Esco Services Heating & Air Conditioning

Very professional...Todd Horne took the time to evaluate our situation, offered several options, and ultimately decided to hire Esco to do the job.

Prompt response. Cordial service tech and salesman. Installation te hs are very good. I didn't shop around for best price for replacement system, due to expediant need for heat. I'm trusting that they gave me a fair price.

Good

Great job.

Our A/C stopped working at 10pm on 7/7. I made several calls to other companies who advertise "same day service" only to learn they couldn't get a technician to help us for days. I called ESCO and they had a technician "Norman" at our home on 7/8. Norman went through a methodical and detailed process for isolating the problem and then worked out a solution that had us up and running by the time he left that day. We've had several companies service out A/C over the years and we've never had a tech do such detailed and thorough diagnostic work. We wouldn't hesitate calling ESCO in the future.

Very professional great work there were done in the timeframe they gave overall great work

I had ESCO inspect my AC unit after it stopped working. The inspector was great and he sold me on the Priority Club membership, which he told me I could cancel anytime at no cost. After determining my AC unit needed to be replaced I had someone from their sales team come to give me a quote. The sales agent looked at the AC unit for less than a minute and then gave me a quote without inspecting the HVAC system to determine its needs (he also did not ask about the number or placement of registers/vents throughout the house). Upon suspecting the quote was high, I received 3 other quotes. The sales teams from the other companies each spent over an hour thoroughly inspecting the HVAC system prior to giving me a quote for a system tailored to my home and needs. These quotes were thousands less (and in one case less than half the cost) than what ESCO quoted me. From the poor experience with ESCOs sales team and from not choosing them to replace my system, I called to cancel my Priority Club membership the first week of October. The lady I chatted with told me the membership was cancelled and I would not be charged again. On October 18th I was charged again for the membership and I contacted them via their ticket system on their website requesting the cancellation and refund. After not hearing back for 2-3 weeks I just called again today and was told the membership is a one-year contract and it had cost $40 to cancel. ESCO seems to be employing bait-and-switch tactics while also providing less than stellar sales experiences with abnormally high price tags.

Outstanding--contacted me immediately, came out the same day and made arrangement to install my new furnace at my earliest convenience. Very kind and likable people. It was an unusually pleasant business meeting.

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I'm switching from Any Hour Services because ESCO is upfront about providing a job ESTIMATE. Any Hour required a techician to come to my house before they would even offer a ballpark figure so I could plan or compare providers.