Alpha & Omega Plumbing, Inc.

4.4 |66 Verified Ratings
Write a Review

Alpha & Omega Plumbing, Inc.

4.4 | 66 Verified Ratings
Write a Review

617-653-3617

133 Edgewater Drive
Quincy, MA 02169
 
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Profile
Alpha & Omega Plumbing, Inc.


Alpha & Omega Plumbing, Inc. is a locally owned and operated company with over 20 years of experience. We value honesty and integrity, and stand behind our work. We specialize in fixing condensing gas boilers in order to save energy and make your house more energy efficient. Also in installations, replacements and service work of gas boilers, radiator heating systems, heat pumps, tankless water heaters, water heaters and a variety of related projects. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building long-term relationships with our clients and guarantee your satisfaction! We also do same-day replacement!

Achievements

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Service Area

  • Boston
  • Quincy
  • Dorchester
  • Worcester
  • Braintree
  • Hingham
  • Millbury
  • Shrewsbury
  • Wellesley
  • Sutton
  • Milton
  • West Millbury
  • Roslindale
  • Mendon
  • Ashland
  • Hopkinton
  • Manchaug
  • Grafton
  • Hopedale
  • Canton
  • East Weymouth
  • Milton Village
  • Wrentham
  • Mattapan
  • Holliston
  • Whitinsville
  • Franklin
  • Milford
  • Oxford
  • South Weymouth
  • Randolph
  • South Grafton
  • North Uxbridge
  • Bellingham
  • Douglas
  • Northbridge
  • Blackstone
  • North Weymouth
  • Woodville
  • North Grafton
  • Millville
  • Auburn
  • Medway
  • Hull
  • Upton
  • Wellesley Hills
  • See All >

Services Offered

Plumbing
  • Water Heater Repair - For Business

Areas of Expertise

  • Heating & Furnace Systems
  • Plumbing

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates

Credentials

In Business Since: 1997
State Licensing
Trade: Master Plumber
License #: 13754
Expiration: 05-01-2020
Trade: Plumbing Firm
License #: 3107
Expiration: 05-01-2020
Screening
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Alpha & Omega Plumbing, Inc.


My Work
1 Projects
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Ratings & Reviews
Alpha & Omega Plumbing, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 66
  Page 1 of 7
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2.5   |  
I was charged for the visit which lasted 10 minutes, the plumber looked at my heating and air conditioner and told me it was not the problem. He told me to get the earlier plumber I had to fix a small leak. Tried to charge me $250. I told him it was too much had to pay $200. for his diagnostic visit which I was caught off guard.
Response by Alpha & Omega Plumbing, Inc.: You called us to fix your A/C leak, we showed up 2 Technicians in one hour to trouble shoot the A/C unit. We were very honest with you, we said your problem is not the A/C, the leak from next room from the brand new water heater was installed by another company. You told us do not touch it, I will call the previous plumbing company, we respected that. We only charged you the minimum. So why you are not happy? Did you expect to get free service? We are licensed and insured proper company, we expect to get paid at least the minimum. Anyway, I wish you best of luck in future repairs.
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5.0   |  
Review by in Hyde Park, MA
Project: Repair a Natural Gas, Propane or Electric Fired Boiler or Radiator Heating System
very knowlegable about a complicated new age navien combie gas boiler. performed routine maintenance on the system and made sure everything was in the proper working order before leaving. charged a reasonable price for the complexity of the system. adding to the complexity is the fact that my system also is used for hot water baseboard heating. would recommend
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5.0   |  
He showed up on a Saturday and didn’t charge me a ridiculous emergency call rate. Wonderful customer service.
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0.5   |  04-12-2018
Review by Cube R. in Milton, MA
In my opinion this guy was a crook, he charged me $150 to troubleshoot shoot the problem then wanted to charge me $850 to change a 3 way valve on my Navian combi water heater. So he basically tried to charge me $1,000 to change a part on a unit that costs no more then $2,500. I still had a warranty on the parts so I got if for free so this guy decides to have it mailed to his address instead of mine. When I asked him to call me when he received the part since I no longer wanted his service, he got upset and said he couldn't give it to me and was going to mail it back to Navian. This guy Sam was a real piece of sh!+ in my opinion.
Response by Alpha & Omega Plumbing, Inc.: I charged you $150 for trouble shooting and diagnosis the problem and confirmed the diagnosis with the manufacturer. He sent me the part because I am the licensed plumber, he would not even talk to you, I have spent over one hour on the phone with the manufacturer. Then you told me, can you give me the part because I have my friend will install it for me for free. You want your friend to touch a gas Combi boiler, which contain gas electric and water with in inches of each other, so if he killed himself or blow up your house I will be responsible. We are licensed and insured company, we follow safety protocol. Our duty is to protect you. Thank you.
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5.0   |  
Review by in Boston, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Replaced my furnace in one day. They worked into the night to finish the job on one of the coldest days of the winter. Great service.
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0.5   |  12-28-2017
Review by Quame O. in Milton, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
This company should review how much they needed to charge us and give us back our refund. We are looking into this! Home advisor should verify this company! Sam was very impolite and overcharged us, $390.00 for replacing ingnitor(which he spent less than 10 minutes replacing) in our gas furnace and gave us 3 months warranty. He really has taken advantage of our ignorance about this situation and I think this is a big scam that no one should go through. The ignition kit he used after we looked it up cost only $19.49 (SSN2000 SILICONE NITRIDE UNIVERSAL IGNITER KIT) from Supco. So this man charged $370.00 for labor, less than 10 minutes job, wow!!!!!! He responded first from home advisor by calling us and gave us a choice to come in last night or next morning. We asked for the night because the house was cold, thinking maybe he could reignite it without needing the parts as we said to him. He came in last night and immediately got to know it was the ignitor which needed replacement, this was less than 5 minute troubleshooting. We already suspected that was the problem anyway, but did not know how to replace it. Even though it was said to be replaced very easily, we wanted a professional to do it. He told us our price for the night was $150.00, just for coming. We told him he did not make that known to us. He rudely threw the ignitor he has removed on the floor. He was very rude and impolite, but my husband tried to calm him down and said it's ok we should let him go ahead and replace it the next morning since he needed the part. He came this morning to replace it at 9am, in less than 10 minute he was done. Please watch out and make sure Sam specify his after hours charges to you. I do not think he should have the ability to leave us with the only two choices of fix it or pay $150.00 without fixing, without explaining any emergency charges to us prior to coming. I hope he take note of this and correct himself and work professionally and not dwell on peoples ignorance and make money! Will never, never, never hire him again!!!!
Response by Alpha & Omega Plumbing, Inc.: I think you are over sensitive and you are not aware of the going rate for emergency furnace gas repairs, $390 is average; actually it is on the low side. We are licensed and insured proper HVAC company, sorry that we did not meet your expectations.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Hyde Park, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Sam from Alpha & Omega was right on time, very personable and repaired our furnace in less than 3 hours. He knew exactly what was wrong and purchased and replaced the appropriate piece to repair the issue. We recommended Sam to our son.
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5.0   |  
Review by in Hull, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
He was great, came in got right to work and finished quickly.
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0.5   |  11-10-2017
Review by Grace Q. in Roslindale, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
.
Response by Alpha & Omega Plumbing, Inc.: Emergency call for troubleshooting and full service the steam gas boiler $290 including every thing and get it working Call me back and find a leak in the main boiler block recommend to replace the boiler Give them price of $8000 for top of the line boiler installed including every thing it is a very good price for Boston area
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5.0   |  
Review by in Quincy, MA
Did an excellent job! Would hire in future!
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Showing 1-10 of 66
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