Austin Floor & Window Coverings

4.53 |81 Verified Ratings
Write a Review

Austin Floor & Window Coverings

4.53 | 81 Verified Ratings
Write a Review

512-336-0900

1525 Rutland Drive, Suite P
Austin, TX 78758
 
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Austin Floor & Window Coverings


We Bring The Showroom To You!

Austin Floor & Window Coverings saves you time and stress even before we start saving you money! Our customers shop from your their own home and/or business at a time that is convenient for them. In one visit we bring samples to you, measure your floors, and get you a quote. We keep the overhead low and only sell from quality vendors who support their products. We use qualified installers with over 10 years of experience. Our customer service and attention to detail is our priority.

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Quick Facts

Business Hours
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Credentials

In Business Since: 1998
Insurance
Type: General Liability
Amount:
Expiration: Valid Until Cancelled
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 

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Austin Floor & Window Coverings


My Work
2 Projects
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Ratings & Reviews
Austin Floor & Window Coverings

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 81
  Page 1 of 9
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2.0   |  
Review by in Austin, TX
Project: Install Ceramic or Porcelain Tile
Sloppy work.
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5.0   |  
Review by in Austin, TX
Ashley and her team are very professional. They take pride in their work. I have to say they produce a beautiful product. I would highly recommend Austin Floor and Window Coverings to anyone!
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5.0   |  
Review by in Hutto, TX
I worked with Ashley to replace all of the old carpets in my house to a beautiful laminate. It turned out AMAZING. She was super helpful and professional. The install team was also excellent. I would highly recommend!
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0.5   |  02-01-2019
Review by Amie P. in Austin, TX
Project: Install or Completely Replace Wood Flooring
Several of my tiles in various rooms are hollow. They installed baseboard, which was particle board and hit a pipe because they used unskilled labor, and floored half my house plus installed it on top of painters tape I had up from painting the rooms. Ashley is pushy to make decisions. They put a hole in the white closet door behind my front door from them slamming the front door into it - this was patched with some brown substance and left that way. The front door could not be closed after they left, it had worked fine prior but she had her handy guy 'fix it' and now it leaks underneath. Ashley left off pricing for closet floors. She also quoted me a price for redoing one of my bathrooms then went back on that price AFTER they ripped everything out of my bathroom so I didn't have a choice about replacing it. The plumber she used to set the toilets (which I purchased brand new) did not tighten them down so one was wobbly and grout did not stay. She left off the price to put the toilets back into my bathrooms after they removed them to put in the floors. Her crew scratched grudges in my cabinets, walls, and set broken tiles in my shower, the shower leaks, and they put in the wrong shower fixture (cheaper than the one I had selected). They ripped apart the ceiling in front of my shower and did not caulk the shower. She was ALWAYS late or did not show up when she said she would. Oh, and they blew up my AC because they left the doors and windows open during 100-degree weather while turning down the AC to 65 degrees. They left their trash all over my house and all over in my yard. And I found feces on the side of my fenced back yard and used toilet paper - I don't have a dog. I would not use them to even build a dog house.
Response by Austin Floor & Window Coverings: Hi Amie. We appreciate your feedback and understand that you are frustrated several situations that occurred. Based upon our records, all concerns were rectified in a timely manner or not requested to us for resolution. We do try to be prompt for all installations, appointments and client visits, but we have to operate within a window of time rather than an exact appointment time due to many factors out of our control. Navigating traffic, lengthier customer appointments, delayed deliveries and many more factors can affect our arrival times. When customer change orders occur, we have to handle them quickly in order stay on schedule, prevent additional cost due to extra man hours and to ensure material can be ordered/received in time. We apologize if a sense of urgency during the project caused you to feel rushed to make important decisions. As your project was more complex than others, we ask that our customers choose a plumber or GC to manage the aspects outside of the installation we handle. We make recommendations based upon past experiences, but we cannot be held responsible for work agreed to with third party contractors. We can assist you in contacting the GC who worked with you on several of the above items to ensure they are handled to your satisfaction. As we operate on a referral basis, our goal is always to make sure all issues are handled and reviewed for training purposes.
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5.0   |  
Review by in Austin, TX
Project: Install or Completely Replace Wood Flooring
Lynette was amazing. So customer-service oriented. I completely trusted her. Blad was so good at the install. Hard-working and very trustworthy. I would highly recommend this company.
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4.5   |  
Review by in Austin, TX
Project: Install Ceramic or Porcelain Tile
Great service and worked on the job until it met our every expectation.
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5.0   |  
Review by in Kyle, TX
Project: Install Wood or Stone Laminate Flooring
My floors are gorgeous!
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4.0   |  
Review by in Austin, TX
Project: Install Carpeting
The grout stain didn't take in the shower floor and has been peeling off and now it just looks dirty. Now, I'm having to replace the entire shower floor tile and grout. Great customer service from the sales representative, but work quality was lacking.
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5.0   |  
Review by in Austin, TX
I will never use anyone else again except for John for all my flooring and tile needs. His service is amazing and his products are top of the line and the installers do a great job! Plus he is very knowledgeable about flooring so he can tell you exactly what you need for your situation if needed. Thank you so much!!!
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5.0   |  
Review by in Buda, TX
Project: Install Wood or Stone Laminate Flooring
Amazing work! Can’t wait to hire them again!
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Showing 1-10 of 81
  Page 1 of 9

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