EverDry Waterproofing of Columbus, Inc.

TLDR: they overpromise and underdeliver! Worst customer service. Ever Dry is one of the worst companies we have ever worked with. We chose Ever Dry because they seemed to have the best solution and they appeared to be a great company up until a few months ago. They started our two-day job in mid-December 2022 and it is still not complete. The lack of communication is unreal in the company. There is no management in the office available for phone calls during business hours and they won't give cell numbers. But good luck getting them to call you back. We have been promised they would make our situation right but so far the field supervisor failed- never came back as promised, and did not communicate the full scope of work to the crew upon 3rd revisit. I then called and asked to speak with someone higher in the company and after 3 days I got a call that he was going to come out and get things taken care of. Here we are almost 2 weeks later and I have not received a call even though. I have followed up. They charge top prices and do bare minimum work and the WORST customer service I have ever worked with (mostly because there is none). They are quick to collect money but not quick to do the job. I would strongly suggest going to any other company. List of our issues so far: Workers sleeping in our driveway for multiple hours a day Cussing and screaming at each other in our basement while children in the home Broken window and 4 broken window covers Did not complete the job the first time and came back 1 month later to still not complete job Supervisors do not show up ever or communicate work Salesman promised work that workers refused to do 20 plus unreturned phone calls Workers sending unprofessional texts directly to us after we complained Basement had water the day after they left because they refused to do the job right the first time Set up sump pump incorrectly which resulted in issues with a neighbor

We decided to use Ever Dry for waterproofing our basement. We were quite pleased with their work. They have always been responsive to our requests. We recommended them to our neighbors who used them as well. I am happy to report, no leaky basement!

I am really disappointed about the work., What the person said the work was going to be and what happened seems like two different jobs. I felt the work was rushed. It felt they wanted to leave the moment they came on. They did not complete the job. I have raised spots on the concrete they poured in, so when I put the carpet over it again, I will have a spot I will feel. there is an edge of one of the trenches they dug that has not concrete. The left my walkway to my front door with a concrete stain. I felt they had no respect for my property. They left things everywhere. They left things outside. I would not recommend them to do my basement again.

They were professional and easy to work with. The crew that showed up at my house were easy to work with and worked hard. They explained the process qnd cleaned up after themselves. It was 100% a positive experience

We needed to have foundation drained,coated,and cleaned up as the is 50 plus years.It means we now have security of knowing the home will last all the years we will want to be in it. They did the job very well in the time they said they would. We are very pleased with Everettâ s help on this project.

All of the above is true. They gladly answer any questions so ask away.

1 year later Mold, mildew, odor, soggy corners gone Our basement improved 100%. It is beautiful livable space. They let you know what caused and where leaking and damage is stemming from. Pictures taken during your personal tour of your property foundation inspection inside and out along with air quality testing. They waterproof & don’t offer cleanup afterwards. That’s your responsibility. Looking back I recommend except for laundry machines, refrigerator or deep freezer; to remove basement furniture any carpet before the operation. Best for everyone involved.

The crew was friendly and helpful when I asked questions. Also they suggested options to properly protect the property.

On 09/03/2013, Ever Dry Water Proofing worked on my basement. The job in total took (3) days and the work the company performed was exemplary. The workers on site were on time, courteous, very professional, and executed all task related to making my basement water proof. As a new customer of Ever Dry, I would definitely recommend this top-notch company to friends and family. In closing, I would like to give special thanks to Adam and all of his co-workers who worked on this extensive project. Adam was the Foreman for the job, and he made sure all concerns I presented were addressed in an expedited manner. Sincerely, Patricia Williamson

We had a section of our basement that was drawing some moisture/mildew. We called and we were quicly given a time for someone to come out and look at the basement. It was determined on that visit what needed to be done and an appointment was scheduled on the spot! The crew came out and took care of everything. They were very friendly and knowledgeable about the job at hand. We have been nothing but satisfied with EverDry and their commitment to their work and their customers.