Custom Home Medic

4.3 |11 Verified Ratings
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Custom Home Medic

4.3 | 11 Verified Ratings
Write a Review

317-983-4963

1093 3rd Avenue Southwest
Carmel, IN 46032
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Profile
Custom Home Medic


Custom Home Medic

Custom Home Medic provides complete remodel, addition, and renovation services as well as handyman work to the greater Indianapolis, Carmel, Fishers, Zionsville, and Noblesville areas. We provide free consultations, project estimates, and professional design services. All complimentary design services include 3D color renderings and virtual tours of your project as seen on your favorite HGTV channels. Call us and schedule an appointment with our certified Architectural and Interior Designer or Project Managers today. See what your project is going to look like before you ever spend a dime. We handle all size project. Nothing is too big or too small. See us at www.customhomemedic.com or call us at 317-983-4937

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Carmel
  • Indianapolis

Services Offered

Additions & Remodeling
  • Basement Remodel
  • Bathroom Remodel
  • Kitchen Remodel
Architects & Engineers
  • Construction Manager
Cabinets
  • Custom Cabinets
  • Built-In Furniture
  • Pre-Made Cabinets - Install
Designers & Decorators
  • Building Designer
  • Interior Space Designer
  • Bathroom Designer
  • Kitchen Designer
Furniture Repair & Refinish
  • Custom Furniture

Areas of Expertise

  • Bathroom and Kitchens Remodel
  • Additions and Remodels
  • 3D Design Services
  • Engineered hardwood and Tile Flooring
  • Handyman

Product Brands Used

  • Dal-Tile
  • Formica
  • Wilsonart
  • Cedar Woodworking Cabinets and Vision Cabinet Source

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
Saturday:
12:00 AM to 12:00 AM
Sunday:
12:00 AM to 12:00 AM
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2015
Memberships & Affiliations
  • American Design Drafting Association (ADDA)
  • American Society of Interior Designers (ASID)
  • Association for Computer Aided Design in Architecture (ACADIA)
Insurance
Type: General Liability
Amount:
Expiration: 10-01-2020
Type: Worker's Compensation
Amount:
Expiration: 10-01-2020
Type: Bonding
Amount:
Expiration: 12-31-2020
Screening
HomeAdvisor Screened. View Details

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To find more licensing information for your state, visit our Licensing Requirements page.

Business Overview

How We Got Started

I chose to work in this industry because I want to help bring customers dreams and visions to reality. .

We started in this industry in 2000.

We describe our business as Family owned and operated

 

Photos
Custom Home Medic


My Work
22 Projects
Free Offer! Get Design Services free when Scheduling any appointment Free Offer!
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Ratings & Reviews
Custom Home Medic

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 11
  Page 1 of 2
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0.5   |  01-27-2020
Review by Pat B. in Zionsville, IN
I was a customer of Custom Home Medic 2 years ago on a master bathroom remodel job in a house we had purchased but had not yet moved into. What was supposed to be a 6-week job stretched out to almost 3 months. By the time the project was winding down, I was so disgusted with their work that I could not wait to get rid of them. Our move-in date was quickly approaching, and I had no desire to have them in my house any longer to correct the myriad of problems that would comprise a normal punch list. The quality of their workmanship was beyond poor! Adam seems like a very nice person. I would even say he is probably a pretty good contractor, if you need a ceiling fan installed, or some other minor job. However, he is NOT a good craftsman. His attention to detail is non-existent. And his sidekick, Russ, is awful when it comes to communication. For example, Russ was the **go between** with the cabinet makers. The cabinets were beautiful. Unfortunately, they were not made to my specifications because despite his representations, Russ did not accurately convey my designs to the cabinet makers. There were issues when the cabinets arrived. For example one of the base cabinets was missing a requested drawer, and the height of the tower was 10in taller than requested. I had no choice but to accept the non-conforming cabinets since we were moving in very soon. We were so angry about the issues we experienced with this project that we hired an attorney to represent us in a lawsuit to recoup the money we had to shell out to fix the problems that Adam left behind. Unfortunately, Adam hid behind an insurance company that had a lot more money than we did, so we just threw in the towel. I considered leaving a highly critical, yet fully honest, customer review on HomeAdvisor so others could avoid making the same hiring mistake that I did. However, I decided to let it go and just move on. But that all changed when I recently read a review on HomeAdvisor (as well as one on the Better Business Bureau website) dated September, 2019, from a Custom Home Medic customer named Steve M. As I read about Steves negative experience with this contractor, I realized that I should have left my own truthfully critical review back in March 2018, when I felt screwed by this company. Perhaps I could have saved Steve the aggravation that he experienced using Custom Home Medic. Regarding Steves complaints in his review, I noticed that Adam took no responsibility for anything, making excuses for each of Steves complaints. I experienced the same thing! Adam is apparently adverse to **owning** his screw-ups. I could go into details about dozens of the things that were done wrong; issues where we had to hire someone else to follow up and repair; or things that my husband fixed himself. The list is endless. I felt so WRONGED by this company!!! We paid a lot of money for this remodel job, using high-end finishes, and the end result is pathetic. I would like to put people on notice that if you are expecting a quality project with excellent workmanship, Custom Home Medic is definitely not the contractor for you.
Response by Custom Home Medic: As the owner of Custom Home Medic, I take all reviews very seriously so therefore find it necessary to post a response to each complaint in your review. Claim: ?What was supposed to be a 6-week job stretch out to almost 3 months.? Fact: We were 9 weeks on the job (Dec 8th ? Feb 21st) from demo to final punch completion. Client agreed in advance to have the week of Christmas off. Client also changed the tile selection 2 times in the middle of the project causing several weeks of material delays. Final tile selection was not finalized until Jan 23rd Claim the myriad of problems that would comprise a normal punch list and The quality of the workmanship was beyond poor. Fact: There were 10 items on the clients punch list. After the punch was completed, the client and I talked. She informed me that she appreciated me going the extra mile, that the bathroom turned out beautifully, and even thanked me for everything. Claim: they (the cabinets) were not made to my specifications. Fact: Drawings and elevations of the cabinets were provided to and approved of by the client prior to ordering them. The approval process is to eliminate discrepancies that can occur from the brainstorming stage where multiple ideas are entertained until reaching the final decision. The drawings and elevations, along with the final specifications and pictures speak for themselves regarding the fact that the detail and height correspond exactly as ordered by the client. The problem occurred with an insert they had wanted for the inside of their cabinet. They had failed to give us those measurements so that the interior dimensions could be verified. We offered to have our cabinetmaker modify them at no expense to the client, but they declined saying that they would rather live with the cabinets the way they were than to have the Amish cabinetmaker re-do that part of the cabinet for them. Claim: Unfortunately, Adam hid behind an insurance company that had a lot more money than we did Fact: The client did a final walk through and all outstanding punch items were performed within the next 3 days. At that time the client agreed that everything was completed and was to their satisfaction. The final invoice was then sent and the client stated they would be sending a check. Eleven days later the client refused to pay. They had gone through the contract to find technicalities and demanded a 25% discount within 72 hrs. or a lawsuit would be prepared. (As a retired attorney, the client had required us to add additional verbiage to our contract before initially signing it.) The contract and pictures show the facts. There was no case. The client did the right thing and eventually paid. Personal feedback: Facts and pictures speak for themselves. As a company we waved charges for multiple upgrade items that the client received, performed complementary work, gave them selections below retail cost and with our contractor pricing. We provided a finished product in quality and price well below what any other fully insured contractor could offer. In conclusion, we can only operate based on drawings, contracts, and local standards for quality as outlined in our contract. Please feel free to browse the folder of the finished work for Pat B. Bathroom to judge for yourself.
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1.5   |  
Review by in Indianapolis, IN
The guys that actually did the work were terrific. It is the management and the lack of an on-site Project Manager that was problematic. Had I not been present EVERY DAY, there would have been MAJOR design and material screw-ups. There are several things that they CAN NOT fix and I just have to live with, i.e., inconsistent grout color from one end of kitchen to the other (They use a grout material that their workers had never mixed before, so it came out inconsistent); an island counter that is TOO TALL by acceptable standard counter heights. I have had to have the stool legs raised by 5 inches to make the counter even usable. They tried to pass off a wall cabinet that was not factory painted so they spray painted it themselves. The paint came off on my hands and they did not remove the shelves before painting, so there were bare wood lines when I tried to adjust the shelves. Unacceptable, yet they thought that it would be okay. THREE TIMES we had to reorder the cabinets. Caused a 2-week delay in the project. Plus, I had to follow up with the granite counter top vendor because they neglected to do it. Another 2-week delay waiting for the countertops. And do not ask them to help installing the appliances. I had to do that myself, except for the dishwasher, which the local appliance and hardware store installed perfectly. All-in-all, I have a 110 square foot kitchen but it took these guys 11 weeks to finish the job. Over-priced. Lack of attention to detail. And ZERO project management.
Response by Custom Home Medic: This issue was resolved on Nov 1, 2019. As the owner of Custom Home Medic, I take all reviews very seriously so therefore find it necessary to post a response to each complaint in your review as well as give the final resolve as the client seemed to be unable to update. Issue: Inconsistent Grout Response & Resolve ? This was not seen when we did the punch nor did the client mention this until after he would not pay the final invoice. We offered several times to regrout at our expense. Issue: Island counter too tall Response & Resolve: Client was given several design options but requested a split height design. The other side of the room was lower causing an offset and a higher bar area then he wanted. After it was finished it he took it upon himself to make adjustments to his stools prior to the completion of the project rather then ask what could be done. After this was pointed out we made multiple offers to remove the granite and adjust the height of the wall at no cost to him. He declined. Issue: Cabinet paint issue Response & Resolve: Cabinet company sent an unfinished cabinet. It was ordered correctly but the manufacture missed the detail. It was to receive glass doors. These normally come finished inside. We suggested the manufacture send the factory paint overnight as to not hold up progress. However, there was a cure or bonding issue and on instillation it was determined to be unsatisfactory by the installer and the homeowner agreed. The replacement was send by the manufacture and installed quickly and at no cost to the client . Issue: Granite counter-top delay Response & Resolve: Granite can have anywhere from a 2 week to a 6 week lead time. We work with who we consider the best granite fabricator in Indianapolis. We have a turnaround time of 2 weeks from cabinet install / ready to template to install. His install was 2 weeks and 2 days. This install was a quartz and it was when tariffs on quartz from china were just in place. These problems, while out of our control, both our company and our granite fabricator made phone calls and we made some things happen as quick as we could and ended up holding the pre tariff pricing saving the client 25% Issue: Appliance install Response: We are not an appliance distributor, vender, or installer. We will help coordinate the install date but most appliance delivery?s will offer free install when an entire kitchen package is purchased. This information is on all contracts and discussed before project was signed. Issue: 11 weeks for a 110sf kitchen with no project management. Response: The entire construction included 2 rooms and the garage. Part of the project was done in 2 stages to accommodate the client and the clients dog. The project did go over the expected date. This was in part from unforeseen issues that we had to resolve. It was also in part from requesting us not overlap the 2 stages of the projects, change orders the client ordered, late selections, and the client requiring himself to be present any time our workers were there. There were days where he needed us to leave early or not be present in the home because of being out of town. We had a string of emails, text messages, and onsite Lead Carpenter managing the project. Additional information: In the end the client agreed to meet in an office. The client wanted money off his project rather than addressing his correctable concerns. In the best interests of making the client happy, we credited him rather than adjusting the bar height or regrouting of tile. Pictures are uploaded in Steve M picture folder showing the bar and tile for you to examine. He also agreed to adjust his review as they were unfairly written. However, after 3 months with no adjustment either by limitations from home adviser or follow through by the client, it was recommended to me to respond to this review.

2 of 2 users found this review helpful.

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4.5   |  
Review by in Indianapolis, IN
Russ had good design suggestions based on ideas I told him for the project. Larry did the vast majority of the hands on work and project management, and his work and daily communication was excellent. They stuck to the schedule that was estimated at the beginning. I am very pleased with how they completed the overall project and will hire them again when needed.
Response by Custom Home Medic: It was a pleasure working with you! We are glad you have been able to enjoy your kitchen! We look forward to working with you in the future if you have any additional projects in the future.
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5.0   |  
Review by in Carmel, IN
Very professional, skilled, experienced and considerate. I originally hired them to do two bathrooms, but ended up having them do a basement, full kitchen/family room. Adam, the owner, worked hard daily during multiple projects, while very experienced lead carpenters did other jobs. Russ, his designer, offered wonderful suggestions, and guidance while listening to my ideas also. I cannot say enough good things about their work.
Response by Custom Home Medic: Thanks again Sandy! Working in your home was a joy and getting to know you and your family over all the projects we have done for you has been enjoyable. One of the guys the other day commented on enjoying that time working on your projects and getting to know you both!
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4.5   |  
Project was bid, accepted and completed within 10 days to exact specifications. Rustin had some great ideas on design and construction and followed through to the T. I highly recommend Custom Home Medic for any kind of project!
Response by Custom Home Medic: Thanks John! Hope you have been able to make good use of the patio and create good memories in that additional space!
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5.0   |  
Review by in Fort Myers, FL
Custom Home Medic; honest, professional, and the real deal ! Rustin walked through our work space and gave us wonderful suggestions. Adam and team completed the work better than we could dream. We would recommend them for any work.
Response by Custom Home Medic: Mike and Amy, It was an honor and privilege to work for you and to renovate your new living space. We look forward to working on your next project. Thanks so much!
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5.0   |  
Review by in Carmel, IN
Project: Hire a Handyman
Adam did many jobs for us (installed laminate flooring, sink plumbing, replaced toilets, etc) in preparation for us putting our house on the market. We were very pleased with the work and appreciated his honesty.
Response by Custom Home Medic: Thank you so much for allowing us to assist in the sale of your home. Please let us know if we can every be of any other assistance.
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5.0   |  
Review by in Fishers, IN
excellent cleanup and haul out of debris.
Response by Custom Home Medic: We still talk about your remodeled bath. It was a fun project to do!
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5.0   |  
Review by in Carmel, IN
Project: Hire a Handyman
Adam and Russ are honest and straightforward. When I had an exterior project to do, they came up with a few different solutions, and went over the pros and cons of each. Then, they actually recommended that I do the least expensive solution, since they knew I was trying to save some money. Highly recommended.
Response by Custom Home Medic: Thanks, Chris, glad to help with the house. We enjoyed working with you on the project. Please don't hesitate to let us know if you need anything in the future.
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5.0   |  
We hired Custom Home Medic for multiple remodeling projects over the past year. They performed two full bathroom remodels and a main floor remodel which included load-bearing wall removal, kitchen bulkhead removal, replacement of staircase, flooring and lighting improvements. My family couldnÂ’t be happier with the results! From the design work upfront through the build phase the team at Custom Home Medic was great to work with. Adam and Russ provided great customer service and their quality of work was impeccable. Looking forward to our next project!
Response by Custom Home Medic: Thanks Marc and Mandy, We are so thankful for your business and friendship. We had a wonderful time working with you. Please let us know if we can ever be of any other assistance in any way. Thank you!
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