Tri-County Pump Service, Inc.

4.44 | 49 Verified Ratings

301-432-0330

6711 Old National Pike
Boonsboro, MD 21713
 
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Tri-County Pump Service, Inc.


Tri-County Pump Service, Inc., has been in service since 1991. We provide licensed reliable service in both Maryland and Virginia. We try to offer same day service calls and provide top-notch professionalism and customer service. Call today!

Achievements

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Service Area

  • Silver Spring
  • Gaithersburg
  • Hagerstown
  • Frederick
  • Martinsburg
  • Leesburg
  • Germantown
  • Rockville
  • Purcellville
  • Saint James
  • Round Hill
  • Knoxville
  • Potomac
  • Winchester
  • Middleburg
  • Hamilton
  • Adamstown
  • Tuscarora
  • Fulton
  • Barnesville
  • Maugansville
  • Halltown
  • Highland
  • Ranson
  • Big Pool
  • Sabillasville
  • Union Bridge
  • Ridgeway
  • Lovettsville
  • Point of Rocks
  • Rippon
  • Cavetown
  • Ijamsville
  • Damascus
  • Boonsboro
  • Summit Point
  • Chewsville
  • Libertytown
  • Myersville
  • Keymar
  • Clarksburg
  • Funkstown
  • Williamsport
  • Bakerton
  • Brownsville
  • New Market
  • Sandy Spring
  • Taneytown
  • Kearneysville
  • Sharpsburg
  • Bunker Hill
  • Charles Town
  • Mount Airy
  • Shepherdstown
  • Philomont
  • Brinklow
  • Rocky Ridge
  • Falling Waters
  • Olney
  • Lincoln
  • Buckeystown
  • Emmitsburg
  • Thurmont
  • Jefferson
  • Dickerson
  • Ashton
  • Clarksville
  • Fairplay
  • Paeonian Springs
  • Ladiesburg
  • Unionville
  • Harpers Ferry
  • Millville
  • Woodsboro
  • Boyce
  • Gerrardstown
  • Brookeville
  • Braddock Heights
  • Monrovia
  • Smithsburg
  • Woodstock
  • Clear Spring
  • Derwood
  • Woodbine
  • Inwood
  • Burtonsville
  • Boyds
  • Shenandoah Junction
  • Beallsville
  • Rohrersville
  • Stephens City
  • Lisbon
  • Cooksville
  • Middletown
  • Glengary
  • Elkridge
  • Cascade
  • Hedgesville
  • Poolesville
  • Dayton
  • See All >

Services Offered

Areas of Expertise

  • Plumbing
  • Septic
  • Excavation

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1991
State Licensing
Trade: Class C Contractor
License #: 2705053974
Expiration: 02-28-2018
Trade: Master Plumber
License #: 2710033925
Expiration: 11-30-2018
Trade: Water Well System Provider
License #: 2705053974
Expiration: 02-28-2018
Trade: Master Plumber
License #: 20135
Expiration: 01-17-2019
Trade: Plumbing
License #: 2705053974
Expiration: 02-28-2018
Screening
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Ratings & Reviews
Tri-County Pump Service, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 49
  Page 1 of 5
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5.0   |  
Review by in Frederick, MD
Awesome! Tech was very helpful and told me all my options. Office was great in accommodating my schedule.
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0.5   |  12-05-2016
Review by a homeowner in Frederick, MD
Tri-County misdiagnosed my water pressure problems in my home and recommended replacing my main water line which would have been a very costly job. On November 4, 2016 I called Tri-County to report a sudden lack of water pressure in my house. The gauge on the pressure tank was also cycling on and off very quickly. They sent over two plumbers who spent 4 hours trying to diagnose the problem. They removed the pressure tank and did a pressure test on the main water line from the house to the well pump. Their device seemed to show that there was a pressure leak somewhere in the main water line. They then went to the well casing and pulled up the pitless adapter to test the pressure from the top of the well casing to the pump. That pressure seemed fine. Their conclusion was that the line from the house to the well casing had a leak somewhere and recommended that I change out the main water line. Keep in mind that this would have required trenching about 150 feet in very difficult, hilly terrain. Tri-County charged me $392 for four hours of diagnostic work. Thinking that this was the problem, and wanting to resolve in quickly, I spent alot of time getting estimates for the excavation work that would be needed. Finally, a friend recommended another plumber who came over and almost immediately focused on the pressure tank which he diagnosed as being water logged and not functioning properly. After changing the tank, the immediate problem with a lack of water pressure in the house was solved. My complaint with Tri-County is that they did not properly test the pressure tank and totally ignored what was the obvious problem. Instead they began a lengthy and complicated process of measuring the pressure in the water line charging me $392 for a wrong and misleading diagnosis. I called Tri-County and spoke to Daniel Barnette asking for some recourse for my troubles and wanting a refund of some of the $392. He kept insisting that I still had a water problem. The conversation went nowhere and ended on a very bad note. I had been a Tri-County customer for some time and will no longer use them. I want to point out that this is the first such complaint I have ever made but felt it important to warn others to be very careful. At a minimum, Tri-County should have reimbursed me for at least some of the misdirected work that they did that I had to pay for. Their concern for customer satisfaction was very disappointing. Follow up to my initial review: (01/04/2017) After submitting a complaint to the Better Business Bureau, Tri County offered to come to my house to conduct another pressure test. This test showed once again that there was a leak in my main water line somewhere, probably close to where the water line enters the well casing. The leak, however (and this is a critical point), did not affect the water flow into the house. The only thing that was affecting this was the faulty pressure tank which after it was replaced solved the water pressure problem. I am not disputing that there may be a leak in my main water line. However, it is important to note that even with this leak, my water pressure and flow are perfectly fine after the pressure tank was replaced. I maintain that Tri County should have at a minimum, offered me an opportunity to repair the immediate problem even if it was only a temporary fix, as they maintain. The faulty pressure tank was the cause of the water pressure problems that I was having in the house and this was ignored by Tri-County. For this reason, I am demanding a refund of at least a portion of the $392 that I paid to Tri County for what turned out to be an erroneous or at least a misdirected diagnosis of my immediate water pressure problems. To add insult to injury, I just received a letter from a lawyer representing Tri-County threatening me with civil action. This is outrageous, insulting and devoid of any legal foundation.

1 of 2 users found this review helpful.

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4.5   |  
Review by in Weaverville, NC
He had a little trouble locating the tank access. Had to dig a rather large hole in my lawn. Otherwise work was excellant.
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5.0   |  
Review by in Mount Airy, MD
Tri-County did a great job emptying my septic. They came out quick, were very courteous, explaining a lot about my septic that I didn't know. I would recommend them highly.

1 of 2 users found this review helpful.

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5.0   |  
Review by in Boyds, MD
After dealing with another company that proved to be totally incompetent, working with the representatives from this company was great. The young man who pumped out the tank used a tracer to find its location and he was done within an hour. I recommend this company highly.

1 of 1 users found this review helpful.

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4.0   |  
Review by in Clarksburg, MD
Project: Repair or Replace a Sump Pump
This mobile user did not provide any additional comments.

0 of 1 users found this review helpful.

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4.5   |  
Review by in Jefferson, MD
I called Tri-County about 1:30PM after learning my deep well pump had failed (>23 years without an issue). Much to my surprise Daniel said he could have some there that evening. Jeff & Charlie arrived before 5PM and quickly started the job of pulling the pump from my ~480 foot well, in pretty uncomfortable weather conditions. Just a few hours later we again had water! They did a good quick job replacing pump, pipe and wire under very cold weather conditions.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Frederick, MD
The gentleman that came to perform the service was very profession, personable, and friendly. We have several young trees in our yard that were causing him some concern about getting to our septic pump, but he managed to get in/out without of the "obstacle" course without damaging any of the trees. Awesome job! Thank you so much!

1 of 1 users found this review helpful.

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5.0   |  
Review by in Silver Spring, MD
They did a great job. He also explained everything in fine detail, which I appreciated.

1 of 1 users found this review helpful.

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4.5   |  
Review by in Buckeystown, MD
Great to work with and showed up on time. Gave follow-up phone call from job site to me as soon as work was completed. Only issue was getting on their calendar a little sooner but they did rearrange their schedule for me.

1 of 1 users found this review helpful.

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Showing 1-10 of 49
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  3. Verification of State Business Filings
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