Thompson Creek Window Company

4.38 | 59 Verified Ratings
Write a Review

Thompson Creek Window Company

4.38 | 59 Verified Ratings
Write a Review

866-572-7335

5000 Philadelphia Way
Lanham, MD 20706
 
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Profile
Thompson Creek Window Company


Trust Your Home To Thompson Creek

Thompson Creek Window Company is the premier home improvement replacement products company in the midAtlantic. We have been manufacturing and customizing replacement windows, doors, gutters and siding specifically for the mid-Atlantic region for over 30 years. Our products deliver time and again - energy-efficiency, increased home values, less maintenance and sheer comfort throughout the year. Our windows and gutter systems are custom-manufactured, installed and serviced from our family-owned and operated factory in Landover, MD - eliminating any middlemen. This level of control over product design and lead times helps to ensure we maintain our competitive edge. And best of all - we back everything up with a transferable double lifetime guarantee.

Achievements

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Service Area

  • Baltimore
  • Arlington
  • Alexandria
  • Silver Spring
  • Bethesda
  • Fairfax
  • Springfield
  • Herndon
  • Rockville
  • Gaithersburg
  • McLean
  • Annapolis
  • Laurel
  • Hyattsville
  • Vienna
  • Bowie
  • Reston
  • Falls Church
  • Manassas
  • Dulles
  • Frederick
  • Merrifield
  • Woodbridge
  • Towson
  • Upper Marlboro
  • Capitol Heights
  • Sterling
  • Waldorf
  • Stafford
  • Leesburg
  • Ashburn
  • Hunt Valley
  • Columbia
  • Ellicott City
  • Centreville
  • Lanham
  • Glen Burnie
  • Germantown
  • Potomac
  • College Park
  • Chevy Chase
  • Pikesville
  • Purcellville
  • Chantilly
  • Greenbelt
  • Catonsville
  • Bel Air
  • Dumfries
  • Lorton
  • Fort Washington
  • Temple Hills
  • Kensington
  • Chestertown
  • Hamilton
  • Westminster
  • Brooklyn
  • Middleburg
  • Burke
  • Olney
  • Quantico
  • Gainesville
  • Lutherville Timonium
  • District Heights
  • Southern MD Facility
  • Woodstock
  • Riverdale
  • Haymarket
  • Suitland
  • Beltsville
  • Oakton
  • Millersville
  • Glyndon
  • Nokesville
  • Pasadena
  • Oxon Hill
  • Gunpowder
  • Hampstead
  • Adamstown
  • Tuscarora
  • Catharpin
  • Bryantown
  • Rock Hall
  • Still Pond
  • Fulton
  • Barnesville
  • Accokeek
  • Barstow
  • Solomons
  • Highland
  • Mechanicsville
  • Friendship
  • Chase
  • Jessup
  • Edgewood
  • Neavitt
  • Newcomb
  • Fairfax Station
  • Mount Rainier
  • Crownsville
  • Sparks Glencoe
  • See All >

Services Offered

Doors
  • Exterior Doors Install
Gutters
  • Gutter Covers & Accessories Install
Siding
  • Vinyl Siding Install
Windows

Areas of Expertise

  • Vinyl Replacement Windows
  • Entry, Storm, French and Patio Doors
  • Vinyl Siding
  • Vinyl Gutter Systems

Product Brands Used

  • ProVia

Quick Facts

Business Hours
Monday - Friday 8:00 am - 9:00 pm
Saturday - Sunday 8:00 am - 6:00 pm
(Please call to confirm)
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Materials
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 1980
Memberships & Affiliations
  • Window and Door Manufacturers Association (WDMA)
  • BBB, NARI, NFRC, NWDA
State Licensing
Trade: Class A Contractor
License #: 2705117858
Expiration: 09-30-2017
Trade: Home Improvement Contractor
License #: 97996
Expiration: 03-31-2019
Trade: Home Improvement Contracting (HIC)
License #: 2705117858
Expiration: 09-30-2017
Trade: Commercial Improvement Contracting (CIC)
License #: 2705117858
Expiration: 09-30-2017
Green Certifications
  • EnergyStar.gov - Home Performance with energy Star
  • NARI - National Association of The Remodeling Industry
  • National Fenestration Rating Council - www.nfrc.org
Awards
  • Qualified Remodeler Magazine - Top 500 Remodeler
  • Better Business Bureau - Torch Award for Markeplace Ethics Greater Maryland
  • Guildmaster Award
  • Capital Gazette Readers Choice Award for Best Windows and Doors
  • Angie's List Super Service Award
Screening
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Business Overview

Community Involvement

Chesapeake Habitat for Humanity

Anne Arundel Medical Center Breast Cancer Research

Johns Hopkins Toy Drive

Ronald McDonald House Charities

HGTV's Curb Appeal

 

Photos
Thompson Creek Window Company


My Work
1 Projects
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Ratings & Reviews
Thompson Creek Window Company

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 59
  Page 1 of 6
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0.5   |  11-04-2016
Review by a homeowner in Sterling, VA
I went with Thompson Creek because I had a leaking sliding door & needed a quality door replacement without wasting time on a price quote process. Thompson Creek was recommended to me for the quality. The sales rep arrived & told me it was the last day of their annual sale. I signed the contract based on what I was told, even though it was over twice what I was expecting to pay (after the "sale" discount). I was told the "quality is guaranteed because Thompson Creek manufactures, sells & installs their own product ensuring complete control." I scheduled a "preCon" meeting so they could measure my door opening, but my order details were simple since I was told that there were no options for handles or anything, I selected a white door frame& no samples were needed. A week later a company rep rings my doorbell handing out coupons for the same discount I was rushed into taking. At the "preCon" appointment he checked on the details of my order, telling me I selected a brass handle (um no, I was told they only come in white so there are NO options to select, much less brass) & grids in my door glass, not my transom...opposite of my order. We corrected the selected details to again say "NO grids within the door glass+ YES grids in the transom+ White door frame+ White trim + white handle." I scheduled installation for 5 wks later so they could make my door to fit the size and angles of my house. I needed a description of my order for my HOA &called my coordinator with no luck. I eventually emailed her asking for a description, when I got it, I see yet ANOTHER set of selections that not only did I NOT chose, but I had no idea the selections even existed plus the grids were back, now showing in both the door and the transom. WHAT? I told her about the options being wrong &asked for someone to go over my full order, THREE TIMES while she refused &told me "I'm confident your order is straightened out". Well great, I'm glad she's confident but it's my money&its a LOT of money without seeing any swatches/samples & without anyone walking me through all the details of my complete order that I paid for sight unseen. Multiple days of many emails&phone calls, left me beyond frustrated but more confident in what I was expecting in my upcoming installation. I took leave from work for my early Sept installation date & was greeted by a wide truck driving over my stepping stones (breaking 2) rather than parking in the open spots directly in front of my house. They unloaded supplies & product onto what used to be my nice green grass,killing it during the hrs at my house. I'm still trying to regrow something. While in the other room, the installation gentlemen were tidy & polite between phone calls &talking about wanting to drive off bridges (yikes). Suddenly they tell me they found a crack in the transom frame & they had to order a new transom before coming back to start the installation from scratch. Things happen, ok. They globbed caulk& slapped on trim to cover the open exterior& interior walls while I waited for them to "make" a new transom. They took a chunk out of my deck finish while throwing scraps& tools off the deck. When they called to cancel the 3rd installation date (& now 4th day of leave wasted), I find out yet another "mistruth" that they don't manufacture the sliders or transoms at all! I am paying for this "QUALITY ASSURANCE" due to start to finish ownership & it's a bold face lie. Every single phone convo, I asked to be placed with a different coordinator because she clearly was not only NOT coordinating anything but also was rude&dismissive, yet the co. continually refused to reassign me. Finally, my July order for this door was installed at the end of Oct. (on the 5th day of leave I had to use for this overpriced, mediocre quality door) by a very nice gentleman. They immediately & aggressively called& emailed all day, the day after the installation. WILL NOT USE AGAIN!
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2.0   |  
Review by in Manassas, VA
Project: New Windows - 6 +
One of the windows were broken and if I had not said something they,would have left it. Quality control at factory and at job site seems to be lacking. The first install appeared to go ok but when replacing the broken window the install looked a little shoddy. The one replacement took as long as as the initial install

0 of 1 users found this review helpful.

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5.0   |  
Review by in Suitland, MD
Very competent company.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Bryans Road, MD
We were given a time frame they were here at the specified time, showed me the doors. The doors were installed with no problems, took away old doors, cleaned up, and showed me how to adjust the glass and doors. They completed the work in under 2 hours .Later that afternoon a quality inspector checked the work

1 of 1 users found this review helpful.

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5.0   |  
Review by in Herndon, VA
The technician who came out, Dave C, was a wonderful person. He was professional, quick, and thorough. He showed me how to properly replace my sliding screen back on track if the dogs pop it off, and how to properly adjust it. He is an exceptional, professional technician, and my dogs even liked him. Thank you Thompson Creek & Thank you Dave C.

1 of 1 users found this review helpful.

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5.0   |  
We have had three project visits from Thompson Creek - our gutter replacement, a window replacement, and a fix on a downspout. Dave C., Jose, and Jaquelin have all be EXCEPTIONAL professionals to deal with.

1 of 1 users found this review helpful.

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4.0   |  
Review by in Herndon, VA
Project: New Windows
The service technician was very courteous and respected the cleanliness of the house by asking if he needed to remove his shoes. He was very professional and friendly.

2 of 2 users found this review helpful.

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5.0   |  
Tim was punctual, professional and respectful. He made sure I was completely satisfied with the repair and that I totally understand how to work the windows.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Alexandria, VA
David chambers is the perfect example of an excellent professional. He is cheerful and knows his profession. The finished product was perfection.

1 of 1 users found this review helpful.

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5.0   |  
Top-notch work. Reasonable. Came quickly and on time to do the repair, which is covered 100% under warranty. The office and field staff are all professional and friendly. Fantastic company!

1 of 1 users found this review helpful.

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Showing 1-10 of 59
  Page 1 of 6

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