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Ace Carpet & Restoration Services

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27 Years In Business

Company Details

  • Bilingual

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Contact

P.O. Box 16043
Lubbock, TX 79424
http://www.acecarpetcleaningrestoration.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Service Details

    Areas of Expertise

    • 24 Hour Emergency Water Extraction & Restoration
    • Carpet Professional Steam Cleaning
    • Upholstery Cleaning
    • Carpet Re-stretch and Repairs
    • Red stains, and Pet Stain Treatment
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted
    • Save 50%

      Save 50% on Carpet Heavy Duty Pre-Spray and deodorization. ...

      Claim This Deal

    Ratings

    4.9
    27 Verified Reviews
    • 5
      25
    • 4
      2
    • 3
      0
    • 2
      0
    • 1
      0

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 27 results
    5.0 Ann W. Lubbock, TX
    7/30/2020

    Very personable and thorough!

    Response from Company:

    Thank you, Ann, for the 5-star rating!

    5.0 Matthew B. Lubbock, TX
    4/17/2019

    Ace is a great company that I would recommend to anyone needing some work on your carpet. Our carpets were in some dire need of stretching and cleaning, they now look like they are new.

    5.0 Wendy B. Lubbock, TX
    11/15/2018

    Hector is great! I would highly recommend him to anyone.

    Response from Company:

    Thank you Wendy for the 5-Star rating! I'm ecstatic you were able to locate our services through Home Advisory and it was a pleasure getting to know your parents. I am very appreciative you allowed us to take care of your emergency extraction and restoration. Thank You!

    5.0 Shirley G. Lubbock, TX
    7/26/2018

    I could not have found a more professional and nice person to hire. Hector restretched four bedrooms carpet. He trimmed the excess carpet, power stretched, replaced tack strip, moved furniture, and cleaned up each work area making the rooms look new! Hector is very hard working and trust worthy high quality individual. I was thrilled with the job he did in my home and would hire him again, I highly recommend him.

    Response from Company:

    Thank you Shirley! The 5 star rating you gave is very much appreciated.

    5.0 Clara E. Lubbock, TX
    7/19/2018

    I have an inside dog and get my carpets cleaned often. This is absolutely the best job ever! This was well worth the price.

    Response from Company:

    Thank you Clara for the 5 star review! Your 100% satisfaction is well worth the extra effort cleaning your carpet. Thank You!

    4.0 Joan S. Plainview, TX
    7/7/2018

    very nice, very courteous, was prompt and on time. explained what he was going to do and what to expect. explained the charges Hector worked steady until the job was completed Thank you Hector

    Response from Company:

    Thank you Joan, I enjoyed visiting with you and your husband. The stained glass your husband makes were undoubtedly astonishing work of art! I'm very grateful for the 4.5 STAR review you gave me, thank you!

    4.5 Joyce B. Lubbock, TX
    6/29/2018

    Hector was the only provider who gave me an in person estimate; the others I received were "over the phone." His estimate was fluid, and I did not get it in writing. We discussed why it kept changing before he actually did the work. He was replacing some carpet padding, and repairing a seam that was raveled and in very bad shape in Berber carpet. He said Berber carpet is difficult to work with. I don't know. He was late getting to my house, but called to explain. He spent the whole time at my house working, not taking breaks or talking on his phone or otherwise distracted. The project took longer than I thought it would, and I suspect, longer than he thought it would. When he was done, he had replaced the carpet padding and fixed the seam so it was almost not noticeable. The seam he fixed was better than the seams when the carpet was originally installed. Hector is a true artisan, a master who takes obviously pride in his work. His price was higher than the "phone estimates" (how do you do phone estimates?), but in this case, you get what you pay for, and I got a wonderfully repaired carpet.

    Response from Company:

    Thank you Joyce B. for your honesty! I liked how accurate you stated everything in your review. I'm very grateful for the 4.5 STAR review you gave me, thank you! It's difficult to describe the challenge we faced in repairing your Berber carpet and seam, but the end result was as spectacular than even I could have expected.

    5.0 Sherry C. Lubbock, TX
    5/30/2018

    Terrific customer experience with Hector.

    Response from Company:

    Thank you Sherry, for the five star review! Many blessings to you and your church.

    4.5 Hazel W. Lubbock, TX
    4/8/2018

    Hector is a very nice person and a hard worker. I’m glad to have met him and appreciate his services, but am not quite able to afford his price level. I would, however, recommend his work because he is very professional and knowledgeable in cleaning and deodorizing the carpets.

    Response from Company:

    Thank you, Hazel. It was a pleasure getting to know you as well and I very much appreciate your review. I was unaware you had a concern about the price level, that is why an estimate for special services is offered before services are rendered. This experience will help ask customers in advance concerning price level. Thank You!

    5.0 Scott P. Lubbock, TX
    4/5/2018

    He was a true professional, took pride in his work and I will use his services again and would recommend him to anyone and everyone!

    Response from Company:

    Thank you Scott, for the five star review! I look forward to visiting with you again, and thank you for the email you sent me concerning information I was requesting. Thanks!

    Photos

    Ace Carpet & Restoration Services
    15
    Emergency Remediation
    4
    Carpet Cleaning

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