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94% Recommended

25 Years In Business

Company Details

Contact

See Phone Number
P.O. Box 36364
Fayetteville, NC 28303
http://tgamerican.com

Hours

  • Mon:
  • Tue:
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  • Thu:
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Achievements

Service Details

    Areas of Expertise

    • PAINT
    • Soft Wash, Pressure Wash, Handyman Projects, Installs, Decks, Window Wash, Water Drainage Systems, Carpet Cleaning
    • General Construction, Commercial & Residential Cleaning, Windows
    • Floors, Doors, Gutters, Siding, Build/Assemble, Roofs, Electrical, Holiday Lights Install
    • Work Orders, Punch Lists, Commercial Projects, Drywall , Plumbing
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    4.8
    16 Verified Reviews
    • 5
      14
    • 4
      1
    • 3
      1
    • 2
      0
    • 1
      0

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 16 reviews Showing 0 reviews
    2.5 Barbara S. Spring Lake, NC
    11/19/2020

    In all my experiences with repair jobs, this was the absolute worse! I have read all the reviews on this service provider (Dan Boursaw) and cannot understand why my experience with him turned out so badly! I hired this business to power wash, repair and paint a 360 sq. ft. wooden deck, soft wash entire house and replace a screened porch screen. The first part of the job was to power wash the deck. It was not done to my satisfaction because I had to call them back out to power wash the underside of the deck which was still laden with moss/mold. So they took care of that. They did a pretty good job of soft washing the whole exterior of the house. Then they fixed some hardy board wear and tear in a couple of places. No problem with that. In addition, they replaced my screen on my screened-in porch and did a pretty decent job, I must admit. However, when it came time to do the deck repair, my nightmare began! They asked me to pick out the color of deck paint that I wanted. It was dark out and I could not see the colors so well, so I picked what I thought would be a nice color. However, when I saw it on the deck it did not compliment my house at all, so I had them to start over with a new color, which they did (at extra cost), but that was ok. The owner of the business (Mr. Boursaw) had some of the deck planks replaced, but as I found out later, he should have replaced several more that were buckled and split. Once the deck was painted with the new paint, I could see that some of the spaces between the boards were filled and others had spaces in between. The owner had led me to believe that there would be a more smooth evenly distributed look. He also said the paint had a built-in protectant against weather, wear and tear. To my surprise, a few days after the job was finished, the whole job looked like my 8-yr. old grandchild did it! All it took was for my dog to go out on the deck one time and the paint started peeling and exposing the bare wood underneath! It had rained a couple of days while they were applying the paint and because of the moisture the paint on the railings bubbled up like a cesspool. I am talking about HUGE bubbles! I took pictures of the deck and sent it to Dan and voiced my concerns. He said he would come back out an fix the problem, but that never happened. When all was said and done I had someone assess the problem and told me the wrong type of paint was used on the deck. To my chagrin I now have to pay someone else to redo my deck! BIG LESSONS LEARNED!

    5.0 Victoria E. Fayetteville, NC
    7/13/2020

    I hired Dan to complete multiple tasks on my home; in preparation to sell it. Him and his team did a GREAT job!! They were very friendly, professional, and knowledgeable. Upon completion, I listed my home and had a "offer to buy" the very next day!! .. I highly recommend Dan and his crew to anyone looking to do some home renovations or repairs. They are a team of many skills and I promise you won't be disappointed.

    5.0 Elena R. Fayetteville, NC
    11/9/2019

    I appreciate that Dan and his family treated my mothers house as if it was their own. They did a fabulous job repairing, updating, and modernizing the home so that it would be ready to rent out. I would highly recommend them.

    5.0 Shantae H. Fayetteville, NC
    10/5/2019

    Arrow Star is a very professional family business that offers great prices. They work hard and tirelessly, even at night. I was notified of every detail. They arrived when they said that they would and if for some reason they couldn't, I was notified well in advance. I would absolutely contact them again.

    5.0 Rod D.
    7/20/2019

    He did a great job.

    5.0 Wesley M.
    7/20/2019

    They are very prompt and timely getting the work done.

    5.0 Laquincy P. Fayetteville, NC
    5/21/2019

    Very professional and fair. I will definitely hire for all future projects.

    5.0 Judy S. Fayetteville, NC
    4/18/2019

    They are very professional detailed yet personable! Painting takes time so be prepared as it may be longer than expected to complete the job. They are detail oriented and definitely work in a consistent manner as in " not taking mini breaks" 😊 during the process. We are thrilled with the project and even found a small area that needed touch up they were out within a day and put another coat on one area. Will definitely be hiring them again and BTW they definitely do ALL clean up ! Kiddos to Arrow Star !

    5.0 Tony M. Fayetteville, NC
    4/5/2019

    I can say that the experience was great and the customer service is above reproach. I would definitely hire arrow for additional work. Dan was attentive to all my questions and the whole crew was a pleasure to work with.

    Showing 1-10 of 16 results Showing 0 of 0 results
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