Eco Windows And Siding, LLC

I’m writing this review because not only did we receive the worst customer service but the quality of work performed was unacceptable and the corrections to this work have not been completed to this day. Jeff has continuously lied and given us the run around. A contract was signed in January for new windows, siding and roof. Jeff continuously blamed the weather for the reason this job had taken so long but upon talking to the installers of our siding (which didn’t take place until June) he never even scheduled our job until the day prior to them showing up. The installers for the siding attached their scaffolding into the brand new shingles on the roof. They completely destroyed our bushes by hacking them to pieces without our permission and then dumping the branches behind a tree in our yard. One gentlemen was caught peeing behind our garage. The window installers did not replacing the framing under our sunroom windows. And the installation of our siding although promised to be completed weeks prior began the day I went into the hospital to deliver my baby and continued through the first week of us bringing her home. The installers threw away our shutters at the direction of Jeff without consulting us. Jeff came out after we complained about the various problems we had and told us he’d replace the shutters, our 9 bushes that were hacked to pieces, the roof shingles that they destroyed and the window frame. As a “courtesy” he put siding on the top of our garage. As of today we are still waiting on shutters and the fix to our roof. Jeff continues to lie and tell us that someone will come the following week (his famous go to thing to say) or just ignores our inquiries altogether. This process has taken 9 months and still is not complete. As others have mentioned Jeff Is especially responsive for payment but ignores all other inquiries or concerns. I would never recommend this business to anyone and I guess they may come and finish this job before the end of the year although we won’t hold our breath.

I hired ECO to replace 30 double hung and 2 picture windows. At contract signing I was told that the windows would be available in 3 to 4 weeks. At 8 weeks I emailed and called Jeff Fine to determine the status. He does not return calls or email. Fortunately the installer does understand customer service and I was eventually able to find out when the windows would be installed. On installation day the crew showed up with 29 double hung windows - one was lost in shipping. And, one of the picture windows was the wrong size. The installation crew did an excellent job removing the old windows and placing the new ones. But I had to wait several weeks for the missing double hung and picture window. On the second install the replacement picture window was again the wrong size. The factory corrected that and a third attempt was successful. At this point I still owed Jeff Fine $2000. He was quite good at emailing me to collect his money. I asked for a paid invoice and he promised to send me one once the last payment was received. It's been 4 weeks and I'm still waiting for the invoice. Bottom line, if Jeff promises you something take it with a grain of salt.

The process was made easy; no high pressure sales tactics. Their pricing was more than reasonable compared to competitors. The only “glitches” were the delivery of the wrong size door which lengthened my wait for the project to be finished; the error was on the part of the manufacturer. Some caulking wasn’t done on installation but was corrected later. I would definitely recommend this company.

This was not a great experience for me. Jeff was fine to work with. He came out and quoted a reasonable price. That wasn't the issue. The installers were not professional (2 guys). I came home to find them urinating on the side of the house near the chimney. When caught, he said "Oh, I guess you caught me. This is my bathroom". We let Jeff know immediately and he discussed it with the person, but regardless I would have expected better. The installation is just okay. We realized later that the siding on the side that is split by the chimney doesn't line up. One of those things that once you see it, that's all you can see.

Excellent communication and the best prices around.

Very professional and excellent quality!

They did a very good job! The added insulation and radiant barrier have really helped a lot. Jeff and his team were very professional and I could not have asked for better customer service.

They did a good job, I did have to call early on for updates on the process which could have been communicated better . The project was ultimately finished and they did a good

Great product, great customer service, great installation. No hassles with trying to up-sell me on additional products or services. Manufacturing the sliding glass door took a bit longer than I'd hoped, but otherwise, I'm very pleased.