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96% Recommended

27 Years In Business

Company Details

  • Verified Licenses

Contact

See Phone Number
633 10th Street, Suite 202
Virginia Beach, VA 23451
http://www.americanmechanicalva.com

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Small Jobs Welcome

Areas of Expertise

  • HVAC Service, Maintenance, Repair & Installation (All residential brands and models)
  • All things Plumbing
  • Electric Repairs and Installations
  • Virginia Natural Gas Contractor
  • Generac Whole Home Standby Generators Repair, Maintenance and Installation
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.8
741 Verified Reviews
  • 5
    668
  • 4
    46
  • 3
    12
  • 2
    10
  • 1
    5

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 741 reviews Showing 0 reviews
2.5 Aaron S. Suffolk, VA
1/17/2021

They quoted me a replacement water heater, but the old one was under warranty. They made no effort to help work the warranty until I took care of the claim myself. When I did, and quoted the labor to replace it, I saved 100 by using another company. They still owe me a refund on the original estimate, two weeks later.

Response from Company:

Aaron, thank you for your comments and concerns. I have taken this to the appropriate manager to discuss these issues, and have been assured that all will be addressed in a timely manner. We know we are not the cheapest in town, nor are we the most expensive, but we, and I can assure you this, we are the best! I hope that in the future, should you have any service needs at your home, that you can find your way to call American Mechanical again. Aaron, again, thank you for your input and know that it is being reviewed.

5.0 Vincent B. Hampton, VA
1/15/2021

My experience with American Mechanical was exceptional! I was sent identifying information about who my service technician who would be, expected time of arrival and also a call from Mr. Rich Peterson to advise me of how far away he was and his estimated of arrival. Upon arrival, Mr. Peterson identified himself and came in to assess my problem. He provided my wife and I information about options and the estimates. Once we decided our option, he promptly started the work and did so in a very professional way. He removed the old water heater and replaced it with no problems and in a minimal amount of time. After installation was complete, Mr. Peterson gave us instructions about the features of the new water heater and instructed us on yearly maintenance. He was very thorough, very professional and he is, indeed, an outstanding representative for American Mechanical Inc.

Response from Company:

Oh Gosh! A BIG Thank you, Vincent, for this amazing review of Rich Peterson and of American Mechanical! Your words and expression of your service experience are truly appreciated! And yes, Rich is one of the best of the best plumbers that we are lucky to have on our staff of Technicians, and his customer service level sets many standards around here for any of the newer folks that come onboard. We love hearing from the customers that are willing to share their enthusiasm found from their service tech and the service they have received. Again. Thank you for this great review, as well as the 5-Star rating!

5.0 Jessica H. Portsmouth, VA
1/9/2021

I liked they sent a little bio about who the technician was they were sending. That made it feel a little more personable. The technician was very helpful and quick in helping fix my situation. Satisfied customer.

Response from Company:

Thank you, Jessica, for the great review, the 5-Star rating, and your comments. We really appreciate it and like our customers to know a bit about the Technician that will be spending time at your home. Again, Jessica, thank you.

5.0 Michael C. Williamsburg, VA
1/8/2021

good job company

Response from Company:

Michael, Thank you for the 5 Star rating and the review. We appreciate it.

5.0 David Z. Hampton, VA
1/7/2021

Worker was clean, courteous and professional.

Response from Company:

Thank you David for the 5 Star rating and the kind comments. We appreciate it.

5.0 John R. Hampton, VA
1/6/2021

The Repairman (Dennis Kraklio) was as professional as you can get. He listened to the issues I had with my hot water heater. He suggested several alternatives to repair or replace. I have been out of work for almost a year, so expense was an issue. Dennis said "no problem" and came up with a repair that worked out great for my family. He did the work quickly and professionally. Dennis is a definitely an asset to the American Mechanical family. I would not hesitate to call American Mechanical for any household repair issue in the future. Thank You Dennis for all you have done for me and my family,

Response from Company:

WOW! Thank you, John, for this amazing review! Let me begin by saying; Yes, Dennis is one of our best, of the best technicians, and his skill level, and with his customer service approach. In all situations, he can always find a way to get the repairs done and keep the customer happy. We are the lucky ones to have Dennis on our staff, and one of the family, as you stated. It is good to know that he was able to formulate a repair plan for your water heater and keep you within the budget. John, again, thank you.

5.0 T'neisha A. Norfolk, VA
1/1/2021

Robin did a fantastic job installing my water heater. Very professional!!

Response from Company:

Thank you for the 5 Star rating and the kind review of Robin and of American Mechanical. We appreciate it.

5.0 Willie C. Norfolk, VA
12/31/2020

Prompt courteous , friendly. Value for what they did

Response from Company:

Willie, thank you for the 5 Star rating and the kind review. We appreciate it.

5.0 Howard K. Hampton, VA
12/22/2020

My technician, Jammal Lindsey, did an outstanding job of estimating my project and delivering quality service in completing the task. I would recommend him to all of my family and friends.

Response from Company:

Thank you Howard for the great review of Jammal and of American Mechanical! We surely appreciate it. Jammal is one of the many top notch plumbers we have on staff. All of our technicians are the best of the best in the industry, and we are so blessed to have them. Please do call us again for any future service needs that you may have. Again, thank you!

3.0 James T. Chesapeake, VA
12/6/2020

There prices a standard as they say, but high.

Response from Company:

We appreciate you taking the time to share your feedback with us. We do try to remain competitive in our pricing, but we aren't always the highest or the lowest in our industry. We attempt to target our flat rates as what we deem fair to our customers, but priced right for the quality and value of service you receive in your home and from the products we specialize in. We appreciate you choosing us to install your water heater even with reservations in regards to our price, and we hope we exceeded your expectations working in your home. Thanks so much James!

Photos

American Mechanical, Inc.
5
Navien Combo Boiler
4
GENERAC Generator Install
GENERAC Generator Install
8
TRANE HVAC INSTALL
7
CROWN BOILER INSTALLATION
7
Repair water line/walkway
9
HVAC Installation Images
3
ELECTRICAL WIRING
2
Authorized GENERAC Dealer
2
Generator Maintenance
3
Faucets, Tubs and Showers
2
WATER HEATER REPLACMENT
5
Sewer Drain Clogs
4
No Job Too Big or Small
10
Install HVAC Rooftop Unit

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