CertaPro Painters

4.18 |70 Verified Ratings
Write a Review

CertaPro Painters

4.18 | 70 Verified Ratings
Write a Review

972-561-0183

1202 E. Arapaho Rd Ste 135
Richardson, TX 75081
 
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Profile
CertaPro Painters


Painting, Passion, Professionalism.

At CertaPro Painters, our reputation is based on certainty; your certainty of a job well done. We focus on your needs and delivering an exceptional painting experience. We start by developing a detailed computer-generated on-the-spot estimate, so there's nothing left unclear or vague. When you hire us, there will be no unpleasant surprises as your painting unfolds and no unanticipated costs at the end of the project. We are fully insured and we warranty our work in writing. We offer free color consultations and we take all major credit cards in addition to offering an EZ Pay financing option. We provide a competitive price guarantee and always offer a special discount to our Home Advisor customers. Make sure we're one of your estimates on any upcoming painting project.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Richardson
  • Dallas
  • Garland

Services Offered

Ceilings
  • Popcorn Acoustic Ceiling Apply, Repair or Remove
Painting
  • Exterior Home Paint or Stain
  • Specialty Texture Painting
Wall Coverings
  • Wallpaper Removal

Areas of Expertise

  • Interior Painting
  • Exterior Painting
  • Wallpaper and Popcorn Removal
  • Texturing and Drywall Repairs
  • Carpentry related to any painting project

Product Brands Used

  • Behr Process Corporation
  • Benjamin Moore & Co.
  • The Sherwin-Williams Company
  • PPG/Glidden Pro

Quick Facts

Business Hours
(Please call to confirm)
  • Small Jobs Welcome
  • Warranty Description: 2 Year Certainty Warranty
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2009
Memberships & Affiliations
  • Done Right Certified Painter and Angie's List Certified Painter
Awards
  • Complaint Free Certificate for 2010, 2011, 2012
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Don has been Texas State Communications Chairman for The March of Dimes

CertaPro is a national and local sponsor of Homes for our Troops.

How We Got Started

I chose to work in this industry because We know we can deliver a service experience far beyond typical local painters.

We started in this industry in 2009.

We describe our business as Family owned and operated

Pets

Rocket and Sunny - 2 wonderful Dalmatians

 

Photos
CertaPro Painters


My Work
2 Projects
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Ratings & Reviews
CertaPro Painters

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 71
  Page 1 of 8
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2.0   |  
Review by in Dallas, TX
Project: Paint, Varnish or Stain Interior Surfaces
Hired them to remove wallpaper, apply texture and paint 3 rooms. In addition, I wanted a hole behind my thermostat patched. CertaPro hires outside contractors to do the work. I was told 2 days to complete the job which took over 4 days. I was present for first 2 days and then arranged to have a neighbor let them in on day 3 since I travel for a living. Upon returning ,the job was still not finished and the work completed was done poorly. I could still see several wallpaper seams through the new texture. The texture was not uniformly applied with approximately a 4 inch strip of little to no texture around the doors and shower tile. They got a splash of primer on an adjacent wall and just painted over the splash leaving a noticeable patch. A small hole was fixed at the thermostat but not the one I asked to be repaired and they painted around the thermostat which left an approximately 6" strip all around the thermostat of a different color paint which sticks put like a sore thumb. In addition, the floors of the rooms were a mess with wallpaper scraps everywhere. I sent an email to CertaPro expressing my concerns and since I did not return until Friday evening after hours, asked him to call me Monday to schedule a walkthrough and expressing my displeasure with the quality of the work. I never heard from CertaPro. The independent painter called me to explain the work was not completed. I walked him through the project. He stated the he was instructed to only paint around the thermostat which would be noticeable. They had not budgeted to paint the entire wall. He agreed to fix the wallpaper seams. They did cover the splash of primer on the adjacent wall with paint again which is still very noticeable. One of the wallpaper seams is still noticeable even after a second try. At this point I will hire another company to repaint the 2 walls and fix the hole behind the thermostat. I am still touching up around the doors and where the walls meet the ceilings. The painter was very nice but needs experience and training.
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5.0   |  
Review by in Richardson, TX
Wonderful Superintendent! They did a great job. I will use this company when we decide to do the bedrooms and corridor. Highly recommend!
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4.0   |  
Review by in Richardson, TX
Project: Paint, Varnish or Stain Interior Surfaces
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4.0   |  
Review by in Garland, TX
Project: Paint, Varnish or Stain Interior Surfaces
The painting crew boss talked me out of my initial paint color decision and once the trim paint was applied I did not like it at all. I went back to the color I picked but had to purchase (at an additional expense) 2 gallons of enamel and was charged extra for repainting a bookcase. Painter Jose is a very hard worker and did an excellent job.
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4.5   |  
Review by in Richardson, TX
no problems at all came when they said they wood and finished all the work
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5.0   |  
Review by in Dallas, TX
This was a great experience. The quote was fair and the work performed quickly workout cost overage.
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2.5   |  
Review by in Garland, TX
They painted over the entire backyard water faucet. They, inexplicably, dumped paint in the front water gauge box and didn't caulk in places they didn't think I'd notice. They also replaced some wood but I paid almost $4,000. Not a good value at all.
Response by CertaPro Painters: We're sorry John feels we didn't deliver a good value. His home had a very large amount of painted wood surface that was peeling and flaking and badly needed some TLC and fresh paint. We delivered a beautiful result.
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4.0   |  
Review by in Richardson, TX
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3.0   |  
Review by in Dallas, TX
Initial consultation was impressive and believed that CertaPro Painters were very professional. Was told that I would have the best crew to paint the outside of my house. Crew did not show up. Another "best" crew was assigned. I was under the impression that CertaPro Painters had their own painters as employees but found out that the painters are sub-contractors. The painters were suppose to prep areas and lightly sand before painting. The couple of areas that needed extra wood repair work were not completely finished to satisfaction. It took extra time and trips to my house to complete the job. There were areas that were not sanded properly and other areas where there were stripes from the paint not being applied properly. A tree next to my house was damaged during the painting process. Even though the salespeople were nice, I found that the follow up correcting the painters mistakes caused hassles for both the CertaPro Painting Salesperson and myself. handled as it should have been.
Response by CertaPro Painters: We were surprised to see this review pop up since the project was completed over nine months ago. The end result was beautiful and the customer was happy. We're always upset when a customer surprises us and posts a less than stellar review. If a misunderstanding occurs, we take it to heart and try to learn from it. They can result from poor communication or from poor listening or a combination of both. We never misrepresent our process or our business model and did not do so in this case. Unfortunately, we've learned that sometimes a customer will hear what they want to hear and not what we actually say. When this happens, we realize that we haven't communicated clearly enough and we strive to improve.
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5.0   |  
Review by in Richardson, TX
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Showing 1-10 of 71
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  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
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  10. Identity Verification (Reverse Phone Lookup)
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