Special Ops Moving, LLC

2.35 | 13 Verified Ratings
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Special Ops Moving, LLC

2.35 | 13 Verified Ratings

720-949-3334

100 Fillmore
Denver, CO 80206
 
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Profile
Special Ops Moving, LLC


With several years experience, we work hard to bring each customer the best possible service and quality available. We look forward to working with you on your next project. We welcome your questions and thank you for your interest.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Denver
  • Thornton
  • Wheat Ridge
  • Westminster
  • Broomfield
  • Aurora

Services Offered

Moving
  • Local, In-state Moving Service

Areas of Expertise

  • Moving

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2016
State Licensing
Trade: Household Goods Mover - In State
License #: HHG-00417
Expiration: 02-13-2018
Screening
HomeAdvisor Screened. View Details

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*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 

Photos
Special Ops Moving, LLC


My Work
1 Projects
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Ratings & Reviews
Special Ops Moving, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 13
  Page 1 of 2
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0.5   |  09-19-2017
Review by Ashley C. in Denver, CO
They let my dog get out. All they had to do was shut the front door when moving her from bedroom to bedroom. She was killed by a car the next day. Also damaged my dining room table and there was missing pieces to both beds.
Response by Special Ops Moving, LLC: we are heartbroken over what happened to Ashley's dog. we are all dog owners (both crew members have dogs) and in fact our company for years has donated EVERY month to the ASPCA (we can provide written proof of this). We don't know exactly how Ashley's dog got loose. its terrible and we are so upset over this that our new policy is we will cancel a move if there is a pet in the home and the owner is not there to personally attend to the pet. we are VERY VERY sorry this happened and will won't allow it to happen again. we will file a claim for the damage to the table.
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0.5   |  09-14-2017
One of the worth experiences in my life. Instead of 9:00 am scheduled time, they showed up at 8:45 pm after all day long phone calls and messages. Move was not done till almost 2:00 am. I was moved back every few hours and supervisor on duty advised that they are overbooked and behind and tried to move me to Sunday, which I refused. He then said that they'll give me a discount because of all the delays, but that never happened either. I sent an e-mail to the company and all I got back was that my e-mail was sent to the management for reply, which haven't come in yet.
Response by Special Ops Moving, LLC: we are sorry about this job. we had weather roll in and it slows us down tremendously (wet ramps get dangerous and crews can get hurt and damage can occur so we have no choice but to stop). we offered to reschedule the job to the next morning to make things easier. on a good note there was no damage and the cost was below budget. we DID apply a discount for being late (we will verify this)
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0.5   |  08-19-2017
Review by Hannah O. in Denver, CO
HORRIBLE HORRIBLE EXPERIENCE. DO NOT USE THIS COMPANY. Unprofessional, extremely shady company. Use at your own risk. Did not wrap belongings when picked up, charged hundreds more than quoted, large items moved were broken, dirty, and missing. Showed up 9 hours late for delivery. The manager, James, is the rudest person I have ever talked to and the owner of the company, Mike Gayton, is somehow even worse. They communicated with my credit card company to get paid twice. Now they will not answer any calls from me or my credit card company. I highly encourage anyone who has had a bad experience with Special Ops Moving to file a complaint.
Response by Special Ops Moving, LLC: this move was on budget and on time. Hannah disputed her credit card (like stopping payment on a check) for "unauthorized transaction" our agreement with VISA and MC is that we MUST respond to this with proper documents (which did) in the mean time, using this dispute process Hannah's mother (the card holder) sent us a check for a lower amount. when visa overturned the chargeback which was the correct thing to do in this situation we sent Hannah her check back. we definitely NEVER charges anyone twice
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0.5   |  08-16-2017
Review by Regenia P. in Thornton, CO
Some of my furniture was broken (white drawers sat up on end and items placed inside to stack up). The guys were so nice but having broken items upon unpacking was so disheartening. I wouldn't hire again. I even gave them a large tip.
Response by Special Ops Moving, LLC: we will file and process a claim. we hate to hear thing are damaged but definitely take care of the issue
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3.5   |  
Review by in Denver, CO
This company saved my life during a move when the movers couldn't figure out how to get two pieces of furniture out of the house. I had to hire Special Ops to take the two pieces out of the rooms they were in.
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0.5   |  07-24-2017
Without a doubt the worst moving experience I have ever had, and I move frequently. I cannot in good conscience recommend these movers. They had no tools, no dollies, no ramp to the truck. It took them 6.5 hrs to load; 1.5 to unload with me helping on both ends. I finally carried up all the boxes from the basement myself since it was taking so long to load. I've moved with more stuff and loading took 4 hrs max in the past. My stuff only filled half the truck. They carried one to two boxes at a time by hand and had to climb in and out of the truck. They made little comments about how much stuff I had and how tired they were, and the guy whose 1st day it was kept making jokes about quitting. It also took them more than 15 min to take the front door off rather than carrying the table out the back. Apparently neither one knew how to do it and I had to provide the tools. Then I had to chase them down as they were pulling away to make them come back and put the door back on. At the new place they threw their pads on the ground then complained because their were spiders on them afterwards. It was just a horrible experience. Unfortunately my mother tipped them because she thought she was supposed to and was trying to help. They did not deserve the tip. Do not hire this company.
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2.5   |  
Review by in Denver, CO
The boys helping me move were nice and they did not beak anything. However, I had just put new carpet in and they had no way of keeping thier boots clean. I went a bought tarps for the carpet but unfortunaly couldn't find them in such short time for stairs. Then the "legal" paperwork requires you to promise you will not sue and they are not held responsible if they do damage to the house or the property. They don't tell you that while scheduling so I felt forced to sign if I needed to get the truck I rented back. I couldn't call the same day int he afternoon and expect to get someone else. Finally what upset me is the the receipt I have a copy of was different than what they charged me on my credit card. The management of this company seems to very non-customer oriented.
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4.5   |  
After a shaky late start, these guys did a great job. The crew was courteous and efficient. My new house, with new wood floors and carpet was as clean as when they arrived. Well done Mike.
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0.5   |  02-27-2017
Warning: Do Not Hire! This company does not respect you or your belongings. They were over two hours late and didn't show up with an empty truck( 5-6 ft of stuff)! They loaded the remainder of my belongings into my own trailer because of this.They left their own trash on the floors at both houses and used our trash can to throw away 2 large pieces of glass and other trash that was on their truck. They damaged walls, door frames and tore off a downspout on side of new house; they damaged multiple pieces of furniture and left dirty hand prints on furniture and freshly painted walls(they did not inform us of any of this). They disassembled furniture and didn't re-assemble properly causing more work for us. They used brown tape on items and didn't remove; when I removed, reside was left on items that had to be painstakingly removed. They took an expensive kitchen knife,without asking, and used it to cut wrap off furniture. I later found the knife on the floor in the bedroom. They left wads of wrap lying around on the floors. They took apart my treadmill and left it and the pieces on my garage floor. When I called the company, I was promised a call back from the owner that I NEVER received. This was the worst moving company I have ever used.
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5.0   |  
This company is definitely worth 5 stars. They did an excellent job and took very good care of my things during the loading and unloading process. They not only were professional in their work but also went the extra mile by staying to make sure everything was exactly as I wanted it in the new house. Thank you Special Ops Movers!
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Showing 1-10 of 13
  Page 1 of 2

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