HomeAdvisor Screened & Approved
This service professional has passed the HomeAdvisor screening process.
Learn about our screening process9 Years In Business
Company Details
- Bilingual
Hours
- Mon: Closed
- Tue: Closed
- Wed: Closed
- Thu: Closed
- Fri: Closed
- Sat: 8:00 AM - 5:00 PM
- Sun: Closed
View All Details & Credentials
Achievements
Service Details
Areas of Expertise
- Maid Services
- Cleaning Services
- Janitorial Services
- Green Friendly
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 1-10 of 18 results
5.0
Rosemary N.
10/17/2018
Fast, efficient, not always on time but good quality work.
1.0
Marc S.
Houston, TX
7/19/2016
They left in the middle of cleaning the bathroom.. They suck
Response from Company:
As per confirmation from Home Advisor, this negative review will be removed. The safety of Bella's Neat Maid Services crews comes first. The team left the property after the first 10 minutes due to the inappropriate attitude of the client.
3.5
Chad P.
Houston, TX
3/30/2016
I wanted them to come back, but they never did a follow up call to schedule bi weekly visit, so they lost my business. They sayid the office would call to set up visits. Never did.
Response from Company:
We would like to thank you for the opportunity of offering cleaning service at your property, we did performed the initial cleaning service on 03-17-2016 Please accept Bella's office apologies for not contacting you , Office did schedule your property on a biweekly service based on the team confirmation notes. Bella's office did receive your request to start the biweekly service on 04-05-16 . Again, Thank You so very much for your preference, Bella's Team
5.0
Hollie D.
Houston, TX
10/12/2015
I had a different maid service before, and these ladies did so much more and didn't cut any corners. They were very thorough and even got things I would not have thought of. There was one pre-existing problem with rings from cans on the table which they were able to take care of.
1.0
Tammy C.
Brookshire, TX
10/1/2015
I got a price for 2 people for 2.5 to 4 hours. They sent 3 people and charged more than they told me. And things were broken. When I talked to the Supervisor I was told they charged more due to the distance to my home. I can not get anyone to contact me about the broken Waterford Crystal or clock.
Response from Company:
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the last cleaning service at your property.At Bella s Neat Maid Services, we take pride in ensuring our customer s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of the situation, we narrowed the cause to the poor work efficiency of one of our customer service. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again and Bella's hope You are very satisfied with Your Initial service free of charge. Sincerely...Bella's Neat Maid Service
4.0
Houston, TX
9/21/2015
professional and on time
5.0
Cheri C.
8/11/2015
Their customer service was excellent. When they know I was not happy, they sent a supervisor to make things right. Did a great job and am happy with the work.
4.7
Jerry H.
Houston, TX
8/7/2015
I am generally very satisfied at the professional and thorough cleaning my home gets twice a month. The cleaning teams are friendly and efficient. I find the pricing very reasonable.
5.0
Micaela L.
Houston, TX
11/6/2014
I have already recommended them to other people and will continue to use them as needed .
2.5
Anu V.
Katy, TX
11/3/2014
n/a
Response from Company:
We really appreciate your preference as a recurrent client since 10/28/2014 to 01/10/2015 Thank you for choosing our company. We look forward to serving you again in the future.
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