Hydrocare Pools & Spas, LLC

(860) 618-2310
Services Offered
Hot Tubs, Spas & Saunas
- Hot Tub or Spa - Install or Replace

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Customer Ratings
Customer Rating: 
5.0
City: Portland, CT
Project: Repair or Service a Hot Tub or Spa
"They were fast, efficient, helpful and very easy to deal with."
Customer Rating: 
5.0
City: Newtown, CT
Project: Repair or Service a Hot Tub or Spa
"They were on time, quickly fixed our hot tub and reasonable with their fee, I will use them again!"
Customer Rating: 
1.0
City: Monroe, CT
Project: Repair or Service a Hot Tub or Spa
"Jon's business was recommended by a coworker. We began speaking by phone in Feb. The job finally began and after several visits and time in between our spa is still not repaired and it is July. While we understand it takes time to order parts this has been the answer in addition to other jobs that take precedent. We have been very disappointed and regret our choice to hire Hydrocare pools and spa. Not recommended. "

Comments from Hydrocare Pools & Spas, LLC
The original call was for a broken skimmer and one area of broken plumbing. It turned out to be much more extensive. The spa had frozen and every manifold, a total of 6, plus a diverter jet, plus 3 unions around the equipment were cracked. Unfortunately these repairs were not evident until initial repairs were complete. It required many more return stops than expected and many more parts orders than expected. The repair definitely took longer than we wished but in the end we did fix the spa. We also did not charge any more than the original estimate so obviously this was not a profitable job. We in fact lost money. However we did consistently communicate with the homeowner to explain what the problems were. If the original problem was not presented as just two areas of concern the repair would have been done more expediently. We apologize for the delay but our main concern was the integrity of the job.
Customer Rating: 
5.0
City: Killingworth, CT
Project: Repair or Service a Hot Tub or Spa
"First company I hired misdiagnosed the problem This company fixed my hot tub "
Customer Rating: 
5.0
City: Fairfield, CT
Project: Repair or Service a Hot Tub or Spa
"Prompt service. "
Customer Rating: 
5.0
City: Wilton, CT
Project: Repair or Service a Hot Tub or Spa
"Great"
Customer Rating: 
5.0
City: Greenwich, CT
Project: Repair or Service a Hot Tub or Spa
"On Time, Fair Price, Solved the problem "
Customer Rating: 
3.33
City: Killingworth, CT
Project: Repair or Service a Hot Tub or Spa
"Replaced pump on hot tub for failed bearings. Started filling up tub after pump replaced and he failed to connect plumbing line and flooded my sunroom. Hot tub indoors. Sloppy work. "

Comments from Hydrocare Pools & Spas, LLC
We replaced this pump back in December. The homeowner did not want to fill the tub at that time. If we had we would have seen the leak while on site. Once she called with the leak we apologized and immediately scheduled a return visit. We found a union off the heater was loose. This was not part of our pump replacement, however we fixed the loose union and did not charge for our call. We cannot promise perfection but our warranty stands true even when not due to our work.
Customer Rating: 
4.0
City: Shelton, CT
Project: Repair or Service a Hot Tub or Spa
"Very prompt and professional "
Customer Rating: 
4.67
City: Ridgefield, CT
Project: Repair or Service a Hot Tub or Spa
"Prompt reply, very knowledgeable, reliable service"

Contact Us
Jonathon DeMichiel
379 Goshen Road, Torrington, CT 06790
work: (860) 618-2310

About Us
In Business Since: 1978
Hydrocare Pools and Spas has been in business since 1978. Jonathon DeMichiel, owner, has over 30 years of experience installing and maintaining all types of swimming pools and spas! Jonathon is also a SP1 Certified technician liscensed with the State of Connecticut. He performs all service work personally. Call Today!

Get To Know Us
Our Company/Industry
I chose to work in this industry because I grew up in it from an early age. . I love working in Connecticut because Seasonal changes.
• Began in the industry: 1978
• Business Description: Well established
Things You May Not Know About Me
• Favorite Local Restaurant: Monaco's
• Favorite Travel Destination: Anywhere I have not seen yet.
• Favorite Sports Team: Yankees
• Hometown: New Hartford
• Most important part of life is ?: Family
• How I Spend My Time Off: At home with the family / kids
Community Involvement
 Supporter of St. Maron's church, Local Elks, Fish community
Expertise
 Swimming Pool - Clean & Maintain
 Swimming Pool - Opening and Closing
 Swimming Pool - Remodel
 Swimming Pool Heaters - Repair or Service
 Hot Tubs, Spas and Saunas - Repair or Service
Brands Used
 Swimex/ Balboa/ Gecko

Project Portfolio
''
Swimming Pool

Awards & Affiliations
Awards
 Register Citizens Readers Choice 2008
 SP 1 technician with State of Ct.
 Certified Builder with APSP

License Information
Trade Number Exp. Date State
SP-01 PLM.0280340-SP 10/31/17 CT
4.27
93 Verified Ratings
86.02151% of reviewers
recommend this pro
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