CertaPro Painters of Louisville - Metro

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95% Recommended

11 Years In Business

Company Details

  • Bilingual

Contact

2218 Frankfurt Avenue
Louisville, KY 40206
Louisville-metro.certapro.com

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

  • Small Jobs Welcome

Areas of Expertise

  • Residential and Commercial Architectual Coatings and Painting
  • Interior and Exterior Painting
  • Staining, Special Coatings, Resins, Power Washing, Concrete Floor Coating
  • EPA Certified Renovation, Repair and Painting (Lead Paint)
  • We Speak English, Spanish and Portugese
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted
  • Save $100

    Save $100 on any interior job booked at $2000 or more!

    Claim This Deal
  • Free Offer

    Free Offer! Get Color Consultant free when signed proposal i ...

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Ratings

4.6
22 Verified Reviews
  • 5
    19
  • 4
    1
  • 3
    1
  • 2
    0
  • 1
    1

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 22 reviews Showing 0 reviews
5.0 Naandra N. Louisville, KY
8/22/2018

The staff was very friendly and easy to talk to

5.0 Tammy R. Louisville, KY
1/15/2018

Super accommodating. Hunter always got back with me timely and kept me updated via email or text. He checked on the job routinely and stayed in direct contact with Alex, the PM, to keep me updated. Everyone was super friendly and the job was finished in record timing! 3 days for an entire first floor of roughly 1700 square feet.

5.0 Kenneth M. Louisville, KY
7/22/2016

I hired CertaPro Painters over 2 years to paint the exterior of our house and I am happy to say our house today looks as good as it did the day they painted it. If you are looking for a painter I would not hesitate to reach out to the team at CertaPro and have them stop by to provide an estimate.

5.0 Terri B. Goshen, KY
7/22/2016

I have hired CertaPro Painters several times over the last several years and recently had them paint my front porch, door, and railings. The house looks great I couldn't be more pleased with the outcome.

0.50 Phillip P. Louisville, KY
7/5/2016

My experience with Certa Pro was one the worst customer experiences I have been a part of. Certa Pro is a lot more expensive than the local painters so I assumed that by choosing them I would receive an exceptional level of quality and customer service. Not the case. After a poor job, the painters had to come back out 3 separate times to fix mistakes and repair damages done. Many of the promises made during the quote were not delivered and I was told "that's as good as gets." After their 4th visit they opted to not do a detailed walk through and every day since I have found unpainted areas and different colors of paint splattered on my trim and walls. Knowing that they didn't deliver on their promises they didn't offer me any solutions. Not only did I pay for a poor paint job, the customer service was poor and I am now fixing their mistakes myself with couple of thousand dollars less in my pocket.

Response from Company:

Dana (Residential Sales Associate and Project coordinator) went on the estimate and provided a proposal on June 2; Mr. Pennington assigned the project to us on June 14; and we started the planning process on the 17th. Upon arrival, the drywallers were still working and were not ready for us. We rescheduled all our resources and waited for the drywallers to complete their portion of the project. Mr. Pennington acted as the general contractor and provided all the paint. His drywallers weren't done until June 22, at which point we started and subsequently finished on the 24th. Mr. Pennington moved in on the 25th -26th. Dana followed up on June 28th when he advised us that he wasn?t satisfied. We addressed everything on his list on June 29th and 30th. Mr. Pennington had a total of seven issues. Our team did not cause five of the seven. There were other trades in the house prior to us and the house was vacant with a key available to all, to go in and out at their will. Below were the issues that were brought to our attention: ? Mineral deposits in faucet - His statement, and I quote: "the painters were the last ones in here, so it?s on them and I hold you accountable." We washed all our brushes and rollers in yard, so our crew could not have caused this issue. Paint simply could not have worked its way into the faucet, and it was unreasonable to hold us accountable. Still, I attempted to remedy the situation myself. I disassembled his faucet and cleaned the screen of mineral deposits ? not paint - in front of him. ? Glue on the floor - Which I cleaned up for him immediately. Besides having the floors covered in both plastic and a tarp, we did not use any adhesives in performance of our painting contract. We have pictures of the entire floor covered up with plastic. His statement, and I quote: "the plastic was torn in three places". The tears would have been caused by ladders, but would not have been an issue thanks to the tarp on top of the plastic. ? Stain on carpet ? Which was cleaned, literally, in seven seconds with a Clorox sanitary hand wipe/cleaner. The room was painted blue, but the stain was black. He claimed that it was paint and that it wasn't there before. The stain was totally removed. It was not paint. ? Missing faceplate - When removing plates we always place them close to their original location. Again there were a lot of trades in and out of the house, including drywall and electricians, that would of removed the plates. I didn't argue with him. I instead went to the hardware store eight blocks away, and returned ten minutes later with a new plate. ? Splatter on fixture ? The splatter was actually drywall mud, which we cleaned up immediately for him. This was residue left behind by drywallers who had drywalled the ceilings. The two remaining issues were: ? The inside of a cupboard was not painted, and we remedied this immediately. ? There were a couple of windows that weren?t caulked. We caulked them im

3.5 Leona M. Louisville, KY
6/30/2016

Courteous professional painters

5.0 Ray C. Louisville, KY
12/10/2015

Very pleased with results.

Response from Company:

It was a pleasure working for you. Thank you for your business and consideration and please keep us in mind for any of your future painting needs. Sincerely, Lee http://Louisville-Metro.CertaPro.com (502) 290-6636

5.0 Jeff S. Louisville, KY
12/2/2015

large, dedicated crew that never stopped until the job was complete. Good supervision and oversight. Attention to detail.

Response from Company:

Thank you so much for the opportunity. We really do appreciate it. Please keep us in mind for any of your future painting needs both inside and out. Sincerely, Lee (502) 290-6636 http://Louisville-Metro.Certapro.com

11/24/2015

Excellent customer service and a great job painting

Response from Company:

Thank you! Your business means a lot to us. I appreciate your time and consideration in writing this review. Sincerely, Lee (502) 290-6636 http://Louisville-Metro.CertaPro.com

5.0 Cynthia G. Louisville, KY
10/23/2015

Prompt and professional. Highly recommend for any painting service.

Response from Company:

It was a pleasure working for you. Thank you for the Feedback. Sincerely, Lee (502) 290-6636 http://Louisville-Metro.CertaPro.com

Showing 1-10 of 22 results Showing 0 of 0 results
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Photos

CertaPro Painters of Louisville - Metro
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Commercial Project - Front Door

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