Pacific Northwest Pool and Spa Care, LLC

4.45 | 13 Verified Ratings
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Pacific Northwest Pool and Spa Care, LLC

4.45 | 13 Verified Ratings
Write a Review

253-232-8353

1712 South Prospect Street
Tacoma, WA 98405
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Profile
Pacific Northwest Pool and Spa Care, LLC


Relax! Let us do it!

Pacific Northwest Pool and Spa Care, LLC is a group of certified pool and spa operators, registered with the National Swimming Pool Foundation (NSPF). We are trained to care for bodies of water from backyard hot tubs to commercial public pools. You are in good hands with our team of professionals. Give us a call today!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Tacoma
  • Olympia
  • Auburn
  • Kent
  • Lakewood
  • Renton
  • Federal Way
  • Puyallup
  • Gig Harbor
  • Sumner
  • Yelm
  • Orting
  • Pacific
  • Spanaway
  • Bonney Lake
  • Graham
  • Milton
  • Maple Valley
  • Steilacoom
  • Dupont
  • See All >

Services Offered

Swimming Pools
  • Clean & Maintain Swimming Pool

Areas of Expertise

  • Swimming Pool - Clean and Maintain
  • Pool equipment service and repair

Product Brands Used

  • Hayward
  • Intermatic
  • Jandy
  • Pentair
  • Raypack
  • Sta-Rite
  • SeaKlear, GLB, Leisure Time, HASA, Hammerhead, Spa Dolly

Quick Facts

Business Hours
Monday - Friday 8:00 am - 6:00 pm
Saturday - Sunday 9:00 am - 5:00 pm
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2005
Memberships & Affiliations
  • Association of Pool and Spa Professionals
  • National Swimming Pool Foundation (NSPF)
State Licensing
Trade: General Contractor
License #: PACIFNP841J8
Expiration: 04-28-2018
Screening
HomeAdvisor Screened. View Details

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*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Tacoma's Broadway Center for the Arts

How We Got Started

I chose to work in this industry because It is an always changing challenge and we love the service industry!.

We started in this industry in 1985.

We describe our business as Family owned and operated

Where do we do business?

Western Washington

 

Photos
Pacific Northwest Pool and Spa Care, LLC


My Work
1 Projects
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Ratings & Reviews
Pacific Northwest Pool and Spa Care, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 13
  Page 1 of 2
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5.0   |  
Review by in Renton, WA
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1.0   |  
Review by in Renton, WA
We moved in to a house with a green pool. It was hard to get Pacific Northwest Pool to show up at first, but they eventually got the green out of the pool and made it crystal clear and blue again. They got on a schedule and things were fantastic. Until they weren't. After about a year, I started to notice that the pool didn't look perfectly clean anymore, but only clean-ish. I would have to supplement the cleaning by skimming what they missed minutes after they left. Not something I want to have to do. This is why I have a cleaning service. We noticed when we would contact the owner Brian, he was quite sensitive about questions. We were always trying to word texts in ways that wouldn't upset him. This was challenging. I work from home and the pool is my view. I noticed that the time they spent on the pool had decreased significantly. I also noticed that there were still plenty of bugs and worms at the bottom of the pool and floating at the top. This was disappointing because it seemed like we had a good thing for a long time. We brought it up and Brian said that he prides himself on being speedy. Ok, well, what benefit does the client get? So you're fast; we're not waiting on a cheeseburger. Instead of committing to more time spent on the pool, he facetiously said "thank you for pointing out how quick I am" This is when we kind of knew we were in trouble. The next instance was after the cleaners came and it was pouring down rain. They had trouble seeing the bottom of the pool and therefore; they couldn't vacuum everything and we're starring at the same dead salamander and worms from weeks ago. I completely get that it's tricky to see through a downpour. I asked Brian about this. I wondered why they would clean during a downpour with such a visual disadvantage. Brian pointed out that they don't have a choice other than to work in rain; pretending there isn't a clear distinction between rain and a downpour. A downpour is uncommon. It's raining now and I can see the bottom of the pool. I ended up shopping around on Home Advisor to see who else was out there. Well, Home Advisor shared my search with Brian. My husband and I of course, got an emotional text from Brian saying that he has to cancel our contract because he decided ten years ago not to be anywhere he is unwanted. Nobody puts baby in the corner I guess. Oh, the drama! EDIT: Something I found out from my new pool guy after I posted this review: Brian was not checking two of the columns on the chemical chart. CALC and CVA. He had stopped checking them in April and never checked them again according to his own chart for the remainder of the time he was our pool cleaner up to October. Because of this, the new pool guy said that he may need to drain the pool, but ended up getting it under control. I have pictures of Brian's chart if anyone wants to contact me for the information. Also, the spa I had in the pool house was old and Brian told us it was not worth fixing and that we should just buy a new one. Our new pool guy was able to fix the spa and found it to be in excellent condition, with even the rubber washers being like new and flexible and the ozonator working perfectly. The heater needed some work, but it was well worth the cost!

2 of 2 users found this review helpful.

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5.0   |  
Review by in Lakewood, WA
He really knows his job,not done yet but I trust him.
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0.5   |  02-20-2016
Review by a homeowner in Renton, WA
They cleaned my pool and did a good job BUT they put a 4 inch hole in my pool. Brian acknowledges, the pool was obviously not leaking before they started and they were responsible for the hole. He has come twice to repair and still not resolved the issue as the pool is continuing to leak. As well, he wanted to argue it was my pool that was the problem and not him. Brian has now gone out of town and the issue remains. This has been a disaster. I would neither hire them again or recommend them to anyone.
Response by Pacific Northwest Pool and Spa Care, LLC: We were, up to the point of reading this review, unaware our mutual issue was unresolved. Anyone who wishes a detailed explanation may call me directly at 253.232.8353 to clarify inaccuracies.
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5.0   |  
Review by in Bellevue, WA
Very personable and knowledgeable. It turns out that our pool had a problem with algae which was diagnosed and treated quickly.
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5.0   |  
Review by in Setac, WA
Bryan was very informative and showed me more than anyone else would in basic maintenance and diagnosis of the current state of the system, equipement and health of the pool itself. He even explained some of the damage and warned me against repeating what the previous owner had done for winterization. This service rocks!
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5.0   |  
Review by in Graham, WA
Brian was professional and very personable. He understood my needs and tailored a pool maintenance program that fit my needs. He went over and above to assure the pool chem and system was where it should be after winter sleep. Looking forward to a long relationship with Pacific Northwest Pool.
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5.0   |  
Review by in Seattle, WA
Friendly! Dependable, does a great job....
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5.0   |  
Review by in Kent, WA
We were in the process of selling a home to a buyer who did not have previous knowledge of how to evaluate or care for a pool and even in the busy spring season Pacific NW Pool and Spa worked a site visit into his schedule by coming to the house at 8am and having a report back to us by 8pm that night. He gave a thorough exam of the pool and provided a no nonsense assessment that helped the buyer feel comfortable that the pool was in good working order and that they would have a resource to help them maintain the pool cost efficiently in the future. A big thanks for helping on short notice.
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5.0   |  
Review by in Lakewood, WA
Brian did an amazing job cleaning out a pool that had been sitting for decades! He was extremely knowledgeable, dependable, and great at letting me know what was going on with the pool! If we weren't selling our house, I'd hire him to do regular maintenance. He, by far, is the best pool care person we have ever found!

1 of 1 users found this review helpful.

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Showing 1-10 of 13
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