Austonian Services

I needed to have the electrical touch panel on my Range fixed or replaced. The guy that came out was friendly & professional however something that was talked about still upsets me. After the man left the house the panel started working again. But I thought I would buy the new one since the old one wasn't exactly reliable. The work cost $870.00 (Panel $659.) to replace the panel & came with a 30 day warranty. I thought that wasn't a long time so I wanted to keep the now working old one. He told me he would have to charge me double if I kept the old one (my part!). It's my belief that the old one, that was working, is going to be tinkered with & resold. I also feel like the guy fed me a line of BS. Why didn't he mention it before the sale made if he was giving me a special price for keeping the old one? Then when trying to call Austonian all you get is an automated voice that has no option that apply; can't speak to anyone. For this reason I'm very unhappy with them & won't use

DO NOT hire this company. I hired them to diagnose our Samsung washing machine, paid their technician to have them diagnose that we needed a new motor, which I found out was still under warranty with Samsung, but they said they can't work directly with Samsung on warranties and said I would have to pay out of pocket for the labor and part, which would have cost me what I paid for the machine brand new. DO NOT hire this company. I hired them to diagnose our Samsung washing machine, paid their technician to have them diagnose that we needed a new motor, which I found out was still under warranty with Samsung, but they said they can't work directly with Samsung on warranties and said I would have to pay out of pocket for the labor and part, which would have cost me what I paid for the machine brand new. When I told them that the part was still under warranty and asked for a refund for the technician fee because they were not approved Samsung technicians as they had promoted, they ghosted me. I called Samsung, had to pay their technician to come out to diagnose it and repair the machine that was still under warranty and did not have pay for the motor.

They replaced a motor for our Samsung refrigerator and never provided the warranty info that we requested. The motor has already gone out again and they do not respond when we try to contact them via phone or text. We cannot even get info on the part since they do not answer, so we cannot get out warranty benefits to use with someone else.

The service provider took my money and did not do the work and then would not return my texts or calls and now has blocked my number.

Not an honest company. They were initially very responsive and came out same day to take a look at my outdoor propane heaters. They told me that they fix those all the time. They charged me $70 per heater for coming out to do the diagnostics. They have you pay that through a personal venmo so you can not get your money back when they screw you over. They then took 1 month to get me an answer - over $1100 to replace 3 therms couples. They are $37 each. Do not use this company! They will not answer their phone after the initial visit.

Rick showed up on time. He worked cleanly and efficiently. Fixed my refrigerator quickly and got it working again in time for Thanksgiving. I highly recommend this company

Good communication and after parts were in hand the work was completed in good time :)

Rick arrived within 4 hours of service call. He could not repair our microwave because part needed was not available anymore. He did determine we needed a new garbage disposal and made that repair the following week. Rick can handle many appliance repairs and you should give him a call if you’re ever in need.

Issue reported: LG Refrigerator not cooling (freezer section working at reduced capacity) Technician Mr. Rick Garza came to diagnose on 09/08/20. He concluded that the mainboard has shorted out thus not allowing refrigerator to function in normal cooling operation. He charged $698.21 to fix the problem. He could not provide a breakdown of parts v/s labor. Mr. Garza came back on 09/15/20 and replaced faulty mainboard with a new mainboard. Customer asked to keep original board and Mr. Garza insisted that he had to take it back due to company policy. Customer asked to show written policy which he could not, and customer asked Mr. Garza to follow up with the written policy and allowed him to take original board upon condition that he disclose company policy in writing. Mr. Garza never followed up. After completing repair, Mr. Garza stated that the refrigerator is fixed and should be fully functional with 24 hrs. Customer did not see any improvement the same day and actually saw a further deterioration of the condition since the freezer also stopped working totally. Customer notified Mr. Garza the next day by text that the issue was not fixed. Mr. Garza came back on September 17th and checked the refrigerator again, and this time he concluded that the compressor has gone bad and needed repair. Mr. Garza wrote his job summary as follows: Full payment compressor has failed and falls under the LG 10-year warranty which covers all parts and labor. Customer will contact LG customer support in order to machine the parts as well as service from one of their warranty department service team members. nothing more will be done outside of warranty on our end this job is complete. Customer contacted LG executive services and an LG certified technician was dispatched on September 29th. Scott from LG quickly diagnosed the problem. He explained to me that the wrong version of mainboard was put by Mr. Garza into the refrigerator. My model is LFXS30766S /02, and Mr. Garza put a mainboard for LFXS30766S /00. The LG certified technician explained that due to the difference in software, this mainboard put by Mr. Garza would not work. The LG technician also confirmed that there was not a requirement for Mr. Garza to take the original board and he should have left it. He was also surprised of the $698.21 charge that Mr. Garza invoiced me. Mr. Scott from LG then ordered the right mainboard for the refrigerator, came back two days later and removed the mainboard which Mr. Garza put in and replaced it with a new correct version of the mainboard. I also called LG and filed a complaint against Mr. Garza so that that LG had a record of the issue that was fixed by Mr. Scott. Customer then contacted Mr. Garza to notify that he had not put the proper version of mainboard and he should come back and pick the board and return the original board. Customer also requested Mr. Garza to discuss refund since he did not perform to the level that was expected. Mr. Garza did not returned any phone calls since Tuesday September 29th. He responded to customers email and stated that he was not given the opportunity to come out again and repair, and thus all warranty was void. Customer responded that the statement made by Mr. Garza in his email was false, as Mr. Garza was given a chance to fix the issue and he came back and diagnosed that there was another issue with the refrigerator and not the mainboard. Mr. Garza has not responded to further emails or phone calls and leave the customer with no other option than to escalate further. Customer is now asking for full refund and will consider further actions if Mr. Garza does not resolve the issue.

Quick, friendly service.