Air Repair, Inc.

4.0 |5 Verified Ratings
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Air Repair, Inc.

4.0 | 5 Verified Ratings
Write a Review

972-625-1400

1647 Witt Road, Suite 201
Frisco, TX 75034
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Profile
Air Repair, Inc.


Air Repair, Inc., is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests and make their concerns the basis of our business.

Quick Facts

Business Hours
24/7
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Trip Charge
  • Credit Cards Accepted

Credentials

In Business Since: 2001
State Licensing
Trade: Air Conditioning / Refrigeration Contractor
License #: Taclb00019076C
Expiration: 11-20-2019
Green Certifications
  • NATE Consumer Contractor Connection (C-3) HVACR Contractor
Insurance
Type: General Liability
Amount:
Expiration: 09-02-2019
Awards
  • NATE Certified
  • Trane Comfort Specialist
  • A+ BBB Rating
Screening
HomeAdvisor Screened. View Details

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Business Overview

How We Got Started

I chose to work in this industry because We truly understand how important it is to find an honest, reliable, and quick responding company when your HVAC system fails you - especially if unexpectedly in the pit of a Texas summer..

We started in this industry in 1998.

We describe our business as Family owned and operated

 

Photos
Air Repair, Inc.


My Work
1 Projects
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Ratings & Reviews
Air Repair, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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5.0   |  
Andrew was great. Explained options and what he was doing very well.
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4.0   |  
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5.0   |  
I called Air Repair when my heat stopped working. I was scheduled the same day and the tech promptly arrived at the beginning of the two-hour window I was given. He was very courteous and thorough in his explanation of what my problem was. We decided to move forward with the repair and he was actually able to do it the same day - life saver! The whole process was easy and stress-free which was great because being without heat when its freezing is never seamless... I highly recommend Air Repair Pros and will be using them for all my heating and A/C needs!
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5.0   |  
From the time they answered the phone they were professional, knowledgeable, emphatic to my situation and had a tech out within 2 hours. They gave me up front pricing and a couple options on how we could go about repairing my furnace. The tech, Jon Krum came out and by days end had a new furnace installed. He made sure he was there when the installation was complete. This made me feel a lot better about my new purchase. They called the following morning to see how the new furnace was working and if I had any questions or concerns. This company from start to finish was Amazing. I will most definitely be a customer for life!
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1.33   |  
This company came out and diagnosed the problem. Up to this point, great customer service. The technician comes out and diagnoses the problem. The part to fix it was not available so he said he would call me today (Monday). Technician advised it would be about 150-160 for the part. I had to call the main number and advise them I haven't heard from technician and was wondering when he was coming to do the install. Technician calls me and says he can come do the install but the part is now 200.00 and they are charging me an acquisition fee of 100.00 to go get the part. So it went from 150-160 to now 300.00. I will never recommend this company nor use them again. I called the manufacturer hotline and they are sending me a part for 39.00.
Response by Air Repair, Inc.: Hi Jason, I attempted to reach you by phone but only received your voicemail. I completely understand your concern and would like to get full details from you on this matter. In the meantime of waiting for your call, I went ahead and spoke with our technician, Paul, to gain some clarity around this. He came to your home Sunday afternoon and diagnosed that you needed a new pressure switch in order for your heat to work. Since part houses are closed on weekends and after hours, he was only able to provide you with a rough estimate on the part price. Monday morning he was able to locate the part and provide you an accurate quote - $198 for the pressure switch (part and labor included) and an acquisition fee of $125 due to the parts location being at a part house 30+ miles from our office. We, as well as most HVAC companies, charge acquisition fees for many reasons but the main reasons are: picking up the part quickly instead of waiting for it to be delivered/shipped, time and pay for our parts manager to drive retrieve the part. I can only assume the different items of this estimate may have not been communicated in a way that you were comfortable understanding the proposed work and associated prices. We are a company that strives to be industry leaders and believe in 100% customer satisfaction. I would like to refund your service fee and provide you an additional $100 off any services you may need in the future. If we are able to win your business again, I would like to be your main point of contact to ensure you have an experience that exceeds your expectations. Please give me a call at your earliest convenience so I can have the opportunity to make this right. Regards, Kara Kohlschmidt Operations Manager (972) 625-1400 ext. 7
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  2. Verify Insurance
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