Real Help Decorative Concrete

4.62 | 23 Verified Ratings
Write a Review

Real Help Decorative Concrete

4.62 | 23 Verified Ratings
Write a Review

716-997-3058

2221 Broadway Street
Sloan, NY 14212
 
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Profile
Real Help Decorative Concrete


"Your Residential Concrete Experts"

Receiving estimates for your concrete project or any home project for that matter can be a chore in itself to say the least. Not only do the prices differ significantly, but so does your overall impression of each professional who came to your home. As a third generation concrete contractor, I not only believe that our work should stand out among the top of the industry, but our sales presentation and customer education should as well. When you choose Real Help Decorative Concrete for your concrete project, rest assured you are getting the experience and craftsmanship you would expect and deserve. With over 80 years combined experience amongst our crew, and a dedicated sales and office staff to meet your customer service needs, Real Help Concrete has everything necessary to make your experience installing concrete a successful and enjoyable one.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Buffalo
  • Niagara Falls
  • Tonawanda
  • Lockport
  • Newfane
  • Attica
  • Hamburg
  • Lewiston
  • Colden
  • Angola
  • Springville
  • Orchard Park
  • Lancaster
  • East Amherst
  • North Tonawanda
  • East Aurora
  • See All >

Services Offered

Concrete
  • Concrete Patios, Walks & Steps Install
  • Concrete Driveways & Floors - Install
  • Stamped Concrete - Install

Areas of Expertise

  • Residential
  • Concrete
  • Stamped Concrete
  • Concrete Patios
  • Concrete Driveways

Quick Facts

Business Hours
Monday - Friday 8:00 am - 5:00 pm
Saturday - Sunday 9:00 am - 2:00 pm
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2009
Awards
  • 2016 ACI Best in Decorative Concrete - Buffalo, NY
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Volunteer Firefighter

How We Got Started

We started in this industry in 2009.

We describe our business as Multi-generational

 

Photos
Real Help Decorative Concrete


My Work
5 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Real Help Decorative Concrete

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 11-20 of 23
Page 2 of 3
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5.0   |  
Review by in Lancaster, NY
Professional, knowledgeable, courteous. Design services and color coordination assistance was superb. The owner sat down with us and we ironed out all the details in 2 visits.
Response by Real Help Decorative Concrete: Pam - Thank your for your feedback! We appreciate your willingness to work with us and look forward to working with you again in the future!
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5.0   |  
Review by in East Aurora, NY
Josh was wonderful from start to finish. He came out to hear what we wanted done. We told him the basics, he then asked us question about specifics and when we weren't sure he gave us ideas. Josh got back in touch with us when he believed the first pattern we choose did not have enough depth to it and suggested other patterns based on our original needs. He always go back to us if we had questions and never thought a question was too small. When the concrete was being installed his staff was punctual and confirmed the plans. We were told how long we (& our dogs) needed to stay off the concrete, when they would be back to seal the concrete, and how often it will need to be resealed in the future. The job turned out better than I could have imagined. If we have any further concrete needs Real Help Concrete will be our first call.
Response by Real Help Decorative Concrete: Danielle - Thank you for your business! Working with clients like you makes our job well worth it! We appreciate your feedback and your comments!
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5.0   |  
Review by in Buffalo, NY
We were very happy with our finished project and have gotten so many compliments from neighbors and people who drive by.
Response by Real Help Decorative Concrete: Thank you for your feedback and the opportunity to your earn your business!
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5.0   |  
Review by in Depew, NY
Project: Install Concrete Patios, Walks and Steps
THEY KEPT TO THE SCHEDULE, WERE COURTEOUS AND PROFESSIONAL AT ALL TMES. JUDY T.
Response by Real Help Decorative Concrete: Thank you Judy! We appreciate your feedback! Thank you for your business!
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1.0   |  
Review by in Buffalo, NY
customer service is not good
Response by Real Help Decorative Concrete: Richard - Thank you for your feedback! We are glad you were happy with our work, however, we are sorry you didn't feel you received the level of customer service you should have. As always, we appreciate your honesty and we will continue to work on the service we provide to ensure that we service our future clients efficiently and promptly. Again, we apologize for your experience and we will continue to improve on our end! Thanks again for your business Richard!
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5.0   |  
Review by in Lake View, NY
Project: Install Concrete Patios, Walks and Steps
I had Real Help Concrete pour a stamped concrete patio and new concrete driveway with black top tear out. I couldn't be happier with the results. The crew was on time, courteous, and worked harder than any other group of guys i have ever seen. Josh was very responsive to any questions and went out of his way to ensure I was completely satisfied with the final job. Highly recommended.
Response by Real Help Decorative Concrete: Joe - It was a pleasure working with you to complete your project. We look forward to having you as a life long customer for re-seals and any other concrete project you may have. It is always a pleasure doing work for a generous and genuine homeowner like yourself. Thanks again for your feedback and will enjoy staying in contact with you.
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4.5   |  
Review by in Tonawanda, NY
Quote was done on the spot and I did not have to wait in inordinate time from signing to installation. The crew was great and would take time to stop and answer any question I had and to my surprise was able to complete the job in one day instead of the estimated 2 days
Response by Real Help Decorative Concrete: Thanks Ron! It was a pleasure working with you.

1 of 1 users found this review helpful.

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4.0   |  
Review by in Tonawanda, NY
One thing that did disappoint me and I found that all concrete projects do not cover in the bid is the filling in the dirt remove for installation. They refer to it as landscaping. I did as the contractor for a referral to someone. But when I contacted (Done Rite) they didn't seem interested and never contacted me back with a quote, leaving me to find some one. Also the area was not policed as it should have been and I had to clean up a couple of plastic water bottles and a pop can from my neighbors lawn. Overall I was satisfied with the great customer service and work performed. Customer service ranks high with me as I was a customer service rep to several major corporations for more than 30 years and have high expections
Response by Real Help Decorative Concrete: Ron - Thank you for your feedback. I make it a point to ensure all of my crew members clean up after themselves but sometimes some thing are missed. For this I apologize. And I have also had a conversation with the landscaper I recommended and found out that he was too busy at the time. In the future, I will try and have a few reliable companies I can recommend instead of just one! Thanks again for your feedback and we look forward to completing any other projects you may have in the future.
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2.0   |  
Ask more questions than I did. Assumed they would use #1 clear for base. They used "runner crush " of which I am not a fan. No follow up call from owner for my reaction to their work. Also a big dude broke my lawn chair, have not heard back.
Response by Real Help Decorative Concrete: Dennis - I apologize for the late response on here, but was never notified of your review on Home Advisor. I assure you, we use crusher run aggregate on the bulk of our exterior concrete projects (as its' stated in our contract) and have had no issues what so ever. It is a better compacting stone for a more stable base, and this is why we use it. According to my crew, there were no issues with your job as well as no complaints from yourself so I did not reach out to you after the job as I thought everything was good. And as far as the chair that was broke, I am just learning of this now and have no problem getting you a new one. I will have the sales office contact you tomorrow to resolve. Thanks and enjoy your day... Go Bills!

0 of 1 users found this review helpful.

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5.0   |  
this company never stopped working, they did a wonderful job. they cleaned up the area when job was done as if they were never there. on time and very respectful workers. concrete company was the a little behind but we got a great job and at great price.
Response by Real Help Decorative Concrete: Agnes. It was a pleasure working with you! Thanks for your business !

1 of 1 users found this review helpful.

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Showing 11-20 of 23
Page 2 of 3

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