licensing
Trade: Heating H-3-I
License #: 31519
Expiration: 12-31-2015
Screening
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Ratings & Reviews
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Element Service Group, Inc.

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5.0   |  
Review by in Durham, NC
After some initial missteps with getting an Estimator on site, we met with Stephen Jones. His industry knowledge combined with a success-oriented attitude were refreshing and very reassuring. He took all the measurements, prepared a professional estimate with two options, and left us with a feeling that our worries were in good hands .. his hands. We were not wrong. The Element Service Group's crew arrived on site on the day promised. From the very beginning their care and respect for our home was outstanding. They laid down runners, wore paper booties if they had to leave the runners, and took extra care with the house itself to avoid any undue damage. When they encountered "difficulties" (as happens with any job), they quickly worked out solutions, implemented them and moved on. The actual installation took only one day. Even though scheduling conflicts had caused them to arrive on site a bit late, they worked LATE on Friday evening to meet their commitments and get the job done properly. They kept their heads down and kept working several hours past 4:00 PM, even on Friday night, to live up to their promises. They cleaned up perfectly when done, policed the entire premises (not just the areas where they had worked) and then Mr. Jones spent time with us afterwards to explain the new system and answer ANY questions we might have. Since then he has reached out to us several times to make sure everything was done to our satisfaction. But even beyond the field crew, their office staff has also been top notch. They have had to ride roughshod on the local government inspector to get the final paperwork done. Windy Stout has called, emailed and stayed on top of the process just to ensure they fully "finish". That's an attribute of a good company, of THIS company, that we have found very satisfying. And the new HVAC system works perfectly. We are VERY pleased .. to say the least.
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5.0   |  
Review by in Raleigh, NC
Timely, neat
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5.0   |  
Review by in Cary, NC
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
I called this company for an emergency service check before we closed on our house. They came the next day and did everything I asked. Very helpful and courteous. Would use them again!
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3.5   |  
Review by in Raleigh, NC
RELIABLE, COURTESY
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5.0   |  
Review by in Durham, NC
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Diagnosed and repaired faulty part quickly.
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5.0   |  
Job well done
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5.0   |  
Review by in Durham, NC
Great people to do will. Keith was great and then Neil and another person who did the installs. Explained everything and even found a issue in our crawlspace on AC unit when running gas piping. We are having them back to fix that based on piping service alone.

2 of 2 users found this review helpful.

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4.0   |  
Great customer service. Punctual to appointments. Ask before doing each step of service work and includes your approximate cost at that time. Cost seemed a little on the high side.
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5.0   |  
Review by in Durham, NC
Great work
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4.67   |  
Review by in Durham, NC
Good work -- great value & like he'd known you for a long while service. Would recommend & use again.
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Showing 1-10 of 12
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Element Service Group, Inc.

4.75 | 12 Verified Ratings See All Reviews

919-999-5408

1108 Nowell Road, Suite B
Raleigh, NC 27607
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