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"I am a satisfied customer with first Premier home warranty. My representative name was Josh. I was referred to him by a friend and I?m so glad that she did. He was very nice and took his time to explain everything . It was easy to talk to him. I was actually able to ask questions and he answered them so that everything was clear."

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"The contractor never acknowledged the request. I never heard from them at all."

"Revocation: On 06/30/2020 this company's accreditation in BBB was revoked by BBB's Board of Directors due to a failure to avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses. McAfee, Greg Owner and Company McAfee HVAC taken to Kettering Small Claims Court September 2020, McAfee Continued twice, sent a secretary to fight his battle, then an Attorney in January 2021, Feb 2021 Changed Venue from Defendant Small Claims to Defendant to Ohio Civil Court, with three employees at witnesses to discourage and intimidate client and homeowner with COPD disability. McAfee is paying $1000s in attorney and employees to appear at multiple court dates instead of working with customer to satisfy poor workmanship and negligence. Poor company and very poor service. Scam warranty Comfort Program, Fake and do not waste your money or time (The consumer indicated he/she DID NOT accept the response from the business.) To this day, McAfee has done nothing to remedy the negligent and incomplete work performed in November 2019. I have breathing difficulties due to COPD disability and oxygen usage all the time. Completely false and untrue statements from McAfee. No attempts to connect or assist me with any remedy with another company. This is easily seen with their emails stating "However, since you have now filed a BBB complaint, you can now take everything up with them, we will no longer be responding to you." Another contractor verified that the work from November from McAfee used Duct Tape to hold the rusted bottom of the furnace together instead of completing the contracted work, and paid for $4000 in November 2019 just 6 months ago. The ongoing damages to my muddy crawl space, ruined vapor barrier, insect and water damage, and I am disabled on oxygen with lung COPD and have been hospitalized 4 times since McAfee ruined my Furnace and HVAC central system. After the May 28, 2020 email from president **** ******, stating do not call back for any service calls or anything, I am still being billed for the Gold Monthly extended service plan, last bill for $20 June 1, 2020. Albeit no service is accepted or warranty by McAfee. I have also requested the insurance company contact for McAfee Claims for their Contractor License. "No we do not give it out to customers" per **** ******. It is Ohio State Law "A Contractor must provide any customer or contractor the name of insurance company, insurance company contact information, and recent valid proof of insurance and verification upon request within 3 days" Federated Insurance is the carrier for McAfee I found when speaking to the Ohio State Attorney General Commerce regarding Insurance for McAfee. The company was decent in the past, but is nothing more than lying, and scamming to their customers. I am ashamed that a local business is taking advantage of disabled customers such as myself and ignoring them after taking the money. No guarantee, No Warranty and now no HVAC services per McAfee foolish business practice and negligent errors causing harm to customers property and physical health to my family with a muddy crawl space, bug infestation, property damages to the house, and no HVAC functional in any weather."

"PSA: DO NOT PURCHASE ANY HOME WARRANTYS! If you are purchasing a home and the seller is offering a covered home warranty, DO NOT TAKE IT! Instead, request for the seller to pay you the cash value of the home warranty(the seller is already going to purchase it as apart of the sale). Home Warranty's do not cover the parts/systems that commonly fail in appliances, so you're paying someone to diagnose an issue to find out that it is not covered. Take the cash for the price of any Home Warranty that is offered during the purchase of a home, and in general, don't purchase home warranty's, you do not benefit from them, only the company does."