Element Service Group, LLC

4.57 | 56 Verified Ratings
Write a Review

Element Service Group, LLC

4.57 | 56 Verified Ratings
Write a Review

919-926-1475

1108 Nowell Road, Suite B
Raleigh, NC 27607
 
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Profile
Element Service Group, LLC


At Element Service Group, LLC we take great pride in our experience, expertise, quality and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from the start, to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large, or small, the job.

Achievements


Service Area

  • Raleigh
  • Cary
  • Durham
  • Apex
  • Wake Forest
  • Knightdale
  • Garner
  • Morrisville

Services Offered

Air Conditioning
  • Central A/C Repair
  • Central Humidifier Repair
  • Central Air Cleaner Repair
Heating & Furnace Systems
  • Thermostat Install
  • Thermostat Repair
  • Heat Pump Repair
  • Gas Furnace - Repair
  • Electric Furnace - Repair

Areas of Expertise

  • HVAC
  • Gas Lines
  • Free Estimate on Installs

Product Brands Used

  • American Standard
  • Carrier
  • Goodman
  • Honeywell
  • Lennox International, Inc.
  • RUUD
  • Rheem
  • Trane

Quick Facts

Business Hours
24/7
(Please call to confirm)
  • Warranty Offered
  • Credit Cards Accepted

Credentials

In Business Since: 2009
Screening
HomeAdvisor Screened. View Details

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Business Overview

Community Involvement

Operation Coming Home

 

Photos
Element Service Group, LLC


My Work
2 Projects
Save 25% on Maitnenace Agreement with a bag of canned goods for The Food Bank Save 25%
Save 25% on System Tune Up with a bag of canned goods to donate to The Food Bank Save 25%
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Ratings & Reviews
Element Service Group, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 56
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5.0   |  
they are very professional
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5.0   |  
Review by in Knightdale, NC
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3.0   |  
Over $200 to do a leak test which takes about 20 min.? A good company and techs. Needs to do a better job with emailing quote that spells everything out. Hard to comparative shop.
Response by Element Service Group, LLC: Chuck, Your feedback is greatly appreciated and very helpful. I would agree that the quote sent over to you could have better explained the work that was to be performed. I can assure you that this will be an immediate fix. Our leak searches, however, are a set price that isn't just based on time. They are also based on materials used such as leak detectors, screws and tape when we break the seals of doors, assembling and disassembling furnace vents, etc. We are very thankful that you chose Element Service Group for your service needs and will make the necessary changes to better our customer service experience.
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5.0   |  
Very thorough!
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4.0   |  
Brian was thorough, explained what was needed, check the complete system to make sure there were no other problems, and offered down-the=road recommendations. I wish there were a way to find comparative prices to determine if I paid more than the average in the area, less than the average in the area, or the average.
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5.0   |  
Project went very smooth. Unlike other HVAC companies I have worked with, the tech, Ryan, stuck around for a moment to make sure everything was functioning with my system. Walked me through future maintenance that I will need, and demonstrated *why* it was needed. We will use this company again, and may purchase their reasonably-priced service agreement.
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5.0   |  
Prompt response and resonable pricing. Polite service personnel who keep you up to date. Everything you want.
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4.0   |  
It took three visits to finally fix my problem and hopefully remain that way. The first two times they got the air working only to have it not working again in a couple of days. hopefully the last visit will be a permanent fix. Each time I called they were very courteous and responded quickly.
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5.0   |  
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5.0   |  
Brian Couture arrived on time and kept us updated each step of the way. He did a great job and my husband and I both had a wonderful night's sleep in our cool house and woke up refreshed. Thank you!
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Showing 1-10 of 56
  Page 1 of 6

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