Thermo Direct, Inc.

4.42 | 22 Verified Ratings
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Thermo Direct, Inc.

4.42 | 22 Verified Ratings


134 Donmoor Court
Garner, NC 27529
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Thermo Direct, Inc.

Welcome to the comfort zone

Thermo Direct, Inc., has been providing quality service for homeowners for more than eight years. In that time they have been known for outstanding integrity and customer service. Call today!


Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Raleigh
  • Cary
  • Clayton
  • Apex
  • Morrisville
  • Knightdale
  • Fuquay Varina
  • Garner
  • Holly Springs

Services Offered

Air Conditioning
  • Central A/C Install
  • Central A/C Repair
  • Central Humidifier Install
  • Central Humidifier Repair
  • Central Air Cleaner Install
  • Central Air Cleaner Repair
Cleaning & Maid Services
  • Clean Dryer Vent
Heating & Furnace Systems
  • Thermostat Install
  • Thermostat Repair
  • Heat Pump Install
  • Heat Pump Repair
  • Ducts & Vents Install
  • Gas Furnace - Repair
  • Electric Furnace - Repair
  • Electric Furnace - Install
  • Gas Furnace - Install

Areas of Expertise

  • Heating and Cooling
  • Gas or Electric Furnace Install or Repair
  • Central A/C Install or Service
  • Thermostats, Mini Ductless Systems
  • We offer 100% financing.

Product Brands Used

  • American Standard
  • Bryant
  • Carrier
  • Goodman
  • Lennox International, Inc.
  • Trane
  • York

Quick Facts

Business Hours
Monday - Friday 9:00 am - 6:00 pm
Saturday - Sunday 12:00 am - 12:00 am
(Please call to confirm)
  • Warranty Description: Ask for details
  • Warranty Offered
  • Free Estimates
  • Trip Charge
  • Credit Cards Accepted


In Business Since: 2001
Memberships & Affiliations
  • Air Conditioning Contractors Association
  • National Association of Home Builders
  • We Are A Progress Energy Qualified Contractor
State Licensing
Trade: Heating H-3-I
License #: 23462
Expiration: 12-31-2017
Green Certifications
  • - Home Performance with energy Star
  • NATE Consumer Contractor Connection (C-3) HVACR Contractor
  • We work with green products, ask for details.
  • 2016 Angie's List Award Winner
  • 2015 Angie's List Award Winner
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Garner Chamber of Commerce

March of Dimes supporter

How We Got Started

We started in this industry in 1996.

We describe our business as Rooted in the community

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Ratings & Reviews
Thermo Direct, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 22
  Page 1 of 3
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4.5   |  
Review by in Garner, NC
Courthouse, Informative. They did not try to up-sell
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3.0   |  
they did not do the work when they said they were going to and the unit was not installed correctly so they had to come back
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5.0   |  
I felt the customer service was excellent and very personal. I haven't dealt with this problem before, so I have no other prices to compare in order to evaluate the value that I got for how much I paid.
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3.0   |  
Review by in Holly Springs, NC
we had some issues. We worked it out. Great price much cheaper than I expected however their knowledge and workmanship was something to be careful of.
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4.5   |  
Review by in Raleigh, NC
The technicians demonstrate a lot of attention to detail to the installation. My installation was complex in the sense that I was converting from a propane to all electric unit.
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5.0   |  
This company kicked ARS behind 100 times!!! The owner was extremely knowleadgeable and she was very trust worthy during our initial phone conversation. Made us feel comfortable and sent their sales rep Omar right away even after hours. Omar worked with us and we got an amazing unit for an amazing price. I am a former Marine and this company went above and beyond to take care of a Veteran an his family. The two technicians Jake and Byron were extremely professional, kept everything covered and clean and the installation done was a master piece. Extremely happy with the service and we highly recommend this company if you have any HVAC problems with your current unit. Anthony Delgado
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5.0   |  
Review by in Clayton, NC
Very good ,they new what they are doing and listened to my requests for the installation. I would recommend them.
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4.0   |  
Review by in Ryley, NC
Dryer vents cleaned
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3.0   |  
Review by in Raleigh, NC
I chose this company just because I didn't want to work with the other company and his son. I think the sales ppl at Thermo are really nice and good at their job. They bent over backwards to get the job. We didn't have an HVAC on our 1st floor so it was a compete new install. We were lucky enough to have all the tradesmen meet with HVAC sales and installers since the job required electrical and framers, and drywall ppl. But it didn't seem to make a big difference once Thermo came in to install. They sold us a 16 seer forced central air unit for an 1100 sq. foot living area. I think it could probably service the entire house instead of just one floor. It's freezing in the back of the house where the bedrooms and bathroom is located. The problem wasn't with Thermo but their installers. These guys were horrible. They cut twice and never measured once. The ceilings were "over cut" for vents, they left holes in the wall from having wrong vent placement. I saw the sparks fly when they cut an electrical line in the wall and when I asked about it they said "No Problem". I then asked my electrician who found the cut wire and had to replace it . He just shook his head in disbelief. They didn't even try to repair their mistakes. I had to pay extra to get my drywall ppl to repair the drywall and extra for the electrician. The air handler was stuck in an unfinished laundry room and looks absolutely horrible. The flex duck work they used is twisted around and laying on top of each other. Some are tied up with straps in some places hanging down in other places. They tore most of the wall peg board up and didn't try to fix the damage. I was so glad when they left. We'll never be able to finish the laundry room with the duct work in this condition. I am so disappointed in the quality of the installers and the fact, that they had just came in on a newly renovated house and didn't ask about placement of bedroom vents before they started cutting holes in my ceiling and even more disappointed that they didn't try to repair their mistakes before they left the job site. Not sure what to tell you. If you think the other guys are too high and over rated, if you are a good communicator, if you know a little bit about HVAC, if you know what questions to ask, if you know what size of HVAC system that you need, then yes I would say, hire Thermo, but if you are new to HVAC, I'd have to say a window unit is cheaper. The system is good and it is wonderful to have a separate unit on the 1st floor but man, I wouldn't do it again.
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4.0   |  
Derek was completely thorough in looking at all our existing equipment in the attic and outside the house (he even checked the electrical panel). He measured the house. He advised us to get a carbon monoxide detector which we did not have. His proposal and estimate was concise and listed the model numbers of the new equipment so I was able to do some research on the new equipment. The installers were very good too. They tarped the hallway and left everything neat when they left.

1 of 1 users found this review helpful.

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Showing 1-10 of 22
  Page 1 of 3

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