Prestige Pools of Wilmington, Inc.

4.33 | 7 Verified Ratings
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Prestige Pools of Wilmington, Inc.

4.33 | 7 Verified Ratings

910-232-5375

5307 South College Road
Wilmington, NC 28412
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Prestige Pools of Wilmington, Inc.


Prestige Pools of Wilmington, Inc. whether it is contemporary, sophisticated, traditional, or very simple, together we will transform your yard into a graceful flowing entertainment center for everyone to enjoy. We firmly believe in doing things right the first time, hard work and dedication, character and integrity, and a deep abiding satisfaction in accomplishment! Your complete source for fiberglass Pools Retaining Walls, Fencing and Spa's Vinyl Liner In-ground Pools ´┐ŻSafety fencing and Covers Water Features ** Boulder Pools Complete In House Installation and Service ´┐ŻUnsurpassed Quality, 100% financing NC General Contractor ** Fully Insured Call for your free estimate today!!

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Credentials

In Business Since: 1999
State Licensing
Trade: Limited Building
License #: 54579
Expiration: 12-31-2017
Trade: Specialty (Swimming Pools)
License #: 30088-SP-SP
Expiration: 04-18-2018
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Prestige Pools of Wilmington, Inc.


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2 Projects
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Ratings & Reviews
Prestige Pools of Wilmington, Inc.

Real feedback from real homeowners.
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Showing 1-7 of 7
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0.5   |  07-28-2017
Before you hire this company to install a pool you may want to find another company, They have a BBB rating of a C- and they have that rating for a reason. They will not stand behind their work. If you have an issue with it they will not fix it. This company may have been a good company at one time but from what me and my wife has been though with Shane you don't want to go though. He is a bully. He and his company is more into how many Pools they can put in and how much money they can make off you and not their quality of work.
Response by Prestige Pools of Wilmington, Inc.: Prestige Pools tested the pool for leaks by our team first. We found the skimmer installed by the manufacturer may have been leaking but not confirmed. The skimmer was then sealed beyond our normal standards. We have hired a total of 3 independent pool /leak detection companies to test the pool for leaks. Prestige Pools paid for all of these services in full. One may have found a small leak around the light niche, was not totally confirmed, a sealant was applied. We did not hear anything about the pool leaking after this. This was on 4-10-17 On 6-21-17 a report with the bbb became active, stating ?That they fix the leak in the light or replace the light fitting were it is leaking, fix or replace the skimmer were it is leaking and repair and replace the cracking cement? We emailed the client directly on 6-22-17, not channeling through the bbb. The client sent us a email on 6-22-17. Her email read exactly ? After 6 months of watching the water level, I believe the leaks have been fixed but confirmation would be great!? We then set up the 3rd leak detection company to visit the site along with several crew members. No leaks were detected after 2-3 hours of testing by way of various leak detection methods & procedures. The pool started construction mid November 2016 Pool school was completed late December 2016 Prestige Pools was established in Wilmington, NC, in 1999 and has over 400 swimming pools providing family fun and enjoyment in the New Hanover County area. Having been in the swimming pool industry since 1991, Prestige Pools holds a North Carolina General Contractor License, as well as a license for the North Carolina Electrical Contractors Board for swimming pools. We are nationally licensed and certified pool and spa operators. We have achieved National Awards along with much top recognition from various pool product manufacturers. Our Design Center is based out of Monkey Junction, where our trucks, trailers, excavators and pool construction tools are centrally located to better service our customers. We work with a highly skilled and talented team, who are all determined to do an outstanding job for our homeowners. Prestige Pools takes pride in doing quality work and providing an overall great experience for our customers. Every project gets the quality it deserves.
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5.0   |  
Review by in Wilmington, NC
Project: Build or Install a Fiberglass Swimming Pool
Beautifully done, from start to finish. After searching online and reading reviews, we sent an e-mail to three pool companies stating our budget and wish list. We asked them to tell us how much of our "wish list" they could provide within our budget. One company never responded at all, one sent an e-mail response about a week later. Jordan Whitaker of Prestige Pools called immediately and stopped by that afternoon with photos and suggestions. He got the contract. Jordan was honest about what could/should be done. His price was fair. We decided on a 12X25 fiberglass pool, 4 1/2 feet deep throughout, with filter, skimmer, etc., one light, and a Rico Rock waterfall. Jordan returned with Shane, the company owner, to survey the yard. Installing a pool is a project with lots of parts. Excavation, pool placement, concrete decking, various inspections, etc. Throughout the process, Jordan was here frequently. The customer service was absolutely wonderful. Each team of workers clearly knew what they were doing, and each step of this process required skill and experience. Jordan also coordinated efforts with our fence contractor and landscaper. He cleaned the pool for our first use, and taught us how to care for filter, etc. All necessary equipment was included. No surprise extra necessities with charges. Everything can be operated electronically by cell phone. Our pool was ready on the promised day in time for a gathering of out-of-state family! We are very happy with the result, and we recommend Prestige without hesitation.
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5.0   |  
We recently contracted Shane to install a swimming pool in our backyard. We found him to be very knowledgeable and helpful. He was very patient and always willing to answer any question. We have had a wonderful experience working with Shane to create the perfect pool for our family. We highly recommend Shane at Prestige Pools if you are considering purchasing an inground pool.
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5.0   |  
We recently moved to Wilmington and bought our house knowing that we were going to put a pool in the backyard. We met with Shane and instantly knew he would be the right contractor for us. He was very professional yet personable from start to finish and was right with us during the whole process. We were impressed by his team which included a group of knowledgable, professional, and hard working men. Shane was easily accessible and responded quickly to all of our questions. We will gladly recommend Prestige Pools to anyone interested in installing a pool. Thank you Shane and staff for helping us transform our backyard into our beautiful dream retreat! We are more than satisfied with the end result.
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5.0   |  
Review by in Wilmington, NC
June 22, 2015 This is a review for Prestige Pools of Wilmington. We purchased our home last September knowing that we wanted to install a pool in the backyard. My husband contacted Shane with Prestige and I have to say that we have been extremely impressed. Our yard was a challenge due to being on a hill along a creek. The complicated job required following local ordinances as well as CAMA guidelines. Our project required more than just the install of a pool; Shane had to oversee the construction of retention walls, new brick work and a total rework of the stairs to our back porch. All along the way, Shane was with us to make sure that our vision of the pool would work within the confines of our yard. Shane truly created a backyard oasis for our family that we can enjoy for years to come. He has continued to be available to us after the install for questions regarding maintenance and operation. We would highly recommend him and Prestige Pools.
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5.0   |  
Absolutely one of the best experiences I have had with a contractor. From pool design, consulting on the product that was best suited for our family. Shane and his group were here to help us and not only to sell us. Shane was always on site, always checking in on us. He continues to check in on us Post project completion of the project. I was lucky to find Prestige Pool, have them build my pool and manage my project. I would highly recommend Prestige Pools
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5.0   |  
Working with Prestige Pools was an all around great experience. The owner, Shane was very helpful with taking all of the ideas we had in our head and drawing them out for us. He talked us through every step and was very patient with us as we constantly made changes. He finished the pool ahead of schedule which allowed the kids to use the pool for a week or so before the season ended. His crew was also AWESOME! They were professional, friendly and very knowledgeable. They were all a very trustworthy crew and we felt like we were in good hands through the whole project. My kids were sad to see them leave after the pool was completed. Shane met all our expectations and went above and beyond to accommodate our changes and make our pool dream come true. The finished project came out even better than we envisioned. We would highly recommend Prestige Pools without hesitation for your pool or spa project. Heather and Gene Botterio
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