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11 Years In Business

Company Details

Hours

  • Mon: 7:00 AM - 7:00 PM
  • Tue: 7:00 AM - 7:00 PM
  • Wed: 7:00 AM - 7:00 PM
  • Thu: 7:00 AM - 7:00 PM
  • Fri: 7:00 AM - 7:00 PM
  • Sat: 9:00 AM - 5:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Interior Painting or Staining
  • Exterior Painting or Staining
  • Commercial interior and exterior painting
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.6
168 Verified Reviews
  • 5
    144
  • 4
    13
  • 3
    2
  • 2
    1
  • 1
    8

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 141-150 of 168 results
3.5 John T. Birmingham, AL
3/24/2017

As others have stated, Altract was quick to respond and their bid was competitive. The first crew that showed up: 1) Did not adequately prepare the house, 2) Switched paint to an inferior grade not specified in the contract, and 3) Watered down the paint during the spraying process. I notified Chad Vickers immediately when I became aware of the situation. Chad apologized profusely, then had the crew removed quickly and replaced the next day with another. The second crew ultimately executed the project appropriately per the terms of the contract. Upon completion, Chad reduced the contract price by $200 for the inconvenience and mistakes incurred at the beginning of the project. Although Chad upheld the terms of the contract and went a step further by slightly reducing the price, I am conflicted about recommending Altract to others and would be hesitant to use them in the future, as I am not confident that quality control processes are in place to prevent the mistakes from happening again.

Response from Company:

John, Thank you for your feedback. John was a great person to work for and we greatly appreciate the opportunity to paint his home. Furthermore, we appreciate him giving us an opportunity to repair what one of our now previous crews (who has been removed from Altract Co), took it upon themselves to do while on the job. Not only did they purchase the wrong paint, but they were documented applying water to the bucket. Once I and my production manager were notified by John, we immediately took action to remove the crew from Altract Co and repaint the entire house as it should have been per our initial agreement. As we grow, it is our responsibility to continue to add systems so occurrences like this will not happen. Failure is our best teacher and we have learned a great deal from this occurrence. Although we immediately made all efforts to repair mistakes made by one of our previous crews, we ultimately failed. Since this occurrence with John's project, we now have Sherwin Williams deliver the paint by hand to each project. We also have our paint suppliers send confirmation the correct product has been produced before it is shipped so we can ensure there is no confusion between what is on the contract and what is purchased. Thank you again for the opportunity, John. If there is anything we can provide that we have not already done, please let me know.

3/18/2017

Project: Interior painting of whole house including trim and cabinets. Altract was quick to respond and follow up. Their bid was competitive. The entire project took longer than expected but was well done. The painting team was clean, quiet and always on time. I would recommend them and will use them again for exterior painting soon.

4.5 Stephanie L. Pelham, AL
3/14/2017

Everyone I worked with was very professional and courteous - from Chad, to the project manager, Tony, to the entire crew. They did a fantastic job and stayed within budget and delivered on time. Great quality work!

5.0 Latham S. Birmingham, AL
2/11/2017

Pricing was competitive. Very customer oriented. Took pride in the quality of their work. Will use again in the future. Would highly recommend.

5.0 Lucas G. Birmingham, AL
2/9/2017

President, Chad Vickers, is an up front, diligent, fair-minded guy and extremely easy to work with. My experience has been fantastic. Does great work for a very reasonable price, and its done on time, with almost no follow up or management needed from me. All of his crew are solid as well. Zero negatives. (by the way, I didn't know Chad or his company before hiring him; found him on HomeAdvisors, and hired him when he was far less expensive than the other bidders that I found on HomeAdvisors)

1/25/2017

I hired ALTRACT for exterior painting and deck staining. The guys did the work as planned and timely. Overall, the work was good and I was satisfied with.

5.0 Gloria H. Pelham, AL
11/11/2016

I am very pleased with the work performed. My house looks great! Great people who were professional, considerate, prompt, efficient and courteous. I would gladly recommend AHI to others.

11/1/2016

People very conscientious and considerate. Jumped on any detail requested. Would hire them again.

5.0 Ghalib A. Birmingham, AL
10/25/2016

Great people and outstanding work ethics

3.5 Amy J. Birmingham, AL
10/22/2016

I am updating my review, while they were easy to work with, prompt and fair priced they did not pay attention to the details. Upon close inspection I am finding rotten siding when I asked that all rotten wood be replaced. I am giving them the opportunity to correct this but it is a bit of an inconvenience and I do think had I not called them out on it they were hoping I would miss it. As a professional there is no way they could have missed what I found.

Response from Company:

As we grow and bring on new painting employees, we strive to do our best in training before they get on a job. In this case we did not do that and several items were missed in the initial quote, leading to our new painters assuming we were not doing the above mentioned items since they were not on the contract. As soon as Mrs. Johnson brought the miscommunicated items to my attention, I immediately scheduled a crew to her home to take care of everything at our cost to express our deepest apologies. We will continue to work vigorously to improve our training programs and estimation processes to ensure nothing gets missed on the initial bid and cut out any miscommunication. We appreciate the opportunity and feedback Mr. and Mrs. Johnson gave our company and will use this experience to better our organization.

Photos

Altract Home Improvement, LLC
Brick exterior paint
Painting of brick home
2
Interior repaint
6
Patio - Garage Floors
4
Deck stain
Interior repaint
Exterior repaint
Interior repaint
Exterior repaint
Exterior repaint
Interior repaint
Exterior repaint
Interior remodel, paint
Interior repaint
Exterior repaint
Exterior repaint
Exterior repaint
Interior repaint
Interior repaint
Exterior repaint
Kitchen remodel
Interior repaint
Exterior repaint

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