First Response Plumbing, Sewer & Drain Services, Inc.

Great and fast service. Thank you

HomeAdvisor, My review of First Response Plumbing is based on three factors: 1. Their ability to resolve the problem I called them for 2. The impact of their work on my home and/or any other damages resulting from their work 3. Their accountability for their work and credibility. I called First Response to repair a slow leaking show faucet that was more of a nuisance to my tenant than any damage. Additionally, before their arrival, I asked them to repair a slow draining sink as well. I used Home Advisor's rankings because I wanted a credible source to do the work when I was not near the home in Florida. 1. First Response quoted me $250 to repair both jobs on arrival. They fixed the sink drain, but did not have the necessary parts to repair the leaky faucet. They told my tenant they would be back the next day with the needed parts. First Response did not arrive back or call the next day. My tenant waited for a few days, but First Response did not come back for 4 days before she had to leave out of town. 2. After the initial visit and attempted repair, my tenant noticed a new leak appear in the floor below the tub where a leak came through the ceiling onto the couch below. I notified First Response and asked them to come fix this problem. First Response's owner Jon came quickly and fixed the leak through the ceiling, but the original small leak from the faucet to the tub remained. 3. I contacted First Response owner Jon afterwards and informed him that the leak was not fixed. A person was sent out to review the problem. The owner Jon told me that it would be $200 more to fix this leak that was never done the first time. He attempted to tell him that my visit was for a clogged drain before despite my HomeAdvisor Request, specifically indicating that I had leaky faucet. Jon left my house worse than prior to his visit with my drain still leaking and remnants in my ceiling from a leak he caused. He assumed no responsibility and refused to fix the original leak problem that I called him for. I don't recommend First Response Plumbing for the reasons above. Contacting him has cost me several hours of trying to resolve the problem that still exists and I am not happy with the character he displayed in running his business.

Excellent company!!!!! PR skills were great.

Did not know there was a minimum charge for the work. I called them & asked if there was a service call charge. They said no but they didn’t tell me about the minimum charge. However, they came out same day and fixed (2) problems same day.

Very Professional Great work. Responded quickly. Fair price.

This company went, as I say, “went all in”!!!! In other words, Andrea possess key people skills that I always look first in any company along with the cost. Secondly, Brandon showed knowledge of the job needed to resolve my problem and also had people skills. What a winning business and I recommend highly!!!!!! I will surely contact them again for other projects!!!!!

I needed emergency service and they showed up quickly, sure enough the part was fixed that same day and overall very happy with the quality of work.

I have used these guys before and always have come thru with great service and a reasonable price. This time they replaced my toilet and cleaned out my clogged lines... If you have any plumbing needs...search no further....these are your guys

The customer service is Excellent. They had a plumber to me within an hour of my phone call to them. It was quite a complex leak and it took Seth some investigating to find the source but once he found it he fixed it quickly. I would highly recommend this company to all my family and friends and I will definitely use them again in the future.

Quick and responsive. Work completed without issue.