Reliability Home, LLC

4.77 | 392 Verified Ratings
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Reliability Home, LLC

4.77 | 392 Verified Ratings

443-399-8663

2819 North Point Boulevard
Dundalk, MD 21222
 
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Profile
Reliability Home, LLC


"Rely on Our Ability"

Reliability Home has a single mission: Customer Satisfaction! We deliver on our promise by having experienced and professional craftsmen install quality equipment. We focus on the needs of our customers, providing personalized attention and a stress-free experience. This approach has set us apart and made us one of the leading Heating and Air Conditioning companies in Maryland. Hi, I'm Robert Matheny, one of the owners here at Reliability Home. We went into business for ourselves to achieve the American Dream, to run a company that is rooted in the community we all grew up in. To employ people from the neighborhood and give back to the community through non-profit organizations and youth Sports sponsorship. When you hire Reliability Home, you are joining our family of satisfied customers. Give us a call today!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Baltimore
  • Towson
  • Glen Burnie
  • Bel Air
  • Catonsville
  • Pasadena
  • Millersville
  • Pikesville
  • Lutherville Timonium
  • Brooklyn
  • Ellicott City
  • Owings Mills
  • Edgewood
  • Middle River
  • White Marsh
  • Dundalk
  • Fort Howard
  • Severn
  • Jessup
  • Sparrows Point
  • Linthicum Heights
  • Stevenson
  • Odenton
  • Nottingham
  • Chase
  • Joppa
  • Elkridge
  • Upper Falls
  • Essex
  • Parkville
  • Belcamp
  • Crofton
  • Perry Hall
  • Brooklandville
  • Abingdon
  • Hanover
  • Kingsville
  • Cockeysville
  • Columbia
  • Halethorpe
  • Rosedale
  • Curtis Bay
  • Crownsville
  • Hunt Valley
  • See All >

Services Offered

Air Conditioning
  • Central A/C Install
  • Central A/C Repair
  • Central Humidifier Install
  • Central Humidifier Repair
  • Central Air Cleaner Install
  • Central Air Cleaner Repair
Heating & Furnace Systems
  • Thermostat Install
  • Thermostat Repair
  • Heat Pump Install
  • Heat Pump Repair
  • Gas Furnace - Repair
  • Gas Boiler or Radiator Heat Install
  • Electric Furnace - Repair
  • Oil Furnace - Repair
  • Electric Furnace - Install
  • Gas Furnace - Install
  • Oil Furnace - Install
  • Oil Boiler or Radiator Heat Install
  • Oil Boiler or Radiator Heat Repair
Plumbing
  • Water Heater Install
  • Water Heater Repair

Areas of Expertise

  • Central A/C - Install or Repair
  • Heat Pump- Install or Repair
  • Gas Furnace-Install or Repair
  • Ductwork-Install or repair
  • Water Heater-Install or Repair

Product Brands Used

  • Trane

Quick Facts

Business Hours
Monday - Friday 7:30 am - 6:00 pm
Saturday - Sunday 10:00 am - 2:00 pm
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2007
Memberships & Affiliations
  • North American Technician Excellence (NATE)
State Licensing
Trade: Home Improvement Contractor
License #: 102008
Expiration: 04-09-2019
Trade: Master HVAC
License #: 12066
Expiration: 03-26-2019
Awards
  • Winner of the Home Advisor Best of 2014 for Customer Excellence
  • Winner of the Home Advisor Best of 2015 for Customer Excellence
  • Trane Comfort Specialist 2014
  • Trane Comfort Specialist 2015
  • Top Trane Sales 2015
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Sponsor LTRC baseball team 11-12 Tigers (Undefeated BTW)

Non-profit work with Laughing Wolf Resources Community Food Bank

Sponsor Watersedge Hammerheads Youth Football

Sponsor Middle River Indians T-Ball Team

Non-Profit work with Middleborough Volunteer Fire Department

How We Got Started

I chose to work in this industry because We enjoy the mechanical side of the job but also enjoy the time we spend with our customers. .

We started in this industry in 1998.

We describe our business as Rooted in the community

What makes your company different from all the other companies?

Customer Service! We care about our customers and their needs, and that is rare now a days.

 

Photos
Reliability Home, LLC


My Work
5 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Reliability Home, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 392
  Page 1 of 40
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4.0   |  
Performed the work in a timely manner, and had recommendations for future services, good value for the money.
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4.0   |  
fast, friendly, knowledgable service. over priced i thought. charged $227 for same work i had done 2 yrs ago by another company for $89.
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5.0   |  
Review by in Belcamp, MD
Project: Repair Electric Furnace / Forced Air Heating System
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5.0   |  
Pricing overview was very confusing to follow, but Robert was patient and extremely helpful in walking through it until I understood the work needed. Speedy work, high quality vendor with great customer service.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Baltimore, MD
They are prompt, they are professional and they are fast. What they did for my home was no easy job, but they knocked it right out and did it with no muss, no fuss. I have already recommended them to friends and family.

1 of 1 users found this review helpful.

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5.0   |  
The tech was very professional, explained everything clearly, and gave me options for the best way to resolve the problem. Highly recommended!

1 of 1 users found this review helpful.

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5.0   |  
Excellent service coupled with patience and completeness.
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5.0   |  
The technician that came by (Gary) was very professional, explained everything and did a great job! I am very pleased with the level of customer service, executed work and the price. Would recommend them anytime!

1 of 1 users found this review helpful.

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5.0   |  
Review by in Baltimore, MD
They provide a service agreement and cover minor repairs. I use them in conjunction with my home warranty warranty company
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4.5   |  
Review by in Dundalk, MD
I was glad one of the owners came to my home, (sales people want one thing, to make a commission). The next day the owner brought his three men crew and introduce each to me and showed them where everything was going: that was the last thing I had to do until I had to sign the papers. I WAS VERY IMPRESSED. Each went to different pieces, indoor unit, outdoor unit and the flex duct in the attic. Put in a full day. Did a lot of little extras. Have a lot of reservations about the quality for the money. The $355.00 nest learning thermostat is having a problem LEARNING. The back bedroom (which is the farthest from the thermostat), can differ by as much as 8 degrees, in six hours. My old 24 year old unit and my programmable thermostat would differ by 3 degrees. Don't know what to do, during the day the temperature may vary by a degree ( which IS AN IMPROVEMENT from the old unit). Will I have to change the nest for a programmable or put a window unit in? Have not received my June electric bill yet, hoping to show a savings, if I do not have to run a window unit!
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Showing 1-10 of 392
  Page 1 of 40

Seal of Approval

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  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



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