Dragon Scale Flooring, Inc.

4.18 | 14 Verified Ratings
Write a Review

Dragon Scale Flooring, Inc.

4.18 | 14 Verified Ratings
Write a Review

844-237-3566

14221 Cherry Lane Court
Laurel, MD 20707
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Profile
Dragon Scale Flooring, Inc.


At Dragon Scale Flooring, Inc., we pride ourselves on being able to solve the most complicated flooring challenges. We will evaluate your space, listen to your requirements, take into account the aesthetics and come up with the best floor coating or covering that will do everything you want it to do. We look forward to earning your business.

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Service Area

  • Baltimore
  • Silver Spring
  • Bethesda
  • Rockville
  • Gaithersburg
  • Annapolis
  • Bowie
  • Laurel
  • Hagerstown
  • Hyattsville
  • Frederick
  • Cumberland
  • Upper Marlboro
  • Capitol Heights
  • Towson
  • Waldorf
  • Salisbury
  • College Park
  • Ellicott City
  • Chevy Chase
  • Hunt Valley
  • Pikesville
  • Columbia
  • Lanham
  • Germantown
  • Potomac
  • Greenbelt
  • Glen Burnie
  • Pasadena
  • Glyndon
  • Millersville
  • Saint James
  • Knoxville
  • Beltsville
  • Suitland
  • Riverdale
  • Southern MD Facility
  • Woodstock
  • District Heights
  • Lutherville Timonium
  • Aberdeen Proving Ground
  • Olney
  • Brooklyn
  • Manchester
  • Westminster
  • Chestertown
  • Kensington
  • Elkton
  • Ocean City
  • Midland
  • Temple Hills
  • Fort Washington
  • Berlin
  • Westover
  • Oxon Hill
  • Bel Air
  • Catonsville
  • Hampstead
  • Maryland Line
  • Adamstown
  • Tuscarora
  • Coltons Point
  • Gunpowder
  • Crocheron
  • Goldsboro
  • Bryantown
  • Rock Hall
  • Still Pond
  • Ewell
  • Fulton
  • Barnesville
  • Freeland
  • Maugansville
  • Accokeek
  • Barstow
  • Solomons
  • Highland
  • Henderson
  • Wingate
  • Stockton
  • Friendship
  • Chase
  • Mechanicsville
  • Oldtown
  • Hurlock
  • Big Pool
  • Sharptown
  • Jessup
  • Sabillasville
  • Edgewood
  • Ellerslie
  • Ingleside
  • Neavitt
  • Newcomb
  • Sparks Glencoe
  • Union Bridge
  • Mount Rainier
  • Crownsville
  • Curtis Bay
  • Claiborne
  • See All >

Services Offered

Concrete
  • Concrete Finishing, Overlay, or Coloring Apply
Flooring & Carpet
  • Carpet Repair, Refasten or Stretch
  • Wood Flooring Repair
  • Wood Flooring Refinish
  • Laminate Wood / Stone Floor Repair
  • Vinyl or Linoleum Sheet Floor or Tile Repair
Garage & Garage Doors
  • Concrete Floor Coating - Apply
Tile
  • Ceramic & Porcelain Tile Repair
  • Natural Stone Tile Repair

Areas of Expertise

  • Flooring
  • Epoxy Flooring
  • Decorative Concrete
  • Rubaroc coatings

Product Brands Used

  • Armstrong
  • Bruce
  • Daltile
  • Milliken Floor Covering
  • Mohawk
  • Pergo
  • Shaw Industries Group, Inc.
  • General Polymers, DexOTex, Rubaroc, Kemiko, Flowcrete, Everlast, DurAFlex, Sika,

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2015
Memberships & Affiliations
  • National Tile Contractors Association
State Licensing
Trade: Home Improvement Contractor
License #: 108746
Expiration: 03-12-2019
Trade: Home Improvement Contractor
License #: PA107110
Expiration: 02-27-2018
Insurance
Type: General Liability
Amount: $2,000,000
Expiration: 02-04-2019
Type: Worker's Compensation
Amount: $25,000
Expiration: 03-01-2019
Type: Bonding
Amount: $0
Expiration: 02-13-2020
Type: Umbrella Liability
Amount: $0
Expiration: 02-04-2019
Type: Automotive
Amount: $0
Expiration: 05-01-2018
Screening
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Business Overview

Community Involvement

Sponsor for youth Baseball Teams

 

Photos
Dragon Scale Flooring, Inc.


My Work
8 Projects
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Ratings & Reviews
Dragon Scale Flooring, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 14
  Page 1 of 2
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5.0   |  
Easy communication, competitive pricing, fantastic results! Jake was very knowledgeable and helpful in selecting the right materials for the job. We love our new floors.
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0.5   |  12-14-2017
I paid this company over $1300 as a deposit (towards a $3825.79 total) to install hardwood flooring/hardwood stairs in October 2017 for a home I was building and due to settle on, on 11/24/17. Dragon Scale flooring failed to meet the requested install date and rescheduled my appointment, without warning, pushing back the date on 3-4 different occasions. Upon the start of the work, my brand new house was left in disarray with dust and debris after repeated claims that my brand new, newly constructed house and family living situation would not be disturbed, the workers that arrived claimed not to know anyone from the company with whom I'd been in contact with for over a month and could not speak any English, the floor was not installed as requested per the photo I provided to the company via text message as an example of work to be performed a month prior, nor did the floor they install match my existing floor or even parts of what they themselves had just installed that day, leaving my home with 3 different colors of hardwood at the conclusion of the appointment. Upon contacting the company, I was literally yelled at for not alerting them of my concerns sooner. Upon a second attempt at addressing my concerns and threatening legal action, I was offered to have someone return to correct their mistakes and apologized to for mishandling and losing their cool during the previous call, at which point my family and I wanted nothing further to do with the company outside of a written apology, a refund and compensation to correct the damages they caused...none of which I have received as of this writing.
Response by Dragon Scale Flooring, Inc.: The deposit paid was towards materials, of which exceeded the deposit amount. The customer changed his mind on the look of his floor/steps midway through the installation and then claimed to have company/family arriving that evening. Dragon Scale installed his hardwood upstairs to match the lower level without any issues (the floor ordered was the exact material downstairs) and the concern revolves around steps that were not completed. Customer changed from stained risers to painted risers, of which would now not be dry by the time his company would arrive. Installation took place 1 week later than was originally scheduled and was pushed back because material arrived from the manufacturer damaged and Dragon Scale will not install damaged material. For the inconvenience the customer was offered the steps at no cost. Customer was aware of the timeline that now changed at his request and work was scheduled to commence on Monday following. Customer did not allow the Dragon Scale team to complete the work when work was scheduled. Dragon Scale also had a professional cleaning service set up to complete a whole home cleaning even though the work area was thoroughly cleaned prior to the team leaving on Saturday.
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2.5   |  
Review by in Frederick, MD
Project: Install Ceramic or Porcelain Tile
Well, where should I start. Dave the supervisor never returned any of my calls although he promised to each time. I had to call him back each time. When he first came out to evaluate the job, he told me that the ceramic tile I bought (from Potomac Tile & carpet) could not be installed in my house and suggested vinyl flooring and promised to call me back to discuss. He didn't call me back so I called him again to get options and he said that there is a possibility that the tile could be used but it would take special installation and he stated "I would just walk away from the job", but then promised he would call me back after he was out of a meeting. He never called me back and I called him again and he completely changed his mind and said, oh yeah, we can use your tile and do the special installation, "because we do this type of stuff all the time". He made it sound so complicated. After all this back and forth, I can't believe I still hired him. After a couple more calls to confirm the date and time for installation, the contractors did install the tile. From what I saw, there wasn't anything complicated about the install. We also had a transition from hardwood to tile and the installers did not leave space between the tile and hardwood for the transition board making it uneven. They had to saw down the board to flattened it so it would work. After all the tile was installed and grouted (no time for corrections), he told the installers they should have left 1/2 inch gap between tile and hardwood. Not sure how something so standard be forgotten, especially when he said his installers are very experienced. It appears they did not use enough grout because there were a lot of air bubbles and when dry, there are gaps in the grout. The overall look of the floor is acceptable, because what other choice do I have. The installers made it work and they were very friendly, so I gave them a tip. I paid over $3k for the install I bought tile and grout, for a total of $6k for the new flooring. I don't think it was worth that due to the lack of customer service from Dave. Before you ever hire someone to do home improvement, learn how to do it yourself so you can catch things before it is too late. I wish I had done that. The contractors will do what they can to get the job done, but not necessarily done right.
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4.0   |  
Review by in Frederick, MD
Project: Install Ceramic or Porcelain Tile
The installer, Michael, was excellent. Great quality work.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Severn, MD
Project: Install Wood or Stone Laminate Flooring
They did a fantastic job! I love my new floors so much! The installers were A I highly recommend them for your Flooring needs!

2 of 2 users found this review helpful.

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4.5   |  
Review by in Woodstock, MD
i had a simple job but they had to charge so much to come out to fix. They were almost an hour late due to traffic.

3 of 3 users found this review helpful.

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4.5   |  
Review by in Adamstown, MD
Project: Install or Completely Replace Wood Flooring
superb craftsmanship, timely manner, and met all my expectations.

1 of 1 users found this review helpful.

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4.0   |  
Review by in Middletown, MD
We had an appointment set for 10 AM. They were late so I called at 10:30. My appointment kept getting pushed back but they eventually showed up. The quality of the work was exactly what I wanted.

3 of 3 users found this review helpful.

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2.5   |  
Review by in Walkersville, MD
Project: Install Vinyl or Linoleum Sheet Flooring or Tiles
beware. when he wanted my business the service was excellent, communication was spot on. After had deposit there was no communication. Appointments were many and no showed. Only rescheduled when I called him to find out where he was and when or if he was coming. This pattern happened 3--4 times so appointment didn't occur for 3--4 days. No respect for my time. I got tired of hearing his flimsy excuses and apologies.

3 of 3 users found this review helpful.

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5.0   |  
Review by in Hagerstown, MD
Project: Install Ceramic or Porcelain Tile
Dave, the owner of the company, was very friendly, and on time for any appointment that I made. He was able to accommodate my schedule , and his employees were very fast and efficient.

4 of 4 users found this review helpful.

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Showing 1-10 of 14
  Page 1 of 2

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