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Creative Surroundings, LLC

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23 Years In Business

Company Details

  • Bilingual

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Contact

3000 Oak Drive
Kensington, MD 20895
http://www.creativesurroundingsllc.com

Hours

  • Mon:
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Service Details

    Areas of Expertise

    • Paver Installation
    • Patios
    • Concrete Installation
    • Masonry / Stonework
    • Retaining Walls
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.3
    46 Verified Reviews
    • 5
      36
    • 4
      4
    • 3
      1
    • 2
      0
    • 1
      5
    Showing 1-10 of 46 results
    1.0 Carlos G. Silver Spring, MD
    8/27/2016

    We hired Creative in 2015 to do a patio in our new home. We had previously hired them back in 2011 and were pleased with the work. This time around was a whole different experience. Let me first say that the workers were great. They were good, honest and professional. Everything from scheduling the project, to actually starting the project, to basic customer service was sub par. The patio with fire pit was not completed for my kids birthday party in Late July as requested and agreed upon by Bryan the owner. We initially agreed on a price and signed a contract but almost from the start of work he tried to increase the price and asking for more money. The patio is a year old and there are about 4 places where the stones are sinking below level. I texted and called Bryan more times that I have fingers toes......and that's a lot. He never once answered my calls or texts requesting warranty work on the patio that was supposed to be covered. I had to call his cell from another phone and he finally answered my call. I told him about the patio and that I needed him to send out an employee to fix the pavers that were sinking but he said he wasn't able to because he is no longer in business. I didn't have any reason to not believe him as his website was not completely finished and some parts were still in progress. Today I decided to check on the Creative Surroundings website after seeing his emails in Outlook and I found it has been completed and they even used my old review from back in 2011 and paired it with a picture that wasn't even my house or patio. The description of the work was even wrong. Do I think this was done accidentally? No. Dishonest and misleading. Will not hire them again.

    Response from Company:

    Carlos, we are very sorry you feel this way. We obviously did a great job for you the first project, because you called us back a few years later to build another project for you. Unfortunately during your project and after, I was going through very major health issues. I was forced to be out of work for more than 6 months, while undergoing radiation & chemo for a brain tumor I was diagnosed with. I'm very sorry for whatever got you so upset. Also, when it comes to the website having your name by a different picture. That was completely an honest mistake and it was taken down when we realized. Again I do apologize for any inconvenience, it was just a very tough year having to go through all that I did. Thank you again for your business though, we really did appreciate it.

    0.50 Marilyn S. Rockville, MD
    2/29/2016

    Several years ago I contracted with Creative Landscapes to install flagstone on my front steps and walk. Initially, it looked great; but soon the mortar between the flagstones began to break and several stones became loose to the point that it was dangerous. Over the past eleven months I have had numerous phone calls and emails with the Bryan, the owner, but have received nothing but excuses and promises. Nothing has been done to repair the damage, even though the contract contained a 7-year warranty. I have had to hire another company to do the work that Bryan refused to do. I would definitely not recommend this company!

    Response from Company:

    We explained to this homeowner multiple times that the mortar was cracking due to the salt product they were putting down on their front walkway in the winter weather, which we explained to her right after we were complete with the project. We went out to this customer's house earlier this year, when she first initially called and mentioned this issue to us. We explained to her that this was not covered under the warranty, not to mention it was a 3-year warranty not 7, and we installed this project almost 4 years ago. I am sorry that this customer felt the need to write such a negative review, especially after she already gave us a 5 star rating and review that is on our review page from years ago when we did this project. We even offered to repair the mortar at a large discounted price to try and make our customer happy, but this was not acceptable for her unfortunately.

    5.0 John V. Columbia, MD
    2/2/2016

    I recommend this company to anyone needing their snow-removal services .......

    Response from Company:

    Thank you very much for your review of our Company. We truly appreciate the business, and very glad to hear how happy you are with our company and services. We will see you the next snow storm, and thank you again for taking the time to write this review.

    0.50 Ric R. Bethesda, MD
    1/26/2016

    Seeking legal help to remedy the cracking retaining wall and driveway that is collecting puddles

    Response from Company:

    This is a very interesting & disturbing review. We have been out a few times just recently, to see what this customer was talking about, and his concerns about puddling on the driveway. We went ahead and repaired those few very small areas and even showed him the actual slope that is correct and required for proper rainwater run off. In regards to the wall crack. It is a purely atheistic crack on the backside of the wall that is not structural, it is just a cement skim coat that ended up getting a crack in it. We let the customer know that we intend on fixing this minor issue asap.This is the first we have heard that he is seeking legal remedy for this project. There is no need for him to do that,considering we told him that the wall will get repaired, just like we already were out and fixed the issues he had with the driveway. We truly try our absolute hardest to leave with each customer being satisfied. We go above & beyond for every single customer, and we would hope that you continue to read through all of our reviews, so you can see that we are a very successful Contractor on Home Advisor, with the very top achievement badges we have obtained over the years doing projects for Home Advisor. Thank you for your time in reading our response, because there are definitely two sides to the story. We will continue to give our customers the highest quality of Workmanship, Materials, Customer Service, and ultimately the absolute best finished product in the area. Not to mention, the longest extended warranties on all of our Projects & Services. Thank you!!

    5.0 Potomac, MD
    11/1/2015

    This was a major rebuild of front walkways, landings, stairs, and backyard outdoor kitchen. The final product far exceeded our expectation. The owner, Bryan, made very good suggestions on materials. The crew was professional and they were very expert stonemasons. They matched existing stonework to perfection. As with any major project questions and issues arose, but the company resolved them expertly and creatively. After a huge project I have a small punch list of cleanup items, minor, and a complete assurance it will be done with equal professionalism. I highly recommend the company for any outdoor project, big or small. Be open to suggestions, they have creative and unique ideas.

    5.0 Thomas e J. Laurel, MD
    10/31/2015

    Professional and courteous. Work done at a fair price and in a timely manner. Attention to detail was greatly appreciated.

    5.0 Jill F. Germantown, MD
    10/12/2015

    The men in my crew did excellent work and my 22x20 patio looks very nice. They were very professional and cleaned up the site after completion. There was only one glitch on the first day when I discovered the crew did not know they were supposed to bury a 4" drainage pipe from my downspout to just beyond the end of my patio. But we caught it in time so all ended well.

    4.5 Jacquelyn C. Beltsville, MD
    10/6/2015

    Bryan was very professional and his workers were very proficient in their work. I will hire them again and recommend them highly. Ms. Carter

    Response from Company:

    Thank you for taking the time to give us this great review. We truly appreciate it, and are very happy you are as satisfied as you are with your new walkway. We look forward to working with you again on any future projects you may have. Thanks again!

    3.5 Ellicott City, MD
    8/30/2015

    Make clear the scope of work. Avoid misunderstandings with the actual work.

    Response from Company:

    THANK YOU FOR YOUR REVIEW, WE TRULY APPRECIATE IT. I KNOW WITH TALKING WITH YOU TODAY, THAT YOU ACTUALLY THOUGHT YOU WERE GIVING US 4.5 OUT OF 5 STAR FOR YOUR PROJECT AND HOW PLEASED YOU WERE WITH THE ENTIRE PROCESS. WE WANT TO THANK YOU THOUGH FOR YOUR FEEDBACK AND CONSTRUCTIVE CRITICISM AND WILL STRIVE TO IMPROVE EACH AND EVERY DAY TO MAKE SURE ALL OF OUR CUSTOMERS ARE COMPLETELY SATISFIED AND HAPPY WITH THEIR HOME IMPROVEMENT PROJECT THAT WE DO. AFTER 12 YEARS IN THIS INDUSTRY, WE STILL LEARN SOMETHING ON EACH AND EVERY PROJECT WE BUILD, AND TAKE A TREMENDOUS AMOUNT OF PRIDE IN ALL OF OUR WORK WE COMPLETE THANK YOU AGAIN FOR YOUR REVIEW

    5.0 Chuck D. Columbia, MD
    8/27/2015

    The workmanship on the concrete porch, sidewalk and driveway was amazing. All of the crew were courtious and focused on their tasks at hand. Brian, the owner, was extreemly knowledgeable and creative. He came up with some design suggestions I hadn't thought of--we took his suggestions. We couldn't be more pleased. Lastly, I did my homework searching out a cement contractor who would meet our requirements. I had touched base with 5 potential contractors before we found Brian and his company who was the first company we were pleased with and their pricing was fair and reasonable.

    Photos

    Creative Surroundings, LLC
    18
    FORTI FRONT MAKEOVER
    5
    Front Makeover
    4
    CNN Anchor John King
    9
    Zahn Backyard Project
    2
    Feldman project
    5
    Jones patio
    5
    Landon project

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