All Star Carpet Cleaning

4.55 |53 Verified Ratings
Write a Review

All Star Carpet Cleaning

4.55 | 53 Verified Ratings
Write a Review

301-252-7929

21218 Watercress Circle
Germantown, MD 20876
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All Star Carpet Cleaning


providing quality service is our #1 priority

AllStar Carpet Cleaning is family owned and operated, built on the trust of every individual and family that have used our service. Our #1 priority is providing quality service. Let us prove it to you

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Silver Spring
  • Alexandria
  • Bethesda
  • Rockville
  • Gaithersburg
  • Bowie
  • Hyattsville
  • Laurel
  • Frederick
  • Woodbridge
  • Upper Marlboro
  • Capitol Heights
  • Takoma Park
  • College Park
  • Columbia
  • Greenbelt
  • Ellicott City
  • Lanham
  • Manassas
  • Potomac
  • Germantown
  • Knoxville
  • Beltsville
  • Suitland
  • Haymarket
  • Riverdale
  • Woodstock
  • Southern MD Facility
  • District Heights
  • Chevy Chase
  • Gainesville
  • Olney
  • Kensington
  • Temple Hills
  • Fort Washington
  • Nokesville
  • Oxon Hill
  • Dumfries
  • Tuscarora
  • Catharpin
  • Fulton
  • Barnesville
  • Accokeek
  • Highland
  • Jessup
  • Mount Rainier
  • Brandywine
  • Spencerville
  • Marriottsville
  • Aquasco
  • Point of Rocks
  • Occoquan
  • Annapolis Junction
  • Glenn Dale
  • Damascus
  • Glenelg
  • Cheltenham
  • Clarksburg
  • New Market
  • Triangle
  • Clinton
  • Mount Airy
  • Rocky Ridge
  • Quantico
  • DHS
  • Jefferson
  • Brentwood
  • Ashton
  • Clarksville
  • Unionville
  • West Friendship
  • Woodsboro
  • Monrovia
  • Woodbine
  • Beallsville
  • Lisbon
  • Savage
  • Cooksville
  • Bladensburg
  • Middletown
  • Bristow
  • Elkridge
  • Dayton
  • Andrews AFB
  • Glenwood
  • Simpsonville
  • Walkersville
  • See All >

Services Offered

Disaster Recovery Services
  • Water Removal Recovery

Areas of Expertise

  • water damage restoration
  • sewage back up cleanup
  • drain clog removal
  • mold remediation

Product Brands Used

  • Chemspec
  • Pro Choice
  • MASTERBLEND
  • we only use enviromentally safe products

Quick Facts

Business Hours
Monday:
6:00 AM to 11:00 PM
Tuesday:
6:00 AM to 11:00 PM
Wednesday:
6:00 AM to 11:00 PM
Thursday:
6:00 AM to 11:00 PM
Friday:
6:00 AM to 11:00 PM
Saturday:
6:00 AM to 11:00 PM
Sunday:
6:00 AM to 11:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Warranty Description: 6 month
  • Bilingual

Credentials

In Business Since: 2005
Memberships & Affiliations
  • Institute of Inspection Cleaning and Restoration Certification(IICRC)
  • Montgomery County Chamber of Commerce
  • better business bureau
Green Certifications
  • Green Seal Certification - www.greenseal.org
Awards
  • supervisory/management award
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

MONTGOMERY COUNTY CHAMBERS OF COMMERCE

Salvation army

Affiliate of NCNW-Potomac Division

How We Got Started

I chose to work in this industry because my dedicated mentor first taught me the profession.

I love working in montgomery county because i lived and worked in the area all my life.

We started in this industry in 2003.

We describe our business as Family owned and operated

what motivates you?

providing quality service

 

Photos
All Star Carpet Cleaning


My Work
2 Projects
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Ratings & Reviews
All Star Carpet Cleaning

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 53
  Page 1 of 6
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3.0   |  
Review by in Bowie, MD
This is the first time I had to hire someone to complete a large job around the house and I was not pleased with how it went. When I first posted the job he responded quickly and came the next day to asses the situation. We had some bad water damage and resulted in me having to remove the kitchen floor. He arrived the next day to examine the situation and his team was there the same day to began the cleaning and drying process. That part was fine but after that the communication problems began. It took almost two full months for us to get our kitchen back. Imagine having an infant and no kitchen for two months. The delay inquires were met with the response that "Im trying to get more money from your insurance company so we can keep your out of pocket cost low." We wanted a specific floor (grout-able peel and stick tile) but was told that you cant grout a peel and stick witch isn't true. By this time I just wanted my kitchen so he brought in these cheap tiles from home depot that you would see in a commercial bathroom or kitchen and I chose one. After the floor was down and everything was put back I found screws that should have been in the counter top all around the kitchen. Worese was that they didnt put the sink drain pipes together correctly. We got the kitchen back the week before Christmas and on Christmas eve we have notice water on the floor again! It from the drain pipes on the sink no being adhered together. I call Nate and he tells me he will call me back in 2 hours. To this day I haven't heard from him! I ended up having to go to Home Depot and purchase the items to adhere the pipes myself. I would never use Service Pros, All Star Carpet Cleaning or any other company associated with Nate.
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1.5   |  
Review by in Upper Marlboro, MD
How the project got completed did not work as smoothly as I would have hoped for. Because of the water damage they cut out the dry wall but then immediately installed new drywall before letting the wooden posts behind the drywall dry 1st. This created some fear considering mold could start to form from the moisture. Then the carpet wasn't installed correctly because it wasn't installed with someone who specializes in that task. He then had to have a carpet specialist come in and redo the carpet. Also took longer than expected. The end result looks good, but because of my experience I wouldn't recommend this company to any of my friends or family.
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2.5   |  
Review by in Vienna, VA
Inform customer about whole process and cost before starting the job.
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3.0   |  
Review by in Silver Spring, MD
Tile cleaner arrived on time. Grout person arrived 3.5 hours late. Had no tarps. Had to go to Home Depot for supplies. Did not arrive prepared and left mess that my wife had to clean up. I would look for someone else if I had to do this again.
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5.0   |  
Review by in Laurel, MD
They did a great job in assessing the problem, provided information on what it would take to resolve the situation and completed the job timely - letting me know each step.
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4.0   |  
Review by in Rockville, MD
I did have some returning stains, hence the four stars, but overall, they did a nice job.
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3.0   |  
Review by in Montgomery Village, MD
Project: Clean Carpets or Rugs in a Home
The carpet was cleaner, but smelled like wet dog for days. I said I did not want steam cleaning but a dry process; they still did steam cleaning. They estimated 1 hour; it took 3. The strangest part was the loud teeth grinding of one of the workers; it was so loud and distracting that I could hear it on another floor! It sounded painful. I guess a whole-house cleaning for $189 means you get what you pay for. I was only having the cleaning done to satisfy the buyers when I sold my house, so I met their demand, but I'm glad I didn't pay anymore than this for the just-ok result I got.
Response by All Star Carpet Cleaning: Though we appreciate the comments and reviews of all our customers. We have to dispute this review. There was no way that we could use dry process in the home because it was just to dirty and needed to be steam cleaned. Second the customer did not want to deodorize or get urine removal treatment for a home occupied by two large dogs that constantly urinated on the carpet. The customer tried to get the best results while taking shortcuts and not getting the necessary service. Please review all of our other review to see the excellent service we provide.
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4.0   |  
Review by in Gaithersburg, MD
They were prompt to respond to my inquiries. Came and did the work fast and well. Will be calling them back.
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4.83   |  
Review by in Mclean, VA
quickto respond, 2 days later they were on my uphostery and cleaned 15 pieces. There was a brief call-back, but they returned without complaining and re-did some dining room chairs. Overall, I am very happy with the professional results.
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4.0   |  
Review by in Damascus, MD
Generally they did good job though they didn't bring vaccum. The thing i didn't satisfied is I asked Nate if they can fix the uneven carpet and I got a yes before I made final decision to chose All star. They could't do it so I talked with Nate on phone and he promise to call somebody and make an appointment to fix it. I am still waiting for him to call back.
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Showing 1-10 of 53
  Page 1 of 6

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