Hot Water Heater Company

4.72 | 131 Verified Ratings
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Hot Water Heater Company

4.72 | 131 Verified Ratings

253-200-0320

400 Union Avenue SE
Olympia, WA 98501
 
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Profile
Hot Water Heater Company


100% Price Match Guarantee on all tank style water heaters! Ask about our Apples for Apples Program

Hot Water Heater Company, is a full service water heater repair, replacement, and installation company. Our technicians are trained to diagnose, repair, or replace your water heater in a timely manner. We have built a hot water heater company to save money up front, and in the long run. We will match any legitimate written estimate from a licensed contractor, and throw in a 10 year warranty.

Achievements


Service Area

  • Tacoma
  • Vancouver
  • Olympia
  • Seattle
  • Auburn
  • Kent
  • Lakewood
  • Puyallup
  • Federal Way
  • Renton
  • Sumner
  • Gig Harbor
  • Yelm
  • Orting
  • Pacific
  • Spanaway
  • Bonney Lake
  • Medina
  • McKenna
  • Graham
  • Milton
  • Dupont
  • Steilacoom
  • Bellevue
  • See All >

Services Offered

Plumbing
  • Water Heater Install
  • Water Heater Repair
  • Tankless Water Heater Install
  • Tankless Water Heater Repair

Areas of Expertise

  • Emergency Water Heater Replacement
  • Water Heater Replacement
  • Tankless Water Heater
  • Gas Water Heater
  • Electric Water Heater

Product Brands Used

  • American Standard
  • Bradford White
  • Rheem
  • A O Smith
  • Rinnai Tankless

Quick Facts

Business Hours
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Warranty Description: 10 year minimum on replacement
  • Credit Cards Accepted

Credentials

In Business Since: 2016
Memberships & Affiliations
  • Better Business Bureau
State Licensing
Trade: RSC - Residential Specialty Contractor
License #: 213888
Expiration: 02-21-2019
Trade: Plumbing
License #: POSEIPI841Q2
Expiration: 11-22-2018
Screening
HomeAdvisor Screened. View Details

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Business Overview

Community Involvement

Cystinosis Research Foundation

Local Charity - Volunteers and donations

Food Bank - Regular Financial Support

Veteran Employment Preference

How We Got Started

I chose to work in this industry because We chose to work in this industry because There are very few water heater repair/ replacement specialists. By specializing in this area, we offer better diagnosis, faster response time and better warranties.. .

We started in this industry in 1995.

We describe our business as Multi-generational

 

Photos
Hot Water Heater Company


My Work
4 Projects
Save $250 on Installation of tankless water heater Save $250
Save $75 on Replacement of 40 or 50 gallon electric water heater Save $75
Save $75 on on replacement of 40 or 50 gallon gas water heater Save $75
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Hot Water Heater Company

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 131
  Page 1 of 14
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4.0   |  
Review by in Auburn, WA
First installation tech did not inspect the connecting pipes which were covered with protective foam which we later found out one was the "mixing" pipe (and corroded) to blend the hot and cold water for safe temperature use in bath and sinks. I was told later by a second technician, after we complained that the hot water was not hot and did not hold the temp, that some connecting pipes of the hot water tank are not required to be inspected by the installation technician. As a customer, you would think this would definitely be a routine "requirement" so as to make sure the whole hot water tank system is working properly once a new installation is complete. Well, after about week without hot water and waiting for the third visit (from original installation tech), to correct the corroded connecting "mixing" pipe, as well as the gas line that was basically a safety hazard running (basically in the way) between the gas meter and tank, no one showed up for the scheduled appointment that Friday morning. After waiting for about an hour after the tech was supposed to arrive, I called Rhiannon with customer service. Apparently their was no communication to Rhiannon from the technicians with our appointment apparently being "cancelled" in the system. Rhiannon Bates apologized and completely handled the situation, problem (my frustration!), and the remedy professionally and with nothing less than the upmost respect and thoughtfulness. She completely went out of her way and took extra steps and effort to check to see if the mixing pipe was available up North in Everett to see if it could arrive in time to install that same day, Friday. After hearing back from her with the update that the time frame would be cutting it close for pipe to be delivered and arrive plus the time to needed to have technician install it, I opted to wait until the following Monday. Rhiannon reassured me that Monday the technician WILL be on time and replace the corroded mixing pipe, and the gas line to the HWT, and free of charge! I am very thankful for Rhiannon for everything she did to make sure I was taken care of as a customer, followed through with what she promised and followed up that morning to make sure everything was done exactly as she stated. The original installation technician, Matt, showed up right on time, replaced everything that was needed and even to took the time to safely secure the "in the way" gas line from the gas meter to the HWT. Because of Rhiannon's efforts, I will indeed refer Hot Water Heater Company to my friends and family. I only would convey that the company needs to improve installation technician communication between anyone in customer service or whom is responsible for setting and rescheduling appointments. As well as making sure, that even if it is not "required" routine to check connecting pipes, it is a good idea to at least let the customer know of corroded or damaged pipes as they will definitely affect the HWT system overall. Thank you!
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5.0   |  
Review by in Vancouver, WA
!
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4.5   |  
Review by in Federal Way, WA
Prompt and courteous, my only issue is the unit was not energy star compliant as I had requested
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5.0   |  
Review by in Seattle, WA
Friendly and responsive!
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5.0   |  
Review by in Vancouver, WA
They were so quick and didn’t excellent job. Both JR and Rich were great to work with.
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5.0   |  
Review by in Milton, WA
Professional and competant Job well done😉
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5.0   |  
Review by in Tacoma, WA
I have nothing to add. Try them and see for yourself.
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5.0   |  
Review by in Vancouver, WA
did great job!
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5.0   |  
Review by in Vancouver, WA
Excellent service.
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5.0   |  
Review by in Puyallup, WA
Showed up on time and was very nice. Replaced two hot water heaters at a reasonable price. I would definitely hire them again.
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Showing 1-10 of 131
  Page 1 of 14

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