Benjamin Franklin Plumbing of Northern Colorado

I called for the gas line inspection service. There is not issue with my gas line but I asked them for a general checkup. They said they waived th dispatch fee of $29. Today after the inspection which lasted for 20mins they asked me to pay a inspection fee of $197. Honestly inspection was just walking around the house since this is a new built no issues was found. I was surprised and said I was not told about the charge upfront and want to talk with the office. After couple of calls and discussion I ended up paying $60. This charge is not something I was expecting. I think a clear communication upfront would have been better.

Expensive. Seems I was misled then never told whether a treatment was possible. They just finished what they were doing and never got back to me about the possible treatment.

They did a good job. Pro was excellent.. but price was a bit higher.

Great experience from start to finish

They quoted me over $800 in the other people fixed it for 120

TJ is on my list of Good People. He took care of our leaking outside faucet and went the extra mile to secure the pipe to the outside brick wall. I hope the rest of the plumbers are as caring and kind as TJ. I would recommend Benjamin Franklin to friends.

he found the leak!

They did the job very quickly but did not offer the fairest price, IMO.

My water heater was leaking on Sunday. I called Monday morning and Alec came out to provide an estimate. They were not the least expensive and I selected them because I felt he fully understood the challenges of switching from a tank to a tankless water heater in my space (lots of piping to redo). The crew arrived the next day and performed the replacement. They did a great job. They were attentive to what was going on in the house (pets, working from home, etc.). It took a bit longer than expected and was still finished that day with no additional costs.

All was good!