My Dear Watson Plumbing, Heating & Cooling

4.3 | 58 Verified Ratings
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My Dear Watson Plumbing, Heating & Cooling

4.3 | 58 Verified Ratings


264 Groton Road
Chelmsford, MA 01863
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My Dear Watson Plumbing, Heating & Cooling

My Dear Watson was created under the LLC of Gauntlett Building services to help separate and clarify that the owner of GBS is a master plumber trained and experienced to help homeowners with all their Plumbing, Heating and Cooling needs related to their over all comfort in and with their Homes. We will exceed your expectations. We offer quality work, Responsiveness and competitive pricing we look forward to serving you. Give us a call today!


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Service Area

  • Lowell
  • Lexington
  • Bedford
  • Tyngsboro
  • Westford
  • Billerica
  • Concord
  • Carlisle
  • Lincoln
  • Chelmsford
  • See All >

Services Offered

Air Conditioning
  • Central Humidifier Repair
  • Central Humidifier Install
  • Central A/C Repair
Heating & Furnace Systems
  • Heat Pump Repair
  • Gas Furnace - Repair
  • Gas Boiler or Radiator Heat Install
  • Radiant Floor Heat Repair
  • Thermostat Install
  • Gas Furnace - Install
  • Heat Pump Install
  • Electric Boiler or Radiator Heat Install
  • Electric Boiler or Radiator Heat Repair
  • Thermostat Repair
  • Radiant Panel Heat Install
  • Tankless Water Heater Repair
  • Water Heater Repair
  • Tankless Water Heater Install
  • Clear Drain Clog or Blockage
  • Water Heater Install
  • Solar Water Heater System Install
Water Treatment System
  • Water Treatment & Purification Install
  • Water Treatment & Purification Repair

Areas of Expertise

  • Plumbing and Heating - Repair or Service Drain cleaning
  • Central A/C - Service or Repair

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted


In Business Since: 1997
State Licensing
Trade: Master Plumber
License #: 13308
Expiration: 05-01-2018
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

My Dear Watson Plumbing, Heating & Cooling

My Work
1 Projects
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Ratings & Reviews
My Dear Watson Plumbing, Heating & Cooling

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 58
  Page 1 of 6
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3.0   |  
1) He was late for the appointment. 2) The repair person lacks the electricity knowledge. Thus he needs an electrician's help to figure out simple electrical irregularities. 3) He doesn't proactively inform, communicate or advise what he's doing or what the current status of his assessment is unless requested. 4) It took him 2 and a half days to figure out what the issue was with A/C. 5) He says he sent emails to me but I haven't received any email/
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5.0   |  
highly professional
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4.5   |  
professional. helpful. fair. Fixed the problem and did not over-charge me.
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5.0   |  
Gordon arrived for the appointment ahead of the scheduled time, and got to work immediately. He took the time to educate me on what he was doing and why it needed to be done, - showing me what the issue was (a rodent had chewed through an electric supply wire), and how it could be avoided in the future - which I appreciated very much. Gordon also provided tips on winterization for our ac units too. Overall, quality work, great job, highly recommended.
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5.0   |  
Amazing company, top quality services. Will recommend to others.
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5.0   |  
Very professional!
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5.0   |  
They did everything they said they would due in the agreed upon time frame. Great communication and was very satisfied with their quick response and professionalism.
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4.0   |  
Review by in Lowell, MA
Response by My Dear Watson Plumbing, Heating & Cooling: Thank you for your review.
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5.0   |  
Review by in Lowell, MA
Couldn't be more pleased. My water heater went Saturday afternoon of Easter weekend. Didn't expect response, but Gordon even on a holiday weekend responded. When you are going to pay for something and then pay for it, everyone expects the best. My Dear Watson Plumbing came through on all accounts. I would absolutely recommend this company. Very nice job!
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3.5   |  
Review by in Lexington, MA
Project: Install a Natural Gas or Propane Fired Boiler or Radiator Heating System
First the good; Gordon came out promptly and gave free estimate.....about $1500 parts and labor including electrician needed to replace oil burner in furnace, plus about $300 for furnace cleaning for total about $1800. I specifically asked if $1800 was to be the total cost and he said yes. They came back a day or 2 later and got the job done promptly, which I really appreciated since it was the coldest day of the year, plus for most it was also a holiday, President's day. The bad was that even though he did not have time to clean the furnace, he still felt entitled to the full $1800 price including the $300 for cleaning job he didn't do.
Response by My Dear Watson Plumbing, Heating & Cooling: Thank you for your review. It's so hard to quote some repairs upfront especially when the unit is over 60 years old! That being said the charge for cleaning the oil fired boiler went to the re wiring of the Steam boiler controls. I could not predict that the stack limit control was gone as well as the burner.We had to take the control out of series and re wire to the main control on the oil burner. My apologies if you miss understood why the charge was the same.
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Showing 1-10 of 58
  Page 1 of 6

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