Footprints Floors of New Orleans, Northshore

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Corporate Account

This company is a corporate account and is not screened by HomeAdvisor.

Learn about our screening process
Learn about our screening process

16 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: 8:00 AM - 6:00 PM
  • Tue: 8:00 AM - 6:00 PM
  • Wed: 8:00 AM - 6:00 PM
  • Thu: 8:00 AM - 6:00 PM
  • Fri: 8:00 AM - 6:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Laminate Wood or Stone Floor - Install - Materials Provided by Consumer
  • Vinyl or Linoleum Sheet Flooring or Tiles - Install - Materials Provided by Consumer
  • Wood Flooring - Install or Completely Replace - Materials Provided by Consumer
  • Tile: Ceramic and Porcelain- Custom showers - Install - Materials Provided by Consumer
  • Wood Flooring - Refinish
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

3.5
4 Verified Reviews
  • 5
    1
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    1
Showing 1-4 of 4 results
4.0 Lesley L. New Orleans, LA
5/10/2022

Ok

1.0 Trish H. Gretna, LA
10/19/2021

Unless you want your property treated like a trash dump I would suggest not using Footprints Floors New Orleans. I had a whole house of flooring installed and each day they left trash, dust, and debris everywhere and made no effort to protect my newly laid floor. After I complained about the trash, they merely moved it to the curb of my house without bagging it in any way until I protested. Not only that, the finishing was a shorty, and the transition pieces had jagged cuts and some were not even nailed in. I was shocked and appalled by the lack of respect given to me and my property. They used excess flooring I had on had to repair the poor install once the owner arrived, and never offered to compensate me for the excess product used at my expense. If you value your property and want professionalism, stay far away from Footprints Floors New Orleans

Response from Company:

To address this, we definitely apologize for your unhappiness. Also, to say, we have never received a one-star review like this as you can see from our other reviews on various sites so that goes to say we are all about customer satisfaction. We accommodated you from day one, we usually do not do estimates on the weekends but when you reached out and said that you needed an estimate on a Saturday we were there at your every request. After spending a good amount of time with you and explaining your flooring needs you decided to move forward with us but declined to sign our standard business agreement as every other customer signs because you did not like the wording, again, we were there and worked with you on this and continued to move forward with you. We also worked with you well below the price on the estimate from the beginning as the price we quoted you said was not in your budget but we continued to try and help and move forward with you and assisting you. We were on a short deadline as you said you needed this done quickly and we made that happen. You had 5 other contractors on site that we had to workaround. We gathered the trash and bagged it and placed it on the road. The master bedroom floor was scratched by the plumber, no fault of our own, but we took it upon ourselves to fix that for you. We agreed on a deadline and you continued to push that forward on us, making it very difficult to do things in the manner they were to be done while continuously trying to work around your other 5 contractors. In the end, all your issues/complaints were corrected and the flooring looked great!

4.0 Hodges T. New Orleans, LA
9/29/2021

Have not met with them yet. Have communicated by text.

5.0 Rhonda a E. Slidell, LA
9/9/2021

Excellent work! Thank you, Hector!

Photos

Footprints Floors of New Orleans, Northshore
15
Custom Flooring

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