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Learn about our screening process

4 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

23342 Madero Suite F
Mission Viejo, CA 92691
http://www.draintownrooter.com/

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Drain Cleaning
  • Full Home Re-Pipe
  • Mainline Repair and Installation
  • Hydro-Jetting
  • Tankless Water Heater Installation
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted
  • Free Offer

    Free Offer! Get Home Inspection free when Using Drain Town R ...

    Claim This Deal

Ratings

4.9
101 Verified Reviews
  • 5
    95
  • 4
    3
  • 3
    2
  • 2
    0
  • 1
    1

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 41-50 of 101 results
5.0 Kim C. Huntington Beach, CA
8/31/2022

Changed kitchen faucet

Response from Company:

Your positive recommendation is appreciated, Kim!

5.0 Chelena S. San Clemente, CA
8/27/2022

The customer service began with Rebecca on the first call. She was gracious, professional and made me feel that they could handle my problem . She had a plumber lined up in no time ( same day service) and he was over the moon incredible. Outstanding customer service....David the plumber was fast, efficient, personable and had our issue handled quickly. I highly recommend them. I am a customer for life.

Response from Company:

Wow! Thank you for this stellar review, Chelena! Gaining customers for life is our goal at Drain Town! We look forward to hearing from you for all your future plumbing needs! Appreciate you!

5.0 Alex A. San Clemente, CA
8/24/2022

very nice and proffesionals.

Response from Company:

We are grateful for this 5-star review, Alex! Contact us for any future plumbing needs!

5.0 Nicholas B. Newport Beach, CA
8/9/2022

Outstanding

Response from Company:

We are honored you chose us to replace the water heater in your home, Nicholas! Thank you for this review!

5.0 Lydia L. Costa Mesa, CA
7/27/2022

Very professional who was clean and no hidden fees like other plumbers. The Best honed plumber that can be.

Response from Company:

Thank you for such a kind review, Lydia! It truly means so much to our Team that your experience was so positive you left this feedback. Call on us whenever you need us!

3.0 Mark G. Fullerton, CA
7/10/2022

I thought the $355 charged for a 45 minute job and minimal parts was excessive. The technician was very knowledgeable, but I am sure I could have found a local plumber to do it cheaper.

Response from Company:

Mark was given a quote and a complete description of the work with pricing and a signature was required before the work began. Mark approved the work. 50 minutes later our technician completed the work and Mark began to complaint about pricing. Mark stated he did not know it was going to take less than an hour. The technician discounted Mark's invoice 10% for a total cost of $320. Mark stated that he doesn't feel plumbers should be paid over $200 an hour. We explained that the technician who arrived to his home has been plumbing for over 20 years. In some instances this could have taken others 1.5 hours or more. So we are being penalized for sending out an experienced technician. Let's not mention the toilet was absolutely disgusting. We told the customer to call 3 other local plumbing companies and we are certain he would get a quote at or around our same pricing. We are not handymen. We are licensed, insured, and bonded, and we warranty our work. If the Mark was not happy with our pricing we would have gladly left an estimate and he could've called another company.

5.0 Patricia C. Irvine, CA
7/2/2022

Was a positive experience on all aspects.

Response from Company:

Thank you for the 5-star review, Patricia! We aim to provide the best for our customers, because that is what you deserve!

4.5 Hideo H. Fullerton, CA
6/17/2022

Very responsive great work product

Response from Company:

Your feedback is greatly appreciated, Hideo!

5.0 Daniel C. Fountain Valley, CA
6/11/2022

They diagnosed the underground problem I had with my water pipes. They were always on time, did a little damage to my yard as possible, finished the repairs on schedule, and were always polite.

Response from Company:

Drain Town is honored you chose us to perform the work in your home, Daniel. Thank you!

5.0 Doyle W. Garden Grove, CA
6/10/2022

Very professional work performed by Tyler!

Response from Company:

Thank you, Doyle! Enjoy that new garbage disposal!

Photos

Drain Town Rooter
37
Major Repairs
9
Our Donations
3
Super Service Awards
21
Water lines / Devices
22
Sewer Issues heres why!
27
5 Star Reviews
43
Drain Town Team in Action
28
Water Heaters / Fixture
5
Got Roots?
13
Meet Our Team!
13
Plumbers with Pets!
30
Drains and More Drains!
2
First Fleet Servicing OC!

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Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
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  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
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  9. Identity Verification (SSN)
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  10. Identity Verification (Reverse Phone Lookup)
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