Hardscape World Enterprises

BUYER BEWARE! They installed synthetic grass in my backyard and neglected to put in the required gopher wire to keep moles or gophers from ruining it. Within a couple months there were ruts and holes all throughout my yard. Completely dropped the ball on any customer service and has flat out refused to fix it. This issue has been going on since October of 2020 and they STILL have yet to do anything about it.

Firstly the cost for the job was okay, my only issue with paying so much is I had expected much better communication than what we received. We just had our back yard completely remodeled and even though they have done a great job, they didn't do the job as asked. They were asked to do five-foot walkways and a foot of gravel on either side, we ended up with complete walkways. I'm okay with this but it meant fewer pavers for the rest of the work to be completed. At our second meeting with Max, I was assured that they would have enough pavers to do a ring around the tree, as I wanted to make this a centerpiece. When we finally got to explain the issue he claimed they would then have to take up the path after it had been sitting a few days and they would have to cut the pavers to get the circle around the tree. (This I know they would not need to do if they had shown us a design.) And haven't spoken to others, there are ways to lay it without cutting. I had also requested on more than one occasion that they install concrete edging all along one fence line as I didn't want gravel to go under the fence line. When the young lady came to install the edges, they were not the style that was requested and would not have worked along the fence line. I am seriously disappointed in the lack of communication for the cost that we paid. Seriously if you hire them, make sure you speak Spanish and insist on a design plan upfront before committing to a contract.

They did an excellent job!

The work was good, but have had serious drainage issues caused by their work. They refused to return our calls even though we offered to pay them extra for repairs because a year has passed. The drainage problems began immediately after the installation and the company came out twice about a year ago to fix it, but the fixes have not worked and our home continues to be flooded during heavy rains. When they came out to do the repair of the work last summer, we had to track the company down and visit its location because they would not return our calls or help in any way. Now that it is rainy season again, our home is flooding again and the company will not help. Do not hire this company.

Best price (of 6 quotes), excellent work and we are very happy with our ner pavers driveway. Or sales rep Max was always available to answer our questions. I highly recommend this company for any paver work.

Max the sales rep. was a pleasure to work with he made sure we were completely satisfied with all the work. I will continue to use them . the installers were a pleasure to work with as well.

Fantastic paver installation and concrete removal. Average on installation of cement drains and cement support. Still awaiting some repairs under warranty but they are very understanding and supportive.

I tried to call the office on several occasions and no one answered the phone. This happened multiple times over several days. I will say when I called my salesman on his cell he always answered.

Having found Hardscape World via Home Advisor I was kind of suspect to hire them because of the size of the job. I can now say without hesitation that Max was excellent. He covered all bases. He was thorough with everything that he was going to do.His prices were competitive. Max regularly checked on the job. I have never seen workers that work as hard as the employees of Hardscape World. True professionals. I would recommend them without hesitation.

The sale person (MAX) was very kind and very helpful to make the decision in picking the stone and cost. My wife and I, we are very satisfied with the work.