Concrete Craft - Cincinnati North

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90% Recommended

2 Years In Business

Company Details

Contact

See Phone Number
7686 Cincinnati Dayton Road
West Chester, OH 45069
www.concretecraft.com/cincinnatinorth

Hours

  • Mon:
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Achievements

Service Details

  • Small Jobs Welcome

Areas of Expertise

  • Concrete Overlays, Coloring, or Special Finishes - Apply
  • Concrete Flatwork - Repair & Resurface
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Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.4
10 Verified Reviews
  • 5
    9
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    1

Highly rated for

Showing 1-10 of 10 reviews Showing 0 reviews
5.0 Paul K. Cincinnati, OH
12/7/2019

Erik and his crew were meticulous in their prep work which will show up in the longevity of the work and did an excellent job executing the finish. The company uses the cutting edge of concrete technology to provide a quality product.

1.0 Mark G. Mason, OH
9/28/2019

Damage our patio, then didn't fix it. Made excuse after excuse. We finally realized that they probably didn't know how to fix the damage they did. We even offered to hire another company if they would help pay some of the cost. They just turned and walked away. Run don't walk away from this company

Response from Company:

This is a very unfair review! We completed a ReNewKoat on this customers Ashlar Slate stamped patio. In this process, we fix cracked and damaged concrete, prime it, coat it with a cementatious material, color it with an antiquing 2 tone pigment and apply 2 coats of a solvent sealer. After we finished our process and almost the first coat of sealer, it rained hard on the project, which destroyed the sealed and colorant. Not being the customers fault, we immediately offered to repair the problem. We attempted to reduce the sealer and colorant and started the whole process again... at no additional charge! After completing the full process a second time the project looked great but some small pockets of water must have been trapped underneath the damaged sealer layer which cause some air bubbles in between the coatings. We first tried to release the air and use a polyaspartic glue to repair these issues but it didn't offer a flawless result and we were ready to try the next option, but the customer demanded their 30% deposit back, for less then 1% effected surface and wouldn't let us attempt any further options. We even offered to strip the coats that applied off and start again, but the customer refused our further offers to fix it. We never walked away! Please visit our website and view this project and dozens of beautifully restored surfaces with our ReNewKoat.

11/15/2018

Quality of work was good. Communication issue held customer service rating to 4 rather than (4.5 or 5.0).

5.0 Leandra C. Cincinnati, OH
11/6/2018

Erik was very professional and accommodating. Ours was a relatively small job, but they did not treat it as such. Erik spent a lot of time reviewing our options and explaining the entire process. We never felt rushed or pressured in any way. The quality of their work is excellent and I highly recommend Concrete Craft - Cincinnati North.

5.0 Mark V. Loveland, OH
10/29/2018

Eric and his team were great to work with and very professional . We would definitely recommend them if you are in the market for a concrete overlay. Our patio looks fabulous. Thanks again Eric.

4.5 Carol F. Cincinnati, OH
7/2/2018

Eric went out of his way to make sure the job met my expectations. It was a big project, 1100 square feet that was restained in four colors to mimic natural stone. It required extra work, but the results are beautiful. I would definitely recommend Eric and Concrete Craft to others.

5.0 Lakshmam V. West Chester, OH
6/15/2018

Eric is a very hard working sincere man. He takes the extra mile to make sure the customer is satisfied

5.0 Royce S. West Chester, OH
5/16/2018

We are very pleased with our patio overlay. The workers were polite and quick. They took the time to protect our plants, and cleaned up every day. Eric listened to what we wanted and continued to let us know what was happening for the entire project.

5/16/2018

Erik did an outstanding job in filling a gap between the front door pad and the walkway. Very conscientious and wants to do a perfect job. This was a small job, but was very happy to do that. The cost was very reasonable. I would highly recommend him.

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