Hydrocare Pools & Spas, LLC

(860) 618-2310
Services Offered
Hot Tubs, Spas & Saunas
- Sauna - Install

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Customer Ratings
Customer Rating: 
4.83
City: Sandy Hook, CT
Project: Repair or Service a Hot Tub or Spa
"Very responsive and knowledgeable."
Customer Rating: 
5.0
City: Brookfield, CT
Project: Repair or Service a Hot Tub or Spa
"My hot tub lost power on January 4th because mice chewed through the wiring in the control box. I was very concerned about freezing temperatures causing damage to the piping and the pump. I called Jonathan on a Sunday afternoon and he had a service technician at my house the next morning to drain the tub, disconnect the pump, flush out the piping and add antifreeze to prevent any further damage. I can't say enough good things about this company - definitely a five star + rating."
Customer Rating: 
5.0
City: New Milford, CT
Project: Repair or Service a Hot Tub or Spa
"Totally professional & customer service impeccable. "
Customer Rating: 
5.0
City: Bridgeport, CT
Project: Repair or Service a Hot Tub or Spa
"It was pretty smooth was able to let me know right away and didn t over charge said exactly how much it was going to be."
Customer Rating: 
0.67
City: New Milford, CT
Project: Repair or Service a Hot Tub or Spa
"Project started in early April with a $300 deposit for new motor in spa. Six weeks later, the motor was installed with an additional payment of $600. Workman never called to say he was coming to my house and never told me he was leaving. I turned on spa to find out very low charge was going through tub - wrong motor was installed. Multiple communications with owner on my end and response was "we are really busy with pools now we will try to get there when we can". One month later, worker comes to install new motor and does not tell us he is coming and we are not at home. Installs new motor but there was no power on in the tub so he can't tell if it is working - when we turn on tub the pump was leaking. Emailed owner again and was told again they were very busy and would try to get to my house sometime soon. Today is 10 Jul and I am out $900 and still do not have a repaired hot tub. Poor communication, poor service."

Comments from Hydrocare Pools & Spas, LLC
Yes, we were hired by this customer in April to troubleshoot and repair their hot tub, which was not working. The problem described was that the tub would not heat and the jets would not work. They also mentioned that they already had another company look at it but they didn't particularly like the company and thought maybe they were trying to overprice the job to them. We went out and troubleshot the tub and found that the jet pump was no good. We gave them a price and ordered the pump. Unfortunately, the distributor sent us the wrong voltage on the original pump and we had to replace it once again. We did this without any additional fees. Obviously it takes time to get a new pump so the job did take a little bit longer than expected After finalizing the job we received a call from them a short time later saying that the spa seemed to be leaking. Mind you this is a new problem and not related to our initial work. We assume that they thought that it was part of our original job. We explained to them that unfortunately our main business in the summer is swimming pools and it would be difficult for us to get back down to check on the leak but we will do our best. We recently did make it back to the job and found that there is a leak in the spa in a different part that is completely not related to the work we've already done. Now our dilemma is that we do not particularly think it is in our best interest to repair this leak when we have a customer putting out negative feedback online. We will be happy to go back, however, if there is a sign of good faith by the customer.
Customer Rating: 
5.0
City: Milford, CT
Project: Install or Replace Swimming Pool Heaters
"Very professional and great work."
Customer Rating: 
4.67
City: Madison, CT
Project: Repair or Service a Hot Tub or Spa
"Friendly and efficient"
Customer Rating: 
4.0
City: Fairfield, CT
Project: Install or Replace a Hot Tub or Spa
"Installed a hot tub in my backyard. They were on time and easy to work with. Would recommend."
Customer Rating: 
5.0
City: Portland, CT
Project: Repair or Service a Hot Tub or Spa
"They were fast, efficient, helpful and very easy to deal with."
Customer Rating: 
5.0
City: Newtown, CT
Project: Repair or Service a Hot Tub or Spa
"They were on time, quickly fixed our hot tub and reasonable with their fee, I will use them again!"

Contact Us
Jonathon DeMichiel
379 Goshen Road, Torrington, CT 06790
work: (860) 618-2310

About Us
In Business Since: 1978
Hydrocare Pools and Spas has been in business since 1978. Jonathon DeMichiel, owner, has over 30 years of experience installing and maintaining all types of swimming pools and spas! Jonathon is also a SP1 Certified technician liscensed with the State of Connecticut. He performs all service work personally. Call Today!

Get To Know Us
Our Company/Industry
I chose to work in this industry because I grew up in it from an early age. . I love working in Connecticut because Seasonal changes.
• Began in the industry: 1978
• Business Description: Well established
Things You May Not Know About Me
• Favorite Local Restaurant: Monaco's
• Favorite Travel Destination: Anywhere I have not seen yet.
• Favorite Sports Team: Yankees
• Hometown: New Hartford
• Most important part of life is ?: Family
• How I Spend My Time Off: At home with the family / kids
Community Involvement
 Supporter of St. Maron's church, Local Elks, Fish community
Expertise
 Swimming Pool - Clean & Maintain
 Swimming Pool - Opening and Closing
 Swimming Pool - Remodel
 Swimming Pool Heaters - Repair or Service
 Hot Tubs, Spas and Saunas - Repair or Service
Brands Used
 Swimex/ Balboa/ Gecko

Project Portfolio
''
Swimming Pool

Awards & Affiliations
Awards
 Register Citizens Readers Choice 2008
 SP 1 technician with State of Ct.
 Certified Builder with APSP

License Information
Trade Number Exp. Date State
SP-01 PLM.0280340-SP1 10/31/21 CT
4.27
101 Verified Ratings
86.13861% of reviewers
recommend this pro
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