Empire Countertops, LLC

4.1 |7 Verified Ratings
Write a Review

Empire Countertops, LLC

4.1 | 7 Verified Ratings
Write a Review

512-994-5697

2011 Rutland Drive
Austin, TX 78758
 
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Profile
Empire Countertops, LLC


Welcome to Empire Countertops, LLC. We have traveled the world for over 25 years just to find exactly what you are looking for. Empire Countertops is one of the leading countertop fabricator and installers in Texas, specializing in residential and commercial interior work for a wide variety of builders, developers, contractors, and homeowners. The company makes kitchen countertops, vanity tops, fireplaces, table tops, bar tops, reception desks, and almost any item a remodeling project requires. Empire Countertops is one of the largest regional importers and distributors of natural granite, stocking a wide variety of colors and styles. The company also stocks quartz surfacing, Corian, and other solid surface products.

Achievements

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Service Area

  • Austin
  • Fort Worth
  • Arlington
  • Denton
  • Plano
  • Lewisville
  • Round Rock
  • North Richland Hills
  • Haltom City
  • Fate
  • Greenville
  • Weatherford
  • Flower Mound
  • Georgetown
  • Frisco
  • Bedford
  • Leander
  • Grapevine
  • McKinney
  • Waxahachie
  • Keller
  • Hurst
  • Cedar Park
  • Dallas
  • Rockwall
  • Allen
  • Euless
  • Cleburne
  • Ennis
  • Mabank
  • Terrell
  • Burleson
  • Athens
  • San Marcos
  • Granbury
  • Carrollton
  • Azle
  • Pflugerville
  • Prosper
  • Farmersville
  • Aledo
  • Spicewood
  • Wimberley
  • Poolville
  • Mansfield
  • Jarrell
  • Pilot Point
  • Red Oak
  • Liberty Hill
  • Kaufman
  • Celina
  • Roanoke
  • Manor
  • Crandall
  • Melissa
  • Hutto
  • Venus
  • Kyle
  • Midlothian
  • Springtown
  • Richardson
  • Joshua
  • Florence
  • Italy
  • Royse City
  • Little Elm
  • Kemp
  • Argyle
  • Trinidad
  • Sanger
  • Celeste
  • Taylor
  • Alvarado
  • Buda
  • Lake Dallas
  • The Colony
  • Grand Prairie
  • Forney
  • Anna
  • Quinlan
  • Colleyville
  • Godley
  • Wylie
  • Aubrey
  • Haslet
  • Southlake
  • Justin
  • Crowley
  • Dripping Springs
  • Princeton
  • Kennedale
  • See All >

Services Offered

Countertops
  • Stone Slab Countertop Install

Areas of Expertise

  • Granite Countertop Fabrication and Installation
  • Quartz Countertop Fabrication and Installation
  • Marble Countertop Fabrication and Installation
  • Engineered Stone Countertop Fabrication and Installation

Product Brands Used

  • Cambria
  • Ceasarstone
  • DuPont Building Innovations
  • Wilsonart
  • Silestone, Dekton, Color Quartz, NeoLith, Corian

Quick Facts

Business Hours
Monday:
9:00 AM to 4:00 PM
Tuesday:
9:00 AM to 4:00 PM
Wednesday:
9:00 AM to 4:00 PM
Thursday:
9:00 AM to 4:00 PM
Friday:
9:00 AM to 4:00 PM
(Please call to confirm)
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1989
Memberships & Affiliations
  • National Kitchen and Bath Association (NKBA)
  • Home Builders Association (HBA)
Insurance
Type: General Liability
Amount: $0
Expiration: Valid Until Cancelled
Awards
  • Pulte - Silver Hammer Award
  • Pulte - Fireman's Award
  • Chesmar - Vendor of the Year
Screening
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Business Overview

How We Got Started

We started in this industry in 1989.

We describe our business as Well established

 

Photos
Empire Countertops, LLC


My Work
2 Projects
Free Offer! Get 1 sink free when we install your countertops Free Offer!
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Ratings & Reviews
Empire Countertops, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-7 of 7
  Page 1 of 1  
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0.5   |  09-01-2018
Review by Rachel A. in Austin, TX
Be prepared for delays, disappointment, and confusion when dealing with Empire. The best thing about this experience was the delivery and installation team - I know they're contractors and not Empire staff, but they're hardworking and did a great job. Can't say that about Empire staff - will promise anything to make the sale but follow through... not so much. First of all, I picked out my granite slab and scheduled a delivery/install date in 10 days. I took off work and waited for their arrival - which never happened. When I finally reached Morgan Monroe on the phone (she's not so great about returning calls or texts), I was told they forgot to put me on the delivery schedule but she did see it written down. Oops they're sorry. I rescheduled for another date in another 2 weeks, took another day off work, and they did show up on time. Unfortunately they cut my counter top from the wrong slab. It wasn't what I purchased, wanted or picked out. I sent it back. Again, I had problems reaching anyone on the phone so I had to go back to Empire showroom. Again Oops they're sorry. Double oops because they didn't have any more Colonial White slabs in stock like what I purchased. I was sent to other facilities in their network to try and find a new Colonial White slab like the one they screwed up. Finally found it in Spicewood, TX. Now I'm waiting 2 more weeks for them to bring it to Austin, have it fabricated, and scheduled for delivery. After everything that had happened up to this point, I was cautiously optimistic that Empire would get it together. I was wrong. My delivery window was 1-4 in the afternoon. They arrived at 6:45 pm, and only because I was on the phone with Empire fabrication department demanding resolution to this problem. You didn't think Morgan the salesperson would call me back, did you? Empire wanted to reschedule for another day. I said absolutely not because I'd already lost 3 days of work because of their incompetence. It was now or never. The delivery guys showed up (6:45p) and tried to talk me into rescheduling to 7am the next day. I said I was going to call Empire and they suddenly said never mind they would do it tonight. They did the install and it was great. They said their previous installation job was a nightmare, thus the delay for me. They finished and left at 9pm. I never heard 1 word of follow up from anyone at Empire. 3 days later I received an emailed statement of balance due (which I did pay in full). If you choose to do business with Empire Counter tops - be aware and beware. Would I use them again? NO. Sept 1, 2018 UPDATE: Empire neglected to seal my newly installed counter tops and island. I contacted the company and they say they'll make it right but can't (or won't) commit to a date. They said it would take several weeks for an appointment. Waiting another 3 weeks and missing an additional day of work for this is completely unreasonable! I also received a call from their Marketing VP who apologized for my bad experience with Empire and offered me "financial compensation" to retract or update my previously negative review to something more positive I asked what kind of financial compensation and he said $250 credit. HAHAHAHAHAHAHA!!! Really? On what planet do you think I would employ Empire again and use this????? If you've read this long review this far, thank you. I hope you've gotten a good idea of how Empire operates and make an informed decision about using them.
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4.0   |  
Review by in Round Rock, TX
The install went smoothly but the company did a poor job committing to the decided timeline

1 of 1 users found this review helpful.

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4.5   |  
Review by in Austin, TX
Will use them again in the near future.
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5.0   |  
Review by in San Marcos, TX
Customer service and installation crew alike were simply stellar.
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5.0   |  
All the people we dealt with at Empire Countertops were top notch. They prepared our counter tops on the agreed to schedule and then did the estimated two day install job (demolition and installation) in one day. The installers, Oscar and Issac, were particularly good. They were very careful and made little dust indoors. They made both the sink & cooktop cut outs and polished the edges outdoors. I will recommend Empire to my friends,
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5.0   |  
Review by
Project: Install Stone Slab Countertops
They do an awesome job.
5.0   |  
Review by
Project: Install Stone Slab Countertops
Did a great job and was very professional.
Showing 1-7 of 7
  Page 1 of 1  

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