Alliance Painting

We truly care about producing a quality paint job and top notch customer service for all our clients - this project was no different. I am delighted to respond to this review as there are two sides to every story. There are many challenges to any business, one of our challenges is making an already imperfect substrate/surface look perfect after we paint, especially on 20+ year old homes. The clients claim that I didn't deliver on detailed prep work is false - when I say we're detailed in our prep it means we'll mask off windows, brick, shrubs, and prep (scuff sand) the substrate properly for paint to adhere, which was detailed out in the contract and is what I provide in every bid, and is what I delivered. Never do I say were going to sand the grain or knots out of the wood trim as that's impossible and not a reasonable expectation. When conducting the final walk-through, the client expressed dissatisfaction with the appearance of knots in the wood - they never expressed to me or my crew that they expected us to sand to that extent - I would never agree to that. With regard to the wrought-iron, the client expressed dissatisfaction with the sheen of the paint - she asked and approved for Gloss, which she said was too shiny after application. There wrought-iron was in bad shape. We used a wire brush to remove rust, spot primed rust areas, and painted it. We can't do much with the areas where welds appear (client thought the paint was bubbling in these areas). We made another trip out several days later to rectify a few light spots to satisfy the client. The change order the client refers to ($500 charge) was approved by the client. We were contracted to replace the porch ceiling sheets that were sagging and warped. Upon demo, the framing of the ceiling was laying on top of the porch ceiling (causing it have the sagging appearance). This was something nobody could foresee - it entailed purchasing quite a bit more lumber and labor to fix as we effectively re-framed there porch ceiling along with the contracted sheet replacement. We fully communicated the change order and had a documented approval before the additional work commenced. I would argue that there house looked great when completed and I stand behind the paint job. I admit I did become upset with the client, but i never raised my voice or acted in an unprofessional manner. She was belittling my employees and there work in front of us all. I care about my people as they do great work and provide a high level of service. When she began yelling and being disrespectful to us, I stood up for my people and basically said we "we're done here" and informed her that she was being very insulting. At that point I knew there was nothing I could do to satisfy the client so there was no point in continuing. I'm not surprised by her review of my company as she did threaten me with this. I never demanded payment, when I informed her that we were done, her husband politely said