Empire Today, LLC - Columbus

3.42 | 16 Verified Ratings
This Pro is a corporate account and has not been screened by HomeAdvisor.

Empire Today, LLC - Columbus

3.42 | 16 Verified Ratings


333 Northwest Ave.
Northlake, IL 60164
Your use of our services is governed by our Terms & Conditions

Empire Today, LLC - Columbus

Shop-at-Home Convenience, Next Day Installation & Name-Brand Carpet, Flooring and Window Treatments

Empire Today, LLC, known for its iconic Empire Carpet Man television character, has been a leading provider of installed home improvements and home furnishings for Over 50 Years. Empire provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications. Our line of quality, name-brand products includes: Carpet, Hardwood, Laminate, Tile, Vinyl Flooring and Window Treatments. The company provides shop-at-home or on-site consultations, next day professional installation on many products, quality products at great prices, and world-class service to more than 55 metropolitan areas in the United States.

Service Area

  • Columbus
  • Etna
  • Newark
  • Westerville
  • Pataskala
  • Zanesville
  • Marysville
  • Dublin
  • Marion
  • Alexandria
  • Grove City
  • Piketon
  • Mount Sterling
  • Ashley
  • Galena
  • West Jefferson
  • Granville
  • Edison
  • Powell
  • Reynoldsburg
  • Sunbury
  • Washington Court House
  • Hilliard
  • Canal Winchester
  • Pickerington
  • Chillicothe
  • Galloway
  • Amanda
  • Milledgeville
  • Johnstown
  • Marengo
  • Lewis Center
  • Heath
  • Circleville
  • Kenton
  • Plain City
  • New Albany
  • Lancaster
  • London
  • Thornville
  • Prospect
  • Delaware
  • Blacklick
  • Ada
  • Baltimore
  • Mansfield
  • Millersport
  • Howard
  • See All >

Services Offered

Flooring & Carpet

Areas of Expertise

  • Carpet Flooring
  • Laminate Flooring
  • Hardwood Flooring
  • Tile & Vinyl Flooring
  • Window Treatments

Quick Facts

Business Hours
5:00 AM to 12:00 PM
5:00 AM to 12:00 PM
5:00 AM to 12:00 PM
5:00 AM to 12:00 PM
5:00 AM to 12:00 PM
5:00 AM to 12:00 PM
5:00 AM to 12:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Bilingual


In Business Since: 1959
Memberships & Affiliations
  • A+ Rating BBB
  • "American Business Award Gold Winner – 2015 Company of the Year "
  • "American Business Award Bronze Winner – 2015 Customer Service Department of the Year "
  • "Winner – 2015 Phoenix BBB Business Ethics Award "
  • "Winner – 2015 Chicago BBB Torch Award for Marketplace Ethics "
  • "Finalist – 2014 Louisville BBB Torch Award for Marketplace Ethics "
Corporate Account. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Empire Today, LLC - Columbus

My Work
1 Projects

Corporate Account

This Pro is a corporate account and has not been screened by HomeAdvisor.

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Ratings & Reviews
Empire Today, LLC - Columbus

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 16
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4.0   |  
Review by in Grove City, OH
Project: Install Carpeting
Never call the general call center number. It is a nightmare. I tried to change the install date, and they cancelled my install instead. The local office is much more receptive to customer inquiries and questions. Some issues keeping promises and the logistics of it did not go smoothly. Quality of install was outstanding. Value for money was outstanding.
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4.5   |  
Review by in Reynoldsburg, OH
Project: Install Carpeting
They came in at our budget, on a time schedule to work with us. Very good work.
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3.5   |  
Review by in Columbus, OH
Project: Install or Completely Replace Wood Flooring
Guys were professional and completed the job on time.
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2.0   |  
Review by in Pataskala, OH
Project: Install Carpeting
Didn’t show up when scheduled - job took 2 days longer than they said - how they made it right ? They only took $100 off - guess my time is only worth $100- pathetic
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2.0   |  
Review by in Hilliard, OH
Project: Install Wood or Stone Laminate Flooring
Empire’s customers service was very disorganized! They didn’t show up the day they were to install our flooring. They never called. It took us three days before we were able to contact someone and they never returned our call. We had to file a complaint with the BBB before someone contacted us. The young men that installed our flooring did a very good job. They were contracted by Empire.
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4.0   |  
Review by in Columbus, OH
Project: Install Vinyl or Linoleum Sheet Flooring or Tiles
Love the way the floor looks
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1.0   |  
Review by in Canal Winchester, OH
Project: Install Wood or Stone Laminate Flooring
It was the worst company I have ever worked with in 40 yrs. the customer service was of no help at all. The work was very poorly done not what I was told I was getting. The job was suppose to be done in 2 days. The workers came here 7 times each time they didn’t have enough product. My house was tore up for 6 weeks including Thanksgiving which was ruined. I called customer service at least 25 times each time they told me they couldn’t help me that’s just the way it is sometimes they are sorry. My sister had the same job scheduled 3 days after me and her job was completed in one day same product. I asked for retribution a discounted price for going through 7 weeks of pure torture and dissatisfaction and home torn up. They replied oh no we can’t do that. I even sent pictures of poor quality of work didn’t care said that’s how they do it but that is not what I was told when I scheduled it. During one of the times they were here they had to completely tear up what they had layed down in my hallway because they used chipped and cracked product and I wasn’t paying for that. I had my brother come over and see what a bad job they had done he couldn’t believe it. I’m thinking about calling 6 on your side. The worst thing about all of it is I told them from the start I needed it done as quickly as they could because I was getting it done for health reasons. I had just had a double lung transplant and the health care workers for OSU transplant clinic said it had to be done that the carpet was not good for my new lungs from pet dander and old pet stains . They said (Empire) that’s no problem they could do it. I would not recommend this company to anyone and would try to discourage anyone I knew that were thinking about using them not too. They would be wasting their money and be very disappointed tell them to just look at mine. I still believe they should give me back some of what I paid for a poor job and 6 weeks worth of visits when I was told 2 days. Then the fact I couldn’t do thanksgiving because house was tore up. I really hope this review helps the next person from being ripped off like I was. Stay away from Empire Today they don’t do anything today and customer service really stinks no help at all!
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4.0   |  
Review by in Blacklick, OH
Project: Install Wood or Stone Laminate Flooring
After a couple of scheduling issues, the rep came out to my home on a Saturday with samples, which truly was helpful in making a de cision. I got a great price on beautiful waterproof wood-look flooring. It was installed very quickly after my consultation. The installers were great and listened to my ideas and concerns. I would hire again.
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1.0   |  
Review by in Centerburg, OH
Project: Install Carpeting
The salesman seemed fine. We set a Saturday for the laminate flooring installation. We hired someone to move our piano and we moved everything else and waited for the installers. They never showed! We finally got ahold of someone and they checked and said they didn't have the flooring in stock!! Would never recommend them to anyone! I canceled the laminate order and the carpet order. Terrible customer service.
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1.0   |  
Review by in Columbus, OH
Project: Install Carpeting
Empire Canceled first appt installer called off. Not another installer for all Columbus. Seriously! Customer service stated that seven service calls had to be rescheduled! Second appt was to happen between 12-4 showed up after 7 was in the house after 8:30pm. Poor customer service all around! Team that installed the carpet did a good job!
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Showing 1-10 of 16
  Page 1 of 2

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