The Guy

4.27 | 84 Verified Ratings
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The Guy

4.27 | 84 Verified Ratings
Write a Review

248-837-5090

729 South Blair Avenue
Royal Oak, MI 48067
 
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Profile
The Guy


The only guy to call; who does it all!

We pride ourselves on our quality of service and our outstanding craftsmanship.Providing a wide variety of services, we can make all your home improvement dreams come true.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Warren
  • Troy
  • Southfield
  • Sterling Heights
  • Bloomfield Hills
  • Royal Oak
  • Birmingham
  • Detroit
  • Rochester
  • Ferndale
  • Pleasant Ridge
  • Roseville
  • Hazel Park
  • Eastpointe
  • Madison Heights
  • Center Line
  • Clawson
  • Berkley
  • Oak Park
  • Huntington Woods
  • See All >

Services Offered

Lawn & Garden Care
  • Mow & Maintain a Lawn - For Business

Areas of Expertise

  • Landscaping
  • Lawn Maintenance
  • Brick Pavers
  • Pond Installation
  • Handyman Services

Product Brands Used

  • Best Way Stone(pavers and retaining wall products) and Sealking (sealer, adheasive, and poloymeric joint sand)
  • Easy Pro Ponds

Quick Facts

Business Hours
Monday - Friday 7:30 am - 7:00 pm
Saturday - Sunday 12:00 am - 12:00 am
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Warranty Description: Warranty limited based on project
  • Credit Cards Accepted

Credentials

In Business Since: 2006
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

How We Got Started

I chose to work in this industry because It was something that I was naturally drawn to..

I love working in Royal Oak and sorrunding areas because I like being able to help clients in my home town.

We started in this industry in 1987.

We describe our business as Family owned and operated

Who is The Guy?

The Guy is our family business.

 

Photos
The Guy


My Work
3 Projects
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Ratings & Reviews
The Guy

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 84
  Page 1 of 9
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2.0   |  
Review by in Southfield, MI
I have no complaints about the actual lawn service. The guys who maintain our grass do a wonderful job! Administration, on the other hand, is awful! My husband paid our bill for their service on July 6th. A week later, we got a call saying we were past due. Upon speaking to Sarah, I explained that we had already paid the bill. She investigated and found that we had in fact paid it. The next day, my husband's account was charged a second time for service that we'd already paid for! We called Sarah again and emailed her a screen shot of our account that shows that we had been double billed. We were then promised a reimbursement for the extra $125 that was withdrawn, but we were never reimbursed. After trying numerous times to call Sarah back, she stopped answering the phone! Today my husband and I woke up to find that $125 had been withdrawn from our account a THIRD time! This is VERY unacceptable, and although the company does a great job service wise, it makes them look very bad! If you hire The Guy for service, be sure to mail them a money order via certified mail for proof that they received your payment. Don't give them your card information unless you want money being taken out of your account every couple of days!
Response by The Guy : Oh my gosh! I'm so bummed I let these two down! They are great customers to deal with, and I truly did not mean to drop the ball! I do collections once a week, upon my call on the 6th Mr.H placed a card on file to resolve his balance. Upon going through records the following week, there was still a balance on the account. Thinking I had forgotten to run it through for them the week before, I processed the card. When Mrs. H called to explain both payments had been withdrawn, I was very apologetic and issued a refund to their visa card IMMEDIATELY!! Unfortunately it does take several days for the refund to be processed back onto the card (usually 3-5 business days) Unfortunately, Mrs. H called on Friday which is causing a delay in the refund and also caused a delay in being able to contact us. Office hours are Monday-Friday 8:30am-4:30pm, so we are not available over the weekend to answer their call. However, we do have 3 phone numbers and an email address listed for our customers to contact us and communication is our top priority. If a phone is not answered, it is because we are not in the office or are on another line helping another customer. We check our voicemail first thing each morning and throughout the day each work day. These two customers are very polite and I love dealing with them! I'd be happy to take their call any time. I'm sorry for dropping the ball on recording the first payment an thus double charging their card. The third transaction was a visa REFUND and NOT a WITHDRAWAL. I am confident this matter will be resolved and they will experience no other issues with our office! This is a very rare and easily resolved error.
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5.0   |  
I used these folks for snow removal while away for the winter - they did an outstanding job!
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4.5   |  
Review by in Clawson, MI
The Guy is reliable for snow removal. It's worth the money!

1 of 1 users found this review helpful.

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3.0   |  
Review by in Southfield, MI
I'm still on the fence so far. The guys that have cut my lawn a few times don't seem to know how to trim after I've brought this to their attention a few times. I don't like going through the process of finding someone else , but when I don't get a response after a week, that's just unprofessional.
Response by The Guy : After receiving complaint about the trimming at this property we responded immediately to let this customer know we would correct their concerns upon their next service. This account has biweekly service, so they were already aware there would be a week before we would return.
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1.5   |  
Review by in Southfield, MI
This is the second year that I have The Guy to do my lawn. The first year they were always reliable on did a decent job. Unfortunately, I have neighbors that are retired and content on making my life miserable if I don't adhear 100% of their expectations of what my lawn should look like. This being said in the start of the year I told the company that I wanted a weekly cut, they were apparently confused and missed a week. It's spring, so my grass has grown like weeds, over 12 inches in length in some spots for sure. So I called on Tuesday, Wednesday, Thursday, and Friday with the constant promise that they would be out that day or the next. It's Friday now and I still haven't seen them, and now I can't go outside because my neighbors are harassing me about my lawn and have called the city on me. Which they could because my lawn was not to code, it was completely embarassing. I have been upset and the poor customer service has upset me even more. Wanted to like this company, but because of there lack of reliability it has made my life miserable. Disappointing.
Response by The Guy : This customer included a photo in their complaint, and it is true they received a patchy cut. However, we fired the technician that performed the service and we discounted their cut price by half, meaning she only paid $15.00 for the service she was unhappy with. We feel that letting our service technician go and discounting the service by half the price was a fair customer service response. It is true it took us several days to get back to her in our route, but this was explained when we received her complaint. We are trusted to service hundreds of accounts, it sometimes takes a few days to route back. We are also dealing with spring rain storms pushing our route around and trying to make sure everyone gets quality service in a timely manner. She admits in her review that her neighbors are retired and content on making her life miserable if she doesn't adhere to their expectations. I don't think it's fair we are given a bad review because this customers neighbors are unreasonable.
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5.0   |  
Great as always
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4.0   |  
Review by in Bloomfield Hills, MI
Reasonable prices-friendly workers.
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4.5   |  
Review by in Farmington, MI
Great team hard worker and excellent Job but ask them to come and evaluate the work before sending you an estimate
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5.0   |  
They were great, professional, Did a wonderful job. Very happy
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5.0   |  
Review by in Warren, MI
Very little experience dealing with the business. Property maintained is not my residence so only view it few times a month. The neighbors' responses have been very positive to the maitenance and schedule.

1 of 1 users found this review helpful.

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Showing 1-10 of 84
  Page 1 of 9

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  1. Verify Trade License
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  2. Verify Insurance
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  3. Verification of State Business Filings
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  4. Criminal Records Search
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  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
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  10. Identity Verification (Reverse Phone Lookup)
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