Security System Pros in Kaaawa, HI (Hawaii)

I think the product is good but the sales needs some changes. I selected vivint based on cost. We were replacing a system that was 27 years old and was assured that my old system would be covered under their warranty. I specifically expressed my concern that I didn't think my old system would work and that I wanted someone to come to my house to assess the situation. I was assured i would not be charges for the window contacts and the only expense would be for glass break alarms. when the tech arrived, he said he couldnt use any of the old system and the cost jumped from $360 to over $1800. I felt I should be credited some of the cost .

Vivint is not that well known in the Dallas area, but one of the fastest growing companies in Utah. They are terrific to work with. On time, excellent installation, good suggestions, professionally dressed in the bright orange Vivint shirt, helpful in teaching how to use the system. And most importantly responsive. Very high tech, but easy to follow

They did everything as said, except jacked up the price at the last minute.