Hampstead Pool Spa and Patio, Inc.

3.77 | 11 Verified Ratings
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Hampstead Pool Spa and Patio, Inc.

3.77 | 11 Verified Ratings
Write a Review

910-270-1199

16641 US Highway 17
Hampstead, NC 28443
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Profile
Hampstead Pool Spa and Patio, Inc.


"A Family Tradition Since 1969"

We have provided exceptional craftsmanship and service for homeowners since 1991. We specialize in pool and spa installations, servicing and maintenance. We also provide opening and closing pool service. Fiberglass pools, Inground pools, Above Ground pools, Heat Pumps, Green Pools, Energy Efficient Pools, vinyl Pools, and Custom Pools.

Achievements

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Service Area

  • Wilmington
  • Jacksonville
  • Camp Lejeune
  • Carolina Beach
  • Holly Ridge
  • Leland
  • Maple Hill
  • Sneads Ferry
  • Rocky Point
  • Richlands
  • Burgaw
  • Swansboro
  • Hampstead
  • See All >

Services Offered

Hot Tubs, Spas & Saunas
  • Hot Tub or Spa Install
Swimming Pools
  • Swimming Pool Covers Install
  • Swimming Pool Liner
  • Vinyl Lined Swimming Pool Install
  • Fiberglass Swimming Pool Install

Areas of Expertise

  • Pool Installation
  • Pool Repair
  • Pool Service
  • Pool Maintenance
  • Inspections & Consulting

Product Brands Used

  • Hayward
  • Intermatic
  • Pentair
  • Sta-Rite
  • Leisure, Trilogy
  • Pentair, Jandy, Hayward, Autopilot, Aquacal, Goldline, Waterway, Baja Spas, Dimension One Spas, Nordic Hot Tubs, Strong Spas,

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Trip Charge
  • Credit Cards Accepted

Credentials

In Business Since: 1991
Memberships & Affiliations
  • Association of Pool and Spa Professionals
  • National Spa and Pool Institute (NSPI)
  • National Swimming Pool Foundation (NSPF)
  • Hampstead Chamber of Commerce, Greater Topsail Chamber of Commerce, North Brunswick Chamber of Commerce
State Licensing
Trade: Limited Building
License #: 56976
Expiration: 12-31-2017
Awards
  • Certified Building Professional by APSP 2007
  • Reader's Choice Award Best Pool & Spa Company
  • Foxx Pools Southeast Region Outstanding Growth Award 2006
  • Aquacheck Award of Pool & Spa Chemistry Expertise
  • Baquacil Outstanding Sales Award 1987
Screening
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Business Overview

Community Involvement

Boy Scouts of America Supporter

Topsail Animal Shelter Supporter

Various local Church and School activities

How We Got Started

I chose to work in this industry because Fun, , knowledge from many years experience, second generation.

I love working in southeastern NC because of the year round mild climate.

We started in this industry in 1969.

We describe our business as Multi-generational

What is the most valuable aspect of our company?

Our Staff!!!!

 

Photos
Hampstead Pool Spa and Patio, Inc.


My Work
6 Projects
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Ratings & Reviews
Hampstead Pool Spa and Patio, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 11
  Page 1 of 2
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5.0   |  
Review by in Castle Hayne, NC
Project: Install or Replace Covers for a Swimming Pool
I am going to install the cover myself. I have had them do some other work for me and they are godd.
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4.5   |  
Review by in Jacksonville, NC
Project: Build or Install a Fiberglass Swimming Pool
Great company with professional staff. At first we found other companies that seem cheaper but when you compare what Hampstead provides to the other pool places, Hampstead was the clear winner in price, quality and service! Communication was frequent (we had a lot of questions and they were answered in detail and to our satisfaction. Best quality for your money from the customer service, products, installation and inspections.
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5.0   |  
We chose Hampstead because of their knowledge of the pool industry and their honesty regarding potential installation issues. Their professional installation team did the job with none of the potential issues encountered. Now that the pool is in, any questions, concerns, or service have been responded to immediately AND professionally.

1 of 1 users found this review helpful.

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4.33   |  
Review by in Sneads Ferry, NC
Work is still in process, but the price/quality are very fair and the customer service has been fantanstic.

1 of 1 users found this review helpful.

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0.83   |  12-28-2011
Review by Virgil D. in Jacksonville, NC
The service repair person came out on the 13th of Dec, I agreed to let them fix my spa. I had to pay for parts before they could order them. I decided to just pay in advance for the whole job to be completed. They charged my credit card on the 16th of December, I called them two days ago and again today trying to find out when they would get the parts and start work. They say that their business hours are ten to four but everytime that you call all that you get is a recording. I would not recommend them to anyone.
Response by Hampstead Pool Spa and Patio, Inc.: We special ordered the parts necessary and received deposit of such on December 19th. The parts did not arrive before the Christmas holidays, the customer was told that they might not arrive in time and that the installation and retrofit of spa equipment would be first of year. Our holiday message on phone did not work but customer emailed us at 9:33pm on December 28th and the email was answered at 11:09 that same night and received. We did apologize and thanked Mr. D as we did not know the failure of the phone message equipment. We called him on Jan.1st, received parts 1/3 and installed 1/5 as promised. We regret his inconvienence.
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2.33   |  
Review by in Jacksonville, NC
They never disposed of the liner and debris - left it on the lawn. Also they broke the plastic locks on the pool and never replaced them or fixed them
Response by Hampstead Pool Spa and Patio, Inc.: When we called back about the liner after receiving his phone call on the liner removal, the customer said they had taken care of it but that their pump was not working properly. Our person went out there and repaired the skimmer flap that was preventing water from entering the pump at no charge. The customer said thank you and never mentioned any dissatisfaction.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Jacksonville, NC
Project: Build or Install an Above Ground Swimming Pool
Can't express enough satisfaction with the way Hampstead Pool handled my pool setup and removeing my old pool. Excellent professional work have already recommended them to a few friends
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2.83   |  
was not happy with the office personel. rude, and sassy. the install crew was very good & friendly .
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1.0   |  
Review by in Wilmington, NC
Ordered new liner, filter and pump on Sept. 16th. It is now almost December and they aren't finished yet. They ran into a problem with ground water, and got more $ from me. They did not know what they were doing when trying to fix problem, Finally fixed problem and put in new liner. They did not wire pump, so I can't run filter so pool is just sitting there growing algae. Yard is a total mess. They want rest of money before finishing pool. Its going on 3 months listening to different excuses why they do not show up when they say they will. The working crew was 5 star but they have to do what they are told.
Response by Hampstead Pool Spa and Patio, Inc.: Unfortunately when Mr. L's liner was being replaced we experienced 21 inches of rain in a 24 hour period. His pool was installed by another company that did not install a underground water removal device (drain system). We had to use 4 seperate well points in the ground outside his pool area to get the water under control which took a little over 2 weeks to accomplish. We braced his walls as they were starting to be compromised as well. Mr. L was made aware of the process and he agreed to it. The electrical wires of his very old system could not be identified and an electrician was recommended. He paid in full with no complaint
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5.0   |  
Review by in Jacksonville, NC
efficient diagnosed problem and fixed it
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Showing 1-10 of 11
  Page 1 of 2

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