Bug-Masters, LLC

4.41 | 42 Verified Ratings
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3634 S. Plaza Trail, Suite #202
Virginia Beach, VA 23452
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Bug-Masters, LLC

Bug-Masters, LLC has over 10 years of experience dealing with all types of pest control. We are extremely reliable and do offer emergency services. We take pride in assuring that your needs are taken care of. We are able to provide all of our customers with reasonable pricing, quality workmanship, and professional service. We are sure you will find your experience with Bug-Masters, LLC to be a very pleasant one.


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Service Area

  • Norfolk
  • Virginia Beach
  • Hampton
  • Chesapeake
  • Portsmouth
  • Newport News
  • Suffolk
  • Yorktown

Services Offered

Pest Control
  • Termite Control

Areas of Expertise

  • Insects
  • Termites
  • Bugs

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates


In Business Since: 2011
State Licensing
Trade: Pesticides
License #: 11645
Expiration: 03-31-2018
Trade: Pesticide Applicator
License #: 87015
Expiration: 06-30-2018
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Ratings & Reviews
Bug-Masters, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 42
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0.5   |  08-30-2017
Review by Jacqueline S. in Virginia Beach, VA
Project: Remove Ants
**First: please read actual reviews as Bug Masters tells customers to write a good review for a discount. **To my military family out there do not choose this company. All the training we receive on companies that love to take advantage, this is one. As a new home owner at the time, I needed to contact a pesticide company. Jon (the owner) was an old acquaintance of a friend of mine. I remembered seeing the truck and I love supporting small businesses owners so I gave them a call. The owner came by and I signed the contract. The first spray was $100 up front and the contract was for $300 for the year. The newly bought home had an ant issue. Just regular small black ants. His solution did not work. I called him a few time, Like he was just spraying water and charging me. I didn't want to make it a big deal because he was an acquaintance and I signed a contract so I just bought ant bait and that's what actually worked. When the company came by to spray I would give him or his worker a check for the service (they don't take cards) and they lost the checks twice. During the time I never received a bill but I knew I needed to pay for the services, at the end of the contract when I wanted to cancel, the owner got very pissy. I told them I was deploying. He didn't care he gave me a bill which was more than I owed I questioned it and with words back and forth I just wanted to get rid of them so I mailed a check via certified mail for the amount owed. The certified receipt came back with 2 pen lines..(like they didn't want to sign) for print and sign. As I was on deployment Bug Masters decided to send another bill in the mail 4 months of me being gone saying I owed more money and if I didn't pay it in 30 days I would be charged a late fee. This guy knew I deployed reason I wanted to take care of everything prior to leaving which I did. I had to get a power of attorney for my sister to call and have them explain what the bill was about. When I paid the last bill prior to leaving. My sister works in a courthouse and is the most professional speaking person I know and she said she couldn't get over how extremely rude this company was. Even with the POA they didn't want to talk to her. Prior to deployment I paid a few hundred dollars more than the contract was. I now have Orkin a well known company that has to live by the name and I never had an issue with bugs. Saves me a lot of money considering before I had to purchase home barrier just to go over bug masters watered down solution. I'm telling please read other reviews about this company as we all have a similar story.
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5.0   |  
Review by in Virginia Beach, VA
They were great
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5.0   |  
Review by in Suffolk, VA
Jon was awesome! He was prompt, efficient, and extremely knowledgeable. He was also very personable and explained everything very clearly.
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0.5   |  09-09-2016
Review by a homeowner in Portsmouth, VA
The owner/operator brags repeatedly about being a contentious worker and that customer service is his number one priority; however, once the contract is signed, it is a different story. He was late to every appointment, even when I was "his first customer of the day". Once you question or contradict him, he becomes irate and confrontational. I was even told that my concern about an issue was "not high priority on his list at the moment". Not something ANY customer wants to hear. I agree with a review I saw on Google: Jon Tari needs anger management. Please think twice about using this service.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Virginia Beach, VA
He was very personable and worked with my crazy schedule to come over and provide details. He immediately called me after I submitted a request online.
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5.0   |  
Review by in Virginia Beach, VA
Bug Masters did an excellent job. Jon was very professional, patient... and the quality of work was outstanding .... exceeded my expectations. (Inspection, Treatment and Repair work). Thanks again!
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5.0   |  
Review by in Virginia Beach, VA
I like Jon as he is very direct and straight forward, no beating around the bush or sugar coating the facts. I much prefer someone who will lay it out realistically, even if it isn't what I want to hear, as opposed to someone who tells you what you want to hear knowing they can't deliver.
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5.0   |  
Review by in Hampton, VA
Very please with Bug-Masters. The Saturday appointment worked great for us & Jon even came back on Sunday. Great service. Glad we made the call.
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5.0   |  
Review by in Virginia Beach, VA
Very personal customer service. Took a tremendous amount of time to discuss the entire process snd answered all of my questions.
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4.0   |  
Review by in Portsmouth, VA
Very knowledgeable
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Showing 1-10 of 42
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