AAA Window & Gutter

4.22 |156 Verified Ratings
Write a Review

AAA Window & Gutter

4.22 | 156 Verified Ratings
Write a Review

508-835-9200

34 Pheasant Hill Run
West Boylston, MA 01583
 
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Profile
AAA Window & Gutter


"There is no substitute for Quality and Customer service!"

AAA Window & Gutter operates out of West Boylston, MA and was established in 1996. The owner, Fran Maple, is a graduate of Wentworth Institute in Boston, with a B.S. in Architectural Engineering. The company focuses on the highest quality products and superb customer service. From the initial estimate/consultation to the actual install, the owner is on the site to ensure your gutter system will always be flowing smoothly. A single father of three daughters and one son, Fran is an avid runner and fisherman. "My commitment to my customers is the finest workmanship and absolute Surper customer service!"

Achievements

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Service Area

  • Worcester
  • Newton
  • Boston
  • Manchester
  • Cambridge
  • Waltham
  • Lowell
  • Nashua
  • Framingham
  • Woburn
  • Brookline
  • Medford
  • Acton
  • Groton
  • Arlington
  • Wellesley
  • Watertown
  • Townsend
  • North Reading
  • Dedham
  • Bedford
  • Southborough
  • Ayer
  • West Medford
  • Lexington
  • Burlington
  • Braintree
  • Belmont
  • Billerica
  • Londonderry
  • Needham
  • Shrewsbury
  • Westminster
  • Millbury
  • Hudson
  • Wilmington
  • Lincoln
  • East Brookfield
  • Upton
  • Wellesley Hills
  • Milford
  • Dracut
  • Dover
  • Medway
  • Norwood
  • Athol
  • Auburn
  • Charlton Depot
  • Westborough
  • Allston
  • East Kingston
  • West Warren
  • Millville
  • Avon
  • North Grafton
  • Chestnut Hill
  • West Boylston
  • North Chelmsford
  • Newton
  • Princeton
  • Holden
  • Fitchburg
  • Brookfield
  • Charlton
  • Woodville
  • Blackstone
  • South Lancaster
  • Carlisle
  • Natick
  • North Weymouth
  • Litchfield
  • Pelham
  • West Groton
  • Sutton
  • Nutting Lake
  • North Salem
  • Stow
  • Gilbertville
  • Hubbardston
  • West Millbury
  • Tewksbury
  • Foxboro
  • Milton
  • Newton Upper Falls
  • Mendon
  • Roslindale
  • Goffstown
  • Hampstead
  • Templeton
  • Dudley
  • Ashland
  • Hopkinton
  • Leicester
  • Manchaug
  • Barre
  • Oakham
  • Berlin
  • Grafton
  • Sudbury
  • Medfield
  • See All >

Services Offered

Cleaning & Maid Services
  • Clean Gutters & Downspouts
Gutters
  • Seamless Metal Gutter Install
  • Copper Gutter Install
  • Copper Gutter Repair
  • Galvanized Gutter Install
  • PVC Gutter Install
  • Wood Gutter Install
  • Wood Gutter Repair
  • Gutter Covers & Accessories Install

Areas of Expertise

  • Maintenance Free Seamless Aluminum Gutters - .032 Gauge
  • Seamless Copper Gutter Installations
  • Fascia Replacement and Wrapping
  • Gutter Repair and Cleaning

Product Brands Used

  • Leafree Gutter Protection

Quick Facts

Business Hours
24/7
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1996
State Licensing
Trade: Home Improvement Contractor
License #: 176571
Expiration: 09-02-2019
Green Certifications
  • NARI - National Association of The Remodeling Industry
Awards
  • Thumbtack.com Best of 2015 & 2016 Awards
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

We started a program called"helping hands giving back" which is 5 Free gutter cleanings to different people who are either disabled or elderly and are unable to perform this themselves.

How We Got Started

I chose to work in this industry because I really enjoy what I do. The owner, Fran Maple, is a graduate of Wentworth Institute in Boston, with a B.S. in Architectural Engineering. The company focuses on the highest quality products and superb customer service. From the initial estimate/consultation to the actual install, the owner is on the site to ensure your gutter system will always be flowing smoothly. Married, and the father of three daughters and one son, Fran is an avid runner and fisherman..

We started in this industry in 1996.

We describe our business as Well established

 
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
AAA Window & Gutter

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 157
  Page 1 of 16
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4.0   |  
Review by in Worcester, MA
Office communication lacking
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1.0   |  
The team came in August 2018. They were supposed to install 3 downspouts but they only installed 2. They charged me for 3 downspouts and they left the job with a big hole in the wall. They never came back to fix it and they never credited me for the downspout that they never installed. I called many times and sent many emails but without success. Very bad service.
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5.0   |  
Good guy, solid work. Completed tricky job around copper portico that had angled molding. I would recommend to my neighbors and would hire again.
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5.0   |  
Review by in Dudley, MA
Very reasonable and communication was excellent.
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5.0   |  
I highly recommend this company. I went with the leafless gutter system so I will never have to clean my gutters again and it's warranted for a long time. The contractors were wonderful and they did a beautiful and professional job. I highly recommend them. Colleen Paydos, Hubbardston, MA
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2.5   |  
Review by in Northborough, MA
My gutters were cleaned on the day it was scheduled. However, the technician left with my gutter mesh without really giving an explanation. I called to find out more about the service as well as the debris that was left on my roof and was told someone would get back to me. However, weeks later, I still did not hear from AAA. About a month and a half later I disputed the charge with American Express and they asked for supporting documentation on my claim, which I provided. Amex refunded the charge after their investigations. A couple of months later I received an email from AAA telling me someone will come by to reclean my gutter. I replied to the email stating the original inquiry was not a reclean request. After forwarding our original corrospondense and pictures, AAA went dark again. A few days later I called AAA to discuss this issue. They gave me a fairly general answer so I just accepted the reclean and paid them for it. The guys who came the second time were more communicative and seemed to have done a decent job of cleaning the gutters and the debris.
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1.0   |  
I hired AAA Window & Gutter in late January. It is now nearly May, my and my work has not been completed despite me having paid in full. When Fran first came out to the house to provide a quote, I was quite pleased with his professionalism and knowledge, and the price seemed reasonable. Everything went downhill from there, however. Trying to schedule the work has been an absolute nightmare from start to finish. Fran's secretary, Amanda, rarely answers the phone and doesn't respond to messages. We have dogs that have to be put inside when workers come, and despite my repeated attempts to get them to give us advanced warning, on three separate occasions they showed up to our house unannounced to do the work, requiring someone to come home frantically from work to bring the dogs in. When I would call Amanda, it was always the same story, "I thought Fran told you they were coming, and he thought I told you." If this happened once it wouldn't be a big deal, but when it happens repeatedly it suggests a more systemic communication problem. When they finally came to do the work (still on the wrong day), they didn't do the entire job, but charged us anyway. This was over a month ago, and now they don't return any of our calls. I have called multiple times per week, every week, for over a month. I am considering small claims court, but at a minimum would like to make it clear to everyone that this has been a terrible experience and I would not recommend this business to anyone.

1 of 1 users found this review helpful.

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4.5   |  
There was a bit of miss-communication - but it was primarily my fault :-) The work was exquisite - the installers were very personable and professional. Took a bit longer than expected, however the weather was not cooperative.
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5.0   |  
Review by in Barre, MA
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4.0   |  
Communication is a little bit of a problem with the office side of the business. But the guys that came out to the house to do the work, are the best. The guys told me exactly what was going on with my gutters and got everything install. I'm happy with the way this all turned out.
Response by AAA Window & Gutter: Luke, our crew was at your home on Tuesday but work could not be completed due to significant ice build up in the gutters. Progressing would have caused damage to the fascia. Your work has been rescheduled.
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Showing 1-10 of 157
  Page 1 of 16

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