Affordable Budget Plumbing, Inc.

Response by Affordable Budget Plumbing, Inc.: We were hired to replace her leaking galvanized water service from the city meter to the house for the domestic water supply to the home. They had a very high water bill. The landscaping was in very poor condition which we have pictures of. As our contract states we are not responsible for landscape or sprinkler repair due to excavation for these projects. When we brought this fact to customer's attention she told us that they did not use the sprinklers. Which was quite obvious. It seems that the sprinkler system was tied in to the domestic water system by someone from years past. There was no sprinkler meter / "or non-potable water" meter or water source on property. This minor problem was overlooked. The husband returns to town few weeks later and he called our office to reference to this issue. So we had the technician the handled the job return his call to discuss the correction of this problem. During this conversation the customer became very irate and disrespectful. He was screaming and yelling beyond reason using language that we haven't heard since junior high school. Although the customer was very disrespectful we returned to the job to honor our work and re-connected the water supply to the sprinkle system zone valve. Anything beyond this zone valve was obviously malfunctioning before our work. We were not hired to repair all of their sprinkler system problems. As most professionals know you can't make every customer happy. But our reputation speaks for itself. And we honored our work.